CollectionWorks

Spec sheet

Purpose

CollectionWorks software is designed for third-party collection agencies and has been evolving since 1995.Read 10 Oct 2026 · collectionworks.com

Security

The website privacy notice says CollectionWorks has physical, electronic, and procedural safeguards to protect personal information.Read 10 Oct 2026 · collectionworks.com

Account management

The software supports client and debtor management, including trust accounting, account queuing, status changes, promises, payment scheduling, letters, and notes.Read 10 Oct 2026 · collectionworks.com

Client and trust accounting

The software includes client management features with trust accounting.Read 4 Oct 2026 · collectionworks.com

Contact and support

The contact page lists client specialist and sales team contacts available across the country and provides email addresses for assistance.Read 4 Oct 2026 · collectionworks.com

Credit reporting

The product provides electronic interfaces to all three credit reporting agencies.Read 10 Oct 2026 · collectionworks.com

Customization

The in-house solution is customized to individual business requirements.Read 10 Oct 2026 · collectionworks.com

Debtor management

Features include account follow-up queues, status changes, promises and payment scheduling, letters, and permanent notes.Read 4 Oct 2026 · collectionworks.com

Dialer and credit bureau connections

The software can interface with many dialer systems and electronically interface with all three credit reporting agencies.Read 4 Oct 2026 · collectionworks.com

Dialer interfaces

The software can interface with multiple dialer systems and send delinquent accounts to a web dialer, then update debtor records from the results file.Read 10 Oct 2026 · collectionworks.com

Implementation and training

CollectionWorks says it provides onsite training for administrators and staff based on the organization’s timeframe and needs.Read 4 Oct 2026 · collectionworks.com

Imports and documents

It can import electronic files from most client file formats and attach scanned document images to accounts.Read 4 Oct 2026 · collectionworks.com

Imports and imaging

It supports electronic imports from most client file formats and can scan images and attach them to accounts.Read 10 Oct 2026 · collectionworks.com

In-house collections

Its CWX solution is customized for small and medium-sized businesses handling in-house collections.Read 10 Oct 2026 · collectionworks.com

Industries

The company cites medical, utility, telecom, education, and municipal collections as areas its in-house solution can serve.Read 10 Oct 2026 · collectionworks.com

Pricing

The opened product pages direct prospective customers to schedule a consultation and do not state a software price.Read 4 Oct 2026 · collectionworks.com

Product scope

CollectionWorks software is designed for third-party collection agencies and has been evolving since 1995.Read 4 Oct 2026 · collectionworks.com

Program support

The company describes ongoing program reviews, recommended collection tasks, and assistance monitoring collection results.Read 4 Oct 2026 · collectionworks.com

Reporting

The maker describes reporting capabilities throughout the system as unlimited.Read 10 Oct 2026 · collectionworks.com

Security statement

The homepage presents Med-Collect as an option when privacy and security are important, but does not specify certifications or technical controls there.Read 4 Oct 2026 · collectionworks.com

Support contact

The company lists client specialist and sales contacts by email and offers remote support through its contact page.Read 10 Oct 2026 · collectionworks.com

Training and support

The company describes onsite staff training and ongoing help from a CollectionWorks specialist as part of its in-house program.Read 10 Oct 2026 · collectionworks.com

Web dialer workflow

Delinquent accounts can be loaded to a web dialer by criteria, with debtor records updated electronically from the dialer results file.Read 4 Oct 2026 · collectionworks.com

Where Specifiction places it

• Debt Collection Software#15 of 287.3