Norton Identity Advisor Plus
au.norton.com
What it is
Norton Identity Advisor Plus is a paid service for identity theft monitoring, alerts, restoration help, and insurance for covered losses and expenses. Dark Web Monitoring searches dark web locations and private forums for personal information and sends a notification if it appears. Monitoring starts with the subscriber’s email address; more information can be added after signing in. Financial Monitoring provides an overview and alerts users to suspicious bank account or credit card transactions. Social media monitoring checks popular sites for suspicious activity, but availability varies and chats and direct messages are not monitored. An Identity Restoration Specialist guides subscribers through restoration and can help with disputes until a case closes. Stolen wallet assistance provides guidance on cancelling or replacing cards and identification documents. Listed insurance coverage totals up to A$58,000, subject to terms and exclusions. The plan is A$99.99 a year for the first year, then automatically renews annually at A$119.99 unless cancelled. It covers one account with app and website access on unlimited devices. A 30-day trial is listed; there is no free plan.
Spec sheet
- What it does
- The service monitors personal information for identity-theft risks and sends alerts when information is found on the dark web or private forums.Read 15 Oct 2026 · au.norton.com
- Purpose
- The service offers identity theft monitoring, alerts, restoration support and identity theft insurance for covered losses and expenses.Read 4 Oct 2026 · au.norton.com
- Free plan
- NoRead 21 Sep 2026 · au.norton.com
- Company
- Gen says its consumer brands include Norton and that its global workforce has dual headquarters in Prague, Czech Republic and Tempe, Arizona, USA.Read 4 Oct 2026 · gendigital.com
- API/SDK
- The official product and help pages describe a consumer website and apps but provide no public API or SDK documentation.Read 15 Oct 2026 · support.norton.com
- Availability
- Norton says Identity Advisor Plus is available in the United Kingdom, Australia, New Zealand, Germany and France.Read 15 Oct 2026 · support.norton.com
- Bank account monitoring
- YesRead 21 Sep 2026 · au.norton.com
- Browser requirements
- The product supports Chrome 49+, Edge 17+, Firefox 51+, Opera 36+ and Safari 11+.Read 15 Oct 2026 · au.norton.com
- Browser support
- The listed supported browsers are Chrome 49 or later, Edge 17 or later, Firefox 51 or later, Opera 36 or later and Safari 11 or later.Read 4 Oct 2026 · au.norton.com
- Company history
- Gen’s fact sheet traces Norton computing’s founding to 1982 and says Gen launched on November 7, 2022 after NortonLifeLock and Avast completed their merger.Read 15 Oct 2026 · newsroom.gendigital.com
- Company size
- LinkedIn lists Gen as a public company headquartered in Tempe, Arizona with 5,001–10,000 employees.Read 15 Oct 2026 · linkedin.com
- Company users
- Gen’s fiscal-2025 filing says its products served approximately 500 million users in more than 150 countries.Read 15 Oct 2026 · sec.gov
- Company workforce
- Gen’s fiscal-2025 annual-report data says it employed just under 3,500 people in more than 20 countries and had headquarters in Tempe and Prague.Read 15 Oct 2026 · financialfilings.com
- Credit monitoring offer
- Eligible purchases include an Equifax Credit Protect 12-month offer with credit alerts, monthly credit reports and score tracking; the offer requires activation before the promo code expires.Read 4 Oct 2026 · au.norton.com
- Dark-web monitoring
- Dark Web Monitoring continuously searches dark-web sites and private forums for monitored personal information.Read 15 Oct 2026 · au.norton.com
- Equifax offer
- Eligible purchases include a 12-month Equifax Credit Protect offer with alerts, monthly credit reports, score tracking and four contributing factors.Read 15 Oct 2026 · au.norton.com
- Financial monitoring
- Financial Monitoring provides an overview of subscriptions and alerts about suspicious transactions on linked bank and credit-card accounts.Read 15 Oct 2026 · au.norton.com
- Identity restoration
- A dedicated restoration specialist guides a customer through opening and resolving an identity-theft case.Read 15 Oct 2026 · au.norton.com
- Identity-theft insurance
- The Australian plan advertises combined cover up to A$58,000, including up to A$25,000 legal expenses, A$25,000 obligation-to-pay cover, A$3,000 lost income and A$5,000 miscellaneous expenses.Read 15 Oct 2026 · au.norton.com
- Insurance limits
- The listed identity theft insurance coverage totals up to A$58,000: up to A$25,000 for legal expenses, A$25,000 for obligations to pay, A$3,000 for lost income and A$5,000 for miscellaneous expenses, subject to terms and exclusions.Read 4 Oct 2026 · au.norton.com
- Insurance provider
- The product page says identity theft insurance is provided by AIG Australia Limited and NortonLifeLock Australia Pty Ltd arranges the coverage under a group policy.Read 4 Oct 2026 · au.norton.com
- Licence
- Gen Digital grants a limited, non-transferable subscription licence, retains ownership and prohibits reverse engineering, modification, redistribution and derivative products.Read 15 Oct 2026 · us.norton.com
- Limit: detection results
- Macwelt found fewer data-leak matches than a free Have I Been Pwned check and described Norton’s interface as confusing.Read 15 Oct 2026 · macwelt.de
- Limit: insurance
- Insurance coverage is subject to terms, exclusions and limits, and Norton says it is not an Australian financial-services licensee.Read 15 Oct 2026 · au.norton.com
- Limit: monitored email count
- Clubic reported a five-email-address limit and considered it low.Read 15 Oct 2026 · clubic.com
- Limit: social monitoring scope
- Social-media monitoring excludes chats and direct messages and may miss some cyberbullying, illegal content or hate speech.Read 15 Oct 2026 · au.norton.com
- Maker identity
- Norton is a consumer cyber-safety brand of Gen Digital Inc., alongside Avast, LifeLock and MoneyLion.Read 15 Oct 2026 · linkedin.com
- Mobile requirements
- The product page lists iOS 13+ and Android 8+ app support; Norton’s current requirements page lists iOS 15+ and Android 10+ for Identity Advisor Plus.Read 15 Oct 2026 · support.norton.com
- Monitoring default
- Dark Web Monitoring defaults to monitoring the subscriber’s email address, and additional information can be entered after signing in.Read 4 Oct 2026 · au.norton.com
- Praise: restoration support
- SecurityBrief reported that the service combines broad monitoring with step-by-step help from identity-restoration specialists.Read 15 Oct 2026 · securitybrief.asia
- Praise: usability
- Clubic rated the service 8/10 and praised its clear interface, mobile app and identity-theft support.Read 15 Oct 2026 · clubic.com
- Rating on Apple App Store
- 4.7 out of 5 from 2,800 ratings for Norton Identity.Read 15 Oct 2026 · apps.apple.com
- Rating on Google Play
- 4.3 out of 5 from 43,900 reviews for Norton Identity.Read 15 Oct 2026 · play.google.com
- Rating on Trustpilot
- 4.7 out of 5 from 90,338 reviews for Norton’s customer-service profile.Read 15 Oct 2026 · trustpilot.com
- Restoration support
- An Identity Restoration Specialist guides the subscriber through the restoration process and can help with disputes until the case is closed.Read 4 Oct 2026 · au.norton.com
- Security limitation
- Norton states that dark-web monitoring only notifies users and cannot remove information from the dark web.Read 15 Oct 2026 · us.norton.com
- Self-hosting
- The licence and product materials describe Gen-hosted online services and mobile apps, with no self-hosting deployment option stated.Read 15 Oct 2026 · us.norton.com
- Social-media monitoring
- Social Media Monitoring checks supported social accounts for suspicious activity and potentially malicious links.Read 15 Oct 2026 · au.norton.com
- Stolen-wallet assistance
- Support agents guide customers through cancelling or replacing cards and licences after a wallet is stolen.Read 15 Oct 2026 · au.norton.com
- Support availability
- The page states 24/7 support is available in English, while Identity Restoration Support is available 9:00–18:00 GMT Monday to Friday.Read 4 Oct 2026 · au.norton.com
- Support documentation
- Norton provides a dedicated help-center section covering dark-web monitoring and social-media-monitoring topics plus download, account and support links.Read 15 Oct 2026 · support.norton.com
- Supported systems
- The product page lists Windows PC and Mac, plus iOS 13.0 or later and Android 8 or later app support.Read 4 Oct 2026 · au.norton.com
- Trustpilot complaint
- Trustpilot’s review summary says some customers report difficulty reaching support and receiving responses.Read 15 Oct 2026 · trustpilot.com
- Trustpilot praise
- Trustpilot’s review summary says customers commonly praise effective protection, regular updates and peace of mind.Read 15 Oct 2026 · trustpilot.com
Plans and prices
Norton Identity Advisor Plus A$99.99 a year A$99.99 first year; automatically renews at A$119.99 per year 1 account · unlimited devices · 30-day trial Read 15 Oct 2026 · au.norton.com
Strong points and limits
Strong points
- Dark-web and private-forum monitoring with notifications
- Financial monitoring alerts on suspicious transactions
- Restoration specialist can help with disputes
- Listed insurance coverage totals up to A$58,000
- Apps and website access on unlimited devices
Limits
- No free plan
- Renewal is A$119.99 per year after the first year
- Social monitoring excludes chats and direct messages
- Insurance is subject to terms and exclusions
Who it suits
This service may suit people seeking alerts for identity-related information and guidance if identity theft or a stolen wallet occurs. Its social media monitoring has platform-specific availability and does not cover chats or direct messages.
Norton Identity Advisor Plus in depth
Read the full write-up
Norton Identity Advisor Plus is an identity-protection subscription for people who want monitoring as well as help navigating recovery. It is strongest for subscribers who value restoration assistance and insurance alongside alerts.
Overview
The service combines dark-web and financial monitoring with support for responding to identity theft. A specialist can guide restoration work and disputes until a case is closed; stolen-wallet assistance offers practical guidance on cancelling or replacing cards and identification documents. That human support is a meaningful advantage over monitoring alone, though the insurance is capped by category and subject to terms and exclusions.
Identity-theft insurance totals up to A$58,000: up to A$25,000 for legal expenses, A$25,000 for obligations to pay, A$3,000 for lost income and A$5,000 for miscellaneous expenses. AIG Australia Limited provides the coverage, arranged by NortonLifeLock Australia Pty Ltd under a group policy.
Key features
Monitoring and alerts
Dark Web Monitoring continuously searches dark-web sites and private forums for personal information. It starts with the subscriber’s email address, with additional information available to enter after signing in. This gives a focused starting point, but subscribers who want broader monitoring should add the information they want watched.
Financial Monitoring provides an overview intended to help catch unwanted subscriptions and sends alerts about suspicious transactions on bank accounts and credit cards. Social media monitoring looks for suspicious activity on popular platforms, but features vary by platform and chats and direct messages are excluded. It is therefore a useful extra, not a substitute for monitoring private conversations.
Recovery and credit offer
An Identity Restoration Specialist can guide subscribers through the restoration process and help with disputes until the case is closed. For a stolen wallet, Norton agents can advise on cancelling or replacing cards and identification documents. These services matter most to people who want assistance with follow-through, not just a notification.
Eligible purchases include an Equifax Credit Protect 12-month offer with credit alerts, monthly credit reports and score tracking. Activation is required before the promo code expires, so the offer depends on taking that step in time.
Pricing
Norton Identity Advisor Plus costs A$99.99 a year for the first year, then automatically renews annually at A$119.99 unless cancelled. The plan covers 1 account, with app and website access on unlimited devices. The first-year price is lower, but the renewal increase makes the ongoing cost the more relevant figure when comparing subscriptions. There is no free plan; the 30-day trial gives prospective subscribers a limited period to try the paid service.
Platforms
The service supports Android, iOS, macOS, web and Windows. Its product page specifies Windows PC and Mac, iOS 13.0 or later, and Android 8 or later. Supported browsers are Chrome 49 or later, Edge 17 or later, Firefox 51 or later, Opera 36 or later and Safari 11 or later. General support is available in English 24/7; Identity Restoration Support operates 9:00–18:00 GMT Monday to Friday, so specialist help is not round-the-clock.
Who it's for
This plan suits an individual who wants monitoring across financial and online activity plus a specialist to help with recovery. The single-account limit makes it a poor fit for households seeking coverage for multiple people under one subscription. It is also less compelling for someone who wants a free entry point or expects social media monitoring to include private messages.
Pros and cons
Pro: A restoration specialist can help with disputes through case closure, providing follow-through beyond alerts.
Pro: Financial monitoring covers suspicious bank and credit-card transactions, while dark-web searches begin with the subscriber’s email address.
Pro: The plan provides access on unlimited devices, despite covering only 1 account.
Con: The price automatically rises from A$99.99 a year in year one to A$119.99 annually unless cancelled.
Con: Social monitoring varies by platform and excludes chats and direct messages.
Con: Restoration Support has weekday hours, and insurance is subject to category limits, terms and exclusions.
Alternatives
pocketOne idGuard is worth considering if a free plan matters more than Norton’s restoration and insurance combination: its Free Forever plan costs nothing and includes 3 email aliases. Allstate Identity Protection may suit readers comparing paid restoration services; its Identity Restoration — Individual plan costs $3 a month and includes a restoration tracker and U.S.-based, 24/7 support.
ID Assist is another paid alternative with a free trial. Norton LifeLock is a paid, trial-offering alternative with Core at $12.49 a month for 2 bank or credit accounts, or Advanced at $19.99 a month for 5 bank accounts. Desjardins Identity Protection is a free alternative. TransUnion Credit Premium has a free plan and runs on the web. Aura Call Protection is a paid alternative for Android and iOS. Equifax CreditWatch is a paid alternative with a first 30 days free, then £7.95 a month.
Verdict
Choose Norton Identity Advisor Plus if you want one account’s monitoring paired with guided restoration, stolen-wallet advice and capped identity-theft insurance. The clearest reason to look elsewhere is the annual commitment and higher renewal price; it is also not the right pick for multi-person coverage or social monitoring that includes private messages.
Verdict
Identity Advisor Plus combines monitoring with restoration assistance and listed insurance coverage. Note the automatic annual renewal price and the limits on social media monitoring.
Where Specifiction places it
- Identity Theft Protection Services#3 of 258.7
- Identity theft protection#4 of 258.7
Alternatives to Norton Identity Advisor PlusAll alternatives →
Equifax CreditWatch From £7.95/mo 8.4 Visit 
Desjardins Identity Protection Free plan 8.2 Visit 
Norton LifeLock From $10.42/mo 8.2 Visit