Tech riderRev. 8 Oct 2026
CallMiner Quality Management
- 1Runs onAPI
- 2Coaching workflowsYes
- 3AI-assisted scoringYes
- 4Compliance reviewsYes
- 5QA channelsomnichannel
5 lines stated Written from the maker's own pages: callminer.com
Overview
CallMiner Quality Management is ranked #20 of 24 in call center quality management software on Specifiction. It runs on API.
CallMiner Quality Management plans and pricing
All plansCallMiner Quality Management Pricing varies by user count or interaction volume · depends on modules, integrations, and deployment model · subscription packages include advanced AI callminer.com · 8 Oct 2026
Compared on call center quality management software
- Coaching workflows
- Yescallminer.com
- AI-assisted scoring
- Yescallminer.com
- Compliance reviews
- Yescallminer.com
- QA channels
- omnichannelcallminer.com
Facts
- Purpose
- The solution helps contact centers manage quality assurance at scale and improve customer experience.callminer.com · 8 Oct 2026
- Automated and hybrid scoring
- Teams can use automated quality forms or combine them with manual scoring in a hybrid approach.callminer.com · 8 Oct 2026
- Coaching workflow
- The coaching workflow supports two-way supervisor and agent engagement, with individual agent and supervisor dashboards.callminer.com · 8 Oct 2026
- Interaction coverage
- CallMiner says its platform captures and analyzes 100% of omnichannel customer interactions.callminer.com · 8 Oct 2026
- Performance coaching
- Coach uses customized manual or automated scoring criteria to identify agent performance trends and coaching opportunities.callminer.com · 8 Oct 2026
- Screen recording
- Screen Record captures agents’ screens during customer interactions so supervisors can review workflows, support compliance, and coach agents.callminer.com · 8 Oct 2026
- Real-time guidance
- The quality management page says agents can receive guidance and training while conversations are in progress.callminer.com · 8 Oct 2026
- Integrations
- CallMiner’s integration listings include Amazon Connect, Salesforce, Twilio, and Zendesk.callminer.com · 8 Oct 2026
- Integration methods
- CallMiner describes its connected ecosystem as using APIs, connectors, and the Open Voice Transcription Standard.callminer.com · 8 Oct 2026
- Security
- CallMiner says it undergoes independent third-party testing for SOC 2 Type II, FISMA, HITRUST, ISO 27001:2022, and PCI DSS controls and compliance.callminer.com · 8 Oct 2026
- Support and onboarding
- CallMiner says its customer success team provides implementation support, customized training, and coaching, with a goal of helping customers realize initial value within 90 days.callminer.com · 8 Oct 2026
- Pricing factors
- Pricing depends on user count or interaction volume, enabled analytics modules, integration needs, and potentially cloud or hybrid deployment.callminer.com · 8 Oct 2026
- Pilot availability
- CallMiner says pilot programs are available in certain cases to help organizations validate impact before full rollout.callminer.com · 8 Oct 2026
- Intended customers
- CallMiner describes subscription packages for midsize teams with more than 60 agents through global enterprises.callminer.com · 8 Oct 2026
Company
- Founded
- 2002callminer.com · 28 Sept 2026
- Headquarters
- Waltham, Massachusetts, United Statescallminer.com · 28 Sept 2026
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Where it ranks on Specifiction
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Sources
- callminer.com/solutions/quality-management· checked 8 Oct 2026
- callminer.com/products/coach· checked 8 Oct 2026
- callminer.com/products/screen-record· checked 8 Oct 2026
- callminer.com/products/integrations/integration-listi· checked 8 Oct 2026
- callminer.com/integrations· checked 8 Oct 2026
- callminer.com/our-company-security· checked 8 Oct 2026
- callminer.com/customers/customer-success· checked 8 Oct 2026
- callminer.com/faq/how-does-callminer-pricing-work· checked 8 Oct 2026