Tech riderRev. 20 Sept 2026

Clayfin Channel Analytics

Ch 305.5of 34 Customer Journey Analytics Software

1Runs onNot stated by the maker
2CostsNot stated by the maker
3Channel coverageomnichannel
4Journey mappingYes
5Identity resolutionYes

3 lines stated Written from the maker's own pages: clayfin.ai

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Overview

Clayfin Channel Analytics is ranked #30 of 34 in customer journey analytics software on Specifiction.

Compared on customer journey analytics software

Channel coverage: omnichannelclayfin.ai
Journey mapping: Yesclayfin.ai
Identity resolution: Yesclayfin.ai

Facts

Purpose: Clayfin Channel Analytics brings customer behaviour together across mobile, web, branch and assisted channels for banks.clayfin.ai · 9 Oct 2026
Customer insights: It offers customer behaviour tracking, journey-level visibility, channel usage insights, customer segmentation, and drop-off and friction analysis.clayfin.ai · 9 Oct 2026
Responsiveness: Its listed responsiveness features include real-time alerts, event-based triggers, campaign response tracking, service behaviour monitoring, and actionable customer signals.clayfin.ai · 9 Oct 2026
Visualization: It provides executive dashboards, channel performance views, journey analytics, customer engagement reporting, and role-based visualization.clayfin.ai · 9 Oct 2026
Intended users: The product page describes usable intelligence for product, service, marketing, and digital banking teams at banks.clayfin.ai · 9 Oct 2026
Platform dependency: Channel Analytics runs on Clayfin Platform, combining journey data, customer behaviour, channel activity, and business context in one connected view.clayfin.ai · 9 Oct 2026
Implementation support: Clayfin says it works with banks to shape questions, connect data, configure views, and make Channel Analytics useful to the teams that need it.clayfin.ai · 9 Oct 2026
Reported outcome: The product page reports that a leading bank reduced digital account-opening abandonment by 46% after using the analytics to identify journey friction.clayfin.ai · 9 Oct 2026
Security certification: Clayfin’s site identifies the company as ISO 27001:2022 certified.clayfin.ai · 9 Oct 2026
Platform security: Clayfin Platform lists zero-trust networking, secret rotation, HSM-backed keys, and continuous vulnerability scanning among its security capabilities.clayfin.ai · 9 Oct 2026
Compliance: Clayfin Platform describes itself as RBI, SEBI, and GDPR-ready and lists immutable audit logs, backup, restore, and disaster recovery.clayfin.ai · 9 Oct 2026
Integration: Clayfin Platform lists real-time hooks into core banking systems and integrations for lending, deposits, cards, credit bureaus, KYC providers, and analytics data stores.clayfin.ai · 9 Oct 2026
Core systems: Clayfin says it integrates with Finacle, Temenos, Oracle FLEXCUBE, and legacy cores.clayfin.ai · 9 Oct 2026
Deployment detail: The platform’s cognitive layer is described as bank-owned and run on-prem, with models hosted inside the bank perimeter.clayfin.ai · 9 Oct 2026
Alerts and monitoring: Listed capabilities include real-time alerts, event-based triggers, campaign response tracking, and service behaviour monitoring.clayfin.ai · 10 Oct 2026
Dashboards: It offers executive dashboards, channel performance views, journey analytics, customer engagement reporting, and role-based visualization.clayfin.ai · 10 Oct 2026
Banking focus: Clayfin says Channel Analytics helps banks identify journey friction and understand customer movement across banking relationships.clayfin.ai · 10 Oct 2026
Platform integration: Channel Analytics runs on Clayfin Platform, which the company says connects journey data, customer behaviour, channel activity, and business context.clayfin.ai · 10 Oct 2026
Data integration: Clayfin Platform describes real-time hooks into core banking systems and streaming analytics data to warehouses and lakes.clayfin.ai · 10 Oct 2026
Security and compliance: Clayfin’s platform page lists zero-trust networking, HSM-backed keys, continuous vulnerability scanning, and RBI-, SEBI-, and GDPR-ready controls.clayfin.ai · 10 Oct 2026
Certification: Clayfin’s story page says the company achieved ISO/IEC 27001 certification and identifies ISO 27001:2022.clayfin.ai · 10 Oct 2026
Support and sales: Clayfin invites prospective customers to request a demo or contact its team to discuss configuring Channel Analytics for their needs.clayfin.ai · 10 Oct 2026
Pricing: The product page directs interested customers to talk to Clayfin and does not state a price.clayfin.ai · 10 Oct 2026