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Desjardins Identity Protection

desjardins.com

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Spec score 8.2 #7 of 25 in Identity Theft Protection Services

What it is

Desjardins Identity Protection provides added security for personal and financial information to Desjardins members and clients. It combines monitoring for personal information on the dark web with assistance recovering an identity after theft. ID Assist, supplied by Sigma Loyalty Group Inc., performs that monitoring and sends alerts when it detects personal information. If identity theft occurs, Desjardins can guide customers through recovery, and they may be reimbursed up to $50,000 for identity restoration expenses. Desjardins accounts and assets are protected in the event of unauthorized transactions. Customers can check Equifax and TransUnion credit reports in AccèsD, and can opt for email alerts about credit-report changes through the TransUnion CreditView Dashboard. Access to ID Assist can be requested through Desjardins mobile services or AccèsD in a browser. The service is free and listed for Android, iOS, and web. Desjardins says it does not share customer information without consent and never asks for a password or PIN. Support is available by phone or scheduled call.

Spec sheet

Purpose
It provides added security for personal and financial information.Read 8 Oct 2026 · desjardins.com
Free plan
YesRead 21 Sep 2026 · desjardins.com
Headquarters
Lévis, Québec, CanadaRead 28 Sep 2026 · desjardins.com
Founded
1900Read 28 Sep 2026 · desjardins.com
Credit monitoring
Customers can check Equifax and TransUnion credit reports in AccèsD.Read 8 Oct 2026 · desjardins.com
Credit report alerts
Customers can sign up for email alerts about changes to their credit report through the TransUnion CreditView Dashboard.Read 8 Oct 2026 · desjardins.com
Dark web monitoring
ID Assist, an external service, monitors the dark web and sends alerts if personal information is detected.Read 8 Oct 2026 · desjardins.com
Eligibility
Desjardins says members and clients are covered by its Identity Protection service.Read 8 Oct 2026 · desjardins.com
Fraud protection
Desjardins accounts and assets are protected in the event of unauthorized transactions.Read 8 Oct 2026 · desjardins.com
Identity recovery
Desjardins can guide a customer through each step of the identity recovery process if their identity is stolen.Read 8 Oct 2026 · desjardins.com
Identity restoration
YesRead 21 Sep 2026 · desjardins.com
Identity-theft insurance
YesRead 21 Sep 2026 · desjardins.com
Maker history
Desjardins Group’s origins date to the founding of Caisse populaire de Lévis on December 6, 1900.Read 8 Oct 2026 · desjardins.com
Mobile and browser access
Customers can request an ID Assist access code through Desjardins mobile services or AccèsD in a web browser.Read 8 Oct 2026 · desjardins.com
Privacy commitment
Desjardins says it does not share customer information without consent and never asks for a password or PIN.Read 8 Oct 2026 · desjardins.com
Reimbursement
If a customer’s identity is stolen, they may be reimbursed up to $50,000 for identity restoration expenses.Read 8 Oct 2026 · desjardins.com
Support contact
The page lists 1-800-224-7737 (1-800-CAISSES) and an option to schedule a call.Read 8 Oct 2026 · desjardins.com
Third-party provider
ID Assist is provided by Sigma Loyalty Group Inc.Read 8 Oct 2026 · desjardins.com

Plans and prices

Desjardins Identity Protection Free free added security for personal and financial information · available to Desjardins members and clients Read 8 Oct 2026 · desjardins.com

Every Desjardins Identity Protection plan and price →

Strong points and limits

Strong points

  • Free service for Desjardins members and clients.
  • ID Assist monitors the dark web and sends alerts.
  • Identity restoration reimbursement may reach $50,000.
  • Credit reports available through AccèsD.
  • Android, iOS, and web access are listed.

Limits

  • Reimbursement is limited to up to $50,000.
  • Dark-web monitoring is provided by Sigma Loyalty Group Inc.
  • No free trial is offered.

Who it suits

It is for Desjardins members and clients seeking dark-web alerts, identity recovery guidance, and protection related to unauthorized transactions. It may suit customers who want to check credit reports through AccèsD or receive credit-change alerts.

Verdict

Desjardins Identity Protection brings monitoring, recovery guidance, and account protection together at no listed price. Note that dark-web monitoring comes from ID Assist, and reimbursement for identity restoration expenses is capped at up to $50,000.

Where Specifiction places it

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