Digitail

Digitail is a cloud-based veterinary practice platform for clinics that want client services, medical workflows, and business operations in one system. It suits independent, mobile, newly launched, and multi-location practices; its breadth and migration support are strong reasons to consider it, while custom pricing makes the cost harder to assess upfront.

Overview

Digitail covers the practice journey from appointments and patient care to billing and reporting. Clients can book around the clock, use a pet parent app, and receive messages, reminders, and notifications. Staff get clinical tools including patient history, treatment plans, medical records, telemedicine, and workflow boards. Inventory, payment processing, wellness plans, and financial and operational reporting extend the platform into the business side of a practice.

The open API connects to more than 40 partners across diagnostics, imaging, pharmacy, payments, communications, scheduling, and security. Digitail also provides in-house migration, a testing environment to validate converted data, and conversion from veterinary software including Avimark and Cornerstone. Those services matter to practices moving established records and workflows, although they do not remove the need to validate the conversion before relying on it. Digitail says it serves more than 10,000 veterinarians and over 4 million pets worldwide.

Key features

Appointments and client communication

Website and client-portal booking, recurring appointments, calendar sync, and email and SMS reminders support routine scheduling without limiting clients to phone contact. The pet parent app, SMS, chat, and client notifications give practices several communication channels. Mobile apps are available for iOS and Android, and telehealth is supported.

Clinical and revenue workflows

AI medical records and AI SOAP dictation sit alongside treatment plans, patient history, flowboards, whiteboards, and telemedicine. E-prescribing and lab and imaging support broaden the clinical workflow, while boarding and daycare support practices handling those services. On the business side, automated billing, AI invoice automation, payment processing, buy-now-pay-later options, and wellness plans connect care delivery with revenue collection. Reporting spans financial, operational, performance, inventory, and charge capture, with audit logs for review.

Integrations, migration, and safeguards

More than 40 integration partners and an open API give practices options across several parts of the operation. Every plan includes 1:1 onboarding, in-house migration, 24/7 support, and API access and integrations, so support is not reserved for higher tiers. Security controls include two-factor authentication, backups, role-based permissions, and IP-whitelist login. Digitail says it follows the EU GDPR framework, uses access controls and encryption, and stores data within the EU where feasible.

Pricing

Digitail is paid software with custom pricing, no free plan, and a free trial. All plans include onboarding, migration, 24/7 support, and integrations, which gives smaller clinics access to implementation help without needing an enterprise tier.

Mobile: Custom pricing. Includes cloud access, SOAP medical records, scheduling and online booking, inventory, billing and payments, and 40+ integrations. It is the entry point for practices that need core practice management, but it does not include the higher-tier AI Scribe or expanded clinical tools.

Growth: Custom pricing. Adds AI Scribe, dental charts, whiteboard, boarding calendar, and anesthesia and vitals monitoring to Mobile. This tier is a better fit for clinics needing richer clinical and boarding workflows; its AI offering is narrower than Growth AI.

Growth AI: Custom pricing. Adds AI Assistant, AI Intake, medical record summaries, voice to invoice, and AI Concierge to Growth, alongside AI Scribe. Practices seeking more automation across intake, records, and invoicing will find the broadest AI set here, but should weigh it against the custom quote.

Enterprise: Custom pricing. Focuses on scalability, control, and security across many locations. It is aimed at groups managing multiple sites rather than a single clinic seeking only the core workflow.

No seat counts or usage quotas are stated for the plans, so multi-location groups should confirm how users and sites affect the quote. The progression is meaningful: Mobile covers fundamentals, Growth adds specific clinical capabilities, and Growth AI brings a wider set of automation tools.

Platforms

Digitail runs on the web and supports iOS and Android apps. An API is also available for integrations. This combination suits teams working at the clinic and clients using mobile devices, while the open API gives practices a route to connect partner systems.

Who it's for

Digitail is a strong candidate for independent and de novo practices that want booking, records, payments, inventory, and reporting within one platform, as well as mobile clinics that need client-facing scheduling and mobile access. Multi-location groups can consider Enterprise for its stated focus on scale, control, and security. Practices with a strict upfront budget or a requirement for published seat-based pricing should look elsewhere or request a detailed quote before deciding.

Pros and cons

Pro: Broad coverage from online booking and clinical records through billing and reporting can reduce the need to coordinate separate systems for core practice work.

Pro: In-house migration, a validation environment, 1:1 onboarding, and 24/7 support are included on every plan, easing the operational burden of a switch.

Pro: The open API and 40+ integration partners cover several practice functions, including diagnostics, imaging, pharmacy, and payments.

Con: Custom pricing and no free plan make it difficult to judge affordability before speaking with Digitail.

Con: AI features are tiered: AI Scribe starts at Growth, while the wider set of AI tools is reserved for Growth AI.

Alternatives

NaVetor is worth considering for practices seeking a freemium option: its Patterson Pay plan is free when using Patterson payment services, subject to transaction-volume eligibility, and includes full feature access. Provet Cloud may suit a single-site practice that wants a published starting price: Core costs $99 a month per vet, plus a $249/month platform fee that includes one vet, with non-vet staff free. Vetspire is another paid alternative for teams willing to schedule a demo for pricing.

ezyVet gives practices a published entry point, with packages starting at $199 a month and pricing varying by practice size. VETport is an option for a practice that needs a stated package for multiple sites: $1,405 a month covers three locations and 10 vets, with no setup fee. DaySmart Vet may appeal to practices comparing published starting costs, with plans starting at $123 a month and larger practices able to request custom pricing. Covetrus Pulse is an alternative for teams prepared to request a demo to discuss pricing.

For broader comparisons, browse Veterinary Software or, for scheduling-focused options, Veterinary Appointment Scheduling Software.

Verdict

Choose Digitail if your practice wants an integrated platform spanning client communication, clinical care, payments, reporting, and migration support, especially if you operate multiple locations or expect to grow into broader workflows. Its strongest case is the breadth of core features paired with onboarding and support on every plan. Look elsewhere if published pricing or a free plan is essential, or get a quote first if the Growth AI tools are central to your decision.