C-Zentrix Contact Center
- 1Runs onAndroid, API, iOS, self-hosted, Web
- 2CostsFree plan · free trial
- 3Inbound callingYes
- 4Outbound dialerYes
- 5IVR builderYes
- 6Digital channel scopeomnichannel
- 7Workforce managementYes
Overview
C-Zentrix Contact Center is a cloud platform for managing inbound and outbound calls alongside digital customer interactions. Its channels include voice, WhatsApp, Facebook Messenger, video, SMS, Twitter, Instagram, email, website chat, and chatbots. Skill-based routing and automatic call distribution direct callers to suitable agents or departments; outbound campaigns can use preview, progressive, or predictive dialing. The platform also includes an IVR builder, workforce management, and AI options for call summaries, sentiment and live-call analysis, and agent assistance. Calls are recorded, with storage in the cloud or at a customer-selected location. Named integrations include Freshdesk, Freshsales, Zoho CRM, Microsoft Dynamics, LeadSquared, Salesforce, and CZ Helpdesk CRM. The vendor describes role-based admin access, private and public cloud hosting including Google Cloud and Microsoft Azure, and 99.99% uptime. Platforms listed are Android, iOS, API, self-hosted, and web. Free options include initial call credit; Pro and Enterprise pricing is on request, and a seven-day trial is listed.
Who it is for
It suits enterprise contact centers and BPOs handling high call volumes and monitoring productivity. Its broad channel coverage and dialing options also suit teams managing both voice and digital interactions.
What is good
- Supports voice and multiple digital channels.
- Offers preview, progressive, and predictive dialing.
- Calls can be stored at a customer-selected location.
- Free options include initial call credit.
What to know first
- Pro and Enterprise prices are on request.
- Free call credit is limited to 100 or 500 minutes by listed plan.
- A seven-day trial is listed.
Verdict
C-Zentrix sets out a wide channel range, routing and dialing functions, call recording choices, and named CRM integrations. Its plans include free options, while pricing for several paid offerings requires contacting sales.
C-Zentrix Contact Center plans and pricing
All plansCompared on call center software
- Free plan
- Noc-zentrix.com
- Inbound calling
- Yesc-zentrix.com
- Outbound dialer
- Yesc-zentrix.com
- IVR builder
- Yesc-zentrix.com
- Digital channel scope
- omnichannelc-zentrix.com
- Workforce management
- Yesc-zentrix.com
Facts
- Product
- C-Zentrix provides a cloud contact center platform for managing inbound and outbound calls and digital customer interactions.c-zentrix.com · 7 Oct 2026
- Channels
- The vendor lists voice, WhatsApp, Facebook Messenger, video, SMS, Twitter, Instagram, email, website chat, and chatbot as supported interaction channels.c-zentrix.com · 7 Oct 2026
- Routing
- The platform provides skill-based routing and automatic call distribution to route callers to suitable agents or departments.c-zentrix.com · 7 Oct 2026
- Dialing
- Outbound campaigns can use preview, progressive, or predictive dialing.c-zentrix.com · 7 Oct 2026
- AI features
- The product page describes AI options including call summarization, sentiment analysis, live call analysis, and agent assistance.c-zentrix.com · 7 Oct 2026
- Call recording
- The vendor says all inbound and outbound calls are recorded and recordings can be stored in the cloud or at a location of the customer's preference.c-zentrix.com · 7 Oct 2026
- Integrations
- The vendor names Freshdesk, Freshsales, Zoho CRM, Microsoft Dynamics, LeadSquared, Salesforce, and its own CZ Helpdesk CRM integrations.c-zentrix.com · 7 Oct 2026
- CRM telephony
- CZ Bar embeds call controls, call logs, and recordings in third-party CRM software, according to the vendor.c-zentrix.com · 7 Oct 2026
- Security
- The vendor describes role-based access to its admin panel for team leaders and QA leaders.c-zentrix.com · 7 Oct 2026
- Availability
- The product page states that the cloud service has 99.99% uptime.c-zentrix.com · 7 Oct 2026
- Hosting
- The vendor says its contact center runs on private and public cloud and identifies Google Cloud and Microsoft Azure on the product page.c-zentrix.com · 7 Oct 2026
- Use cases
- The vendor describes the product as suitable for enterprise contact centers and BPOs handling high call volumes and monitoring productivity.c-zentrix.com · 7 Oct 2026
- Support
- The company provides a support enquiries route for customers needing product help.c-zentrix.com · 7 Oct 2026
- Free trial
- The US cloud contact center page advertises a 7-day free trial.c-zentrix.com · 7 Oct 2026
- Company
- C-Zentrix is identified as the flagship brand of Towards Vision Technologies Limited.c-zentrix.com · 7 Oct 2026
Company
- Headquarters
- Gurgaon, Haryana, Indiac-zentrix.com · 28 Sept 2026
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Where it ranks on Specifiction
- Best Call Center Software in 2026#9 of 126
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Sources
- c-zentrix.com/us/solutions/cloud-contact-center-softw· checked 7 Oct 2026
- c-zentrix.com/solutions/cloud-contact-center-software· checked 7 Oct 2026
- c-zentrix.com/us/contact· checked 7 Oct 2026
- c-zentrix.com/about-us· checked 7 Oct 2026
- c-zentrix.com/pricing· checked 22 Sept 2026