Clayfin Channel Analytics

Spec sheet

Purpose

Clayfin Channel Analytics brings customer behaviour together across mobile, web, branch, and assisted channels for banking teams.Read 10 Oct 2026 · clayfin.ai

Intended users

The page identifies product, service, marketing, leadership, and digital banking teams as users of its analytics and views.Read 10 Oct 2026 · clayfin.ai

Compliance

Clayfin Platform describes itself as RBI, SEBI, and GDPR-ready and lists immutable audit logs, backup, restore, and disaster recovery.Read 9 Oct 2026 · clayfin.ai

Headquarters

Chennai, Tamil Nadu, IndiaRead 28 Sep 2026 · clayfin.ai

Founded

2000Read 28 Sep 2026 · clayfin.ai

Alerts and monitoring

Listed capabilities include real-time alerts, event-based triggers, campaign response tracking, and service behaviour monitoring.Read 10 Oct 2026 · clayfin.ai

Banking focus

Clayfin says Channel Analytics helps banks identify journey friction and understand customer movement across banking relationships.Read 10 Oct 2026 · clayfin.ai

Certification

Clayfin’s story page says the company achieved ISO/IEC 27001 certification and identifies ISO 27001:2022.Read 10 Oct 2026 · clayfin.ai

Core systems

Clayfin says it integrates with Finacle, Temenos, Oracle FLEXCUBE, and legacy cores.Read 9 Oct 2026 · clayfin.ai

Customer insights

It lists customer behaviour tracking, journey visibility, channel usage insights, customer segmentation, and drop-off and friction analysis.Read 10 Oct 2026 · clayfin.ai

Dashboards

It offers executive dashboards, channel performance views, journey analytics, customer engagement reporting, and role-based visualization.Read 10 Oct 2026 · clayfin.ai

Data integration

Clayfin Platform describes real-time hooks into core banking systems and streaming analytics data to warehouses and lakes.Read 10 Oct 2026 · clayfin.ai

Deployment detail

The platform’s cognitive layer is described as bank-owned and run on-prem, with models hosted inside the bank perimeter.Read 9 Oct 2026 · clayfin.ai

Implementation support

Clayfin says it works with banks to shape questions, connect data, configure views, and make Channel Analytics useful to the teams that need it.Read 9 Oct 2026 · clayfin.ai

Integration

Clayfin Platform lists real-time hooks into core banking systems and integrations for lending, deposits, cards, credit bureaus, KYC providers, and analytics data stores.Read 9 Oct 2026 · clayfin.ai

Platform dependency

Channel Analytics runs on Clayfin Platform, combining journey data, customer behaviour, channel activity, and business context in one connected view.Read 9 Oct 2026 · clayfin.ai

Platform integration

Channel Analytics runs on Clayfin Platform, which the company says connects journey data, customer behaviour, channel activity, and business context.Read 10 Oct 2026 · clayfin.ai

Platform security

Clayfin Platform lists zero-trust networking, secret rotation, HSM-backed keys, and continuous vulnerability scanning among its security capabilities.Read 9 Oct 2026 · clayfin.ai

Pricing

The product page directs interested customers to talk to Clayfin and does not state a price.Read 10 Oct 2026 · clayfin.ai

Reported outcome

The product page reports that a leading bank reduced digital account-opening abandonment by 46% after using the analytics to identify journey friction.Read 9 Oct 2026 · clayfin.ai

Responsiveness

Its listed responsiveness features include real-time alerts, event-based triggers, campaign response tracking, service behaviour monitoring, and actionable customer signals.Read 9 Oct 2026 · clayfin.ai

Security and compliance

Clayfin’s platform page lists zero-trust networking, HSM-backed keys, continuous vulnerability scanning, and RBI-, SEBI-, and GDPR-ready controls.Read 10 Oct 2026 · clayfin.ai

Security certification

Clayfin’s site identifies the company as ISO 27001:2022 certified.Read 9 Oct 2026 · clayfin.ai

Support and sales

Clayfin invites prospective customers to request a demo or contact its team to discuss configuring Channel Analytics for their needs.Read 10 Oct 2026 · clayfin.ai

Visualization

It provides executive dashboards, channel performance views, journey analytics, customer engagement reporting, and role-based visualization.Read 9 Oct 2026 · clayfin.ai

Where Specifiction places it

• Customer Journey Analytics Software#20 of 347.5