Engage Hub AI Chatbot
engagehub.com
Spec sheet
- Purpose
- The AI chatbot automates first-line customer support by understanding and resolving customer queries through self-service.Read 9 Oct 2026 · engagehub.com
- Integrations
- Engage Hub lists prebuilt integrations including Microsoft Dynamics 365, Adobe, BT, IBM, SAP, Cisco, Avaya, and Genesys, and describes Salesforce and Zendesk as strategic partners.Read 9 Oct 2026 · engagehub.com
- Security
- Engage Hub’s contact centre automation FAQ says the company is certified for ISO 27001 and PCI and complies with GDPR regulations.Read 9 Oct 2026 · engagehub.com
- Support
- Engage Hub says its Professional Services specialists guide customers through strategy, implementation, optimisation and ongoing support.Read 9 Oct 2026 · engagehub.com
- Headquarters
- London, United KingdomRead 28 Sep 2026 · engagehub.com
- Agent handover
- When a human is needed, the chatbot can transfer the conversation to a live agent with a transcript and details such as verification or account information.Read 9 Oct 2026 · engagehub.com
- Always-on self-service
- The chatbot provides immediate responses during out-of-hours periods and peak times, and the company says machine learning improves it using cross-channel interactions.Read 9 Oct 2026 · engagehub.com
- Call flow configuration
- A user interface lets teams configure and optimise call flows and add customer journeys.Read 9 Oct 2026 · engagehub.com
- Channels
- It supports SMS, voice, email, WhatsApp, web chat, Facebook Messenger, and RCS, with customers’ interaction history carried across channels.Read 9 Oct 2026 · engagehub.com
- Company history
- Engage Hub says it has over 30 years’ experience delivering journey orchestration and cross-channel communications.Read 9 Oct 2026 · engagehub.com
- Conversation continuity
- It can recognise customers’ previous interactions as they move between channels so they can continue without repeating their query.Read 9 Oct 2026 · engagehub.com
- Custom integration
- The company says bespoke integrations can be configured using its API suite or third-party REST or SOAP APIs.Read 9 Oct 2026 · engagehub.com
- Intended customers
- The company describes more than 30 years of experience serving brands in financial services, energy and utilities, telecoms, retail and logistics.Read 9 Oct 2026 · engagehub.com
- Language and speech
- Its natural language processing and speech recognition engine identifies intent and lets callers speak naturally.Read 9 Oct 2026 · engagehub.com
- Natural language and voice
- Its NLP and speech recognition engine captures intent and allows callers to speak naturally.Read 9 Oct 2026 · engagehub.com
- Personalisation
- The chatbot can respond in a brand’s tone of voice and offer product recommendations based on customer preferences.Read 9 Oct 2026 · engagehub.com
- Pricing availability
- The pages reviewed invite visitors to talk to an expert or book a demo and do not state a chatbot price.Read 9 Oct 2026 · engagehub.com
- Security and compliance
- Engage Hub says it is certified for ISO 27001 and PCI and complies with GDPR regulations.Read 9 Oct 2026 · engagehub.com
- Self-service
- The chatbot provides immediate responses outside business hours and during peak periods, and the page says machine learning helps it improve from cross-channel interactions.Read 9 Oct 2026 · engagehub.com
- Training
- Teams can add intents and utterances to train the bot to handle more complex queries.Read 9 Oct 2026 · engagehub.com
- Use cases
- The chatbot can handle account inquiries, delivery updates, meter readings, repetitive queries, and more complex decision trees.Read 9 Oct 2026 · engagehub.com
Where Specifiction places it
- SMS Chatbot Software#26 of 327.2
