EventReception

EventReception is event-management software for hotels, venues, caterers and event professionals who need to coordinate seating and check-in. Its strongest case is bringing guest planning and event-day operations together, including offline check-in; the main trade-off is that paid check-in packages impose per-event limits.

Overview

The product combines event diagrams, seating charts, guest management and check-in, with reporting and several export options. Teams can collaborate on seating plans in real time, import guest lists from Excel, and export table lists as Excel files or PDFs. EventReception runs on Android, iOS and the web.

Its practical advantage is continuity from planning through arrival: guests can be assigned to tables or chairs, then checked in through an app that works online or offline and syncs across devices. The absence of a 3D view makes it a less suitable choice for planners who need three-dimensional room visualization.

Key features

Seating and event diagrams

Excel guest-list imports, RSVP and group management, and table or chair assignments cover the core seating workflow. Floor-plan import, event diagrams and real-time collaboration help teams coordinate a layout; table lists can be exported to Excel or PDF. SMS seating and online venue navigation maps extend the workflow beyond the plan itself, though the product does not offer a 3D view.

Check-in and reporting

The e-GuestList app supports online and offline check-ins, Excel guest-list imports and real-time syncing across devices. That offline mode is valuable at venues where connectivity may be unreliable. Reports cover attendance, no-shows, walk-ins, activity by minute and device, with PDF and Excel exports.

Integrations and data handling

EventReception supports Excel imports and exports, PDF exports, SMS delivery, online venue navigation maps and payment checkout through Viva. The check-in app says data are SSL-encrypted and secured in an ISO/IEC 27001:2022-certified three-tier data center. Its privacy policy says it does not sell or rent user data, and that sensitive card details are processed by the payment provider and are inaccessible to EventReception. Guest mobile numbers and email addresses are automatically deleted 15 days after events.

Pricing

A free check-in account supports unlimited events, capped at 30 guests per event. The full software demo has a 14-day trial. Paid check-in packages impose guest and tablet-device limits per event, and purchased per-event credits expire after 12 months unless extended by request.

MAX-150: 19.00 € per once, billed per event, for one event with up to 150 guests and two tablet devices. It suits a single smaller event, but does not provide an ongoing monthly package.

Event Diagrams: 90.00 € per month for one user, event diagrams, management platform, seating charts, SMS seating, navigation map and check-in app. It covers the central planning and check-in tools, but its one-user allowance limits team access.

Diagrams & Seating: 155.00 € per month for one user, with the same stated inclusions as Event Diagrams. The higher price does not add a stated user or check-in allowance, so compare the package details before choosing between them.

All Solutions: 190.00 € per month for one user, up to five check-in users and up to 700 check-ins per event, plus the planning, seating, navigation and check-in tools. It is the clearest fit for teams that need several check-in operators but can work within the event cap.

Unlimited: 570.00 € per month with unlimited users, check-in users and check-ins, alongside the same core tools. It is aimed at organizations that cannot work within All Solutions’ stated per-event allowance.

Combo packages include 365-day support. For check-in plans, compare each event’s guest and tablet-device limits and the 12-month credit expiry against expected event volume.

Platforms

EventReception is available on Android, iOS and the web. That mix supports teams using mobile devices at check-in alongside web-based planning.

Who it's for

Hotels, venues, caterers and event professionals that need seating, guest lists and check-in in one workflow are the natural audience. It is particularly well suited to teams that value offline entry management and reporting, and can choose a package whose per-event limits match their attendance. Planners who require 3D visualization, or organizations that need more check-in capacity than a chosen package allows, should look elsewhere.

Pros and cons

Pros: Offline and online check-in with real-time device syncing supports event operations when connectivity is uncertain.

Pros: Seating, RSVP and group management, event diagrams, reports and exports join planning with attendance tracking.

Pros: The free check-in account permits unlimited events for up to 30 guests each, giving small events a no-cost route to check-in.

Cons: The monthly packages start at 90.00 € per month, and the lower-priced named packages allow one user.

Cons: Check-in package limits apply per event, and credits expire after 12 months unless extended by request.

Cons: No 3D view is available for planners who need that visualization.

Alternatives

For a broader comparison of tools focused on diagrams, see the Event Diagramming Software list.

OnePlan is worth comparing if a web-based diagramming tool with a free plan and a Team tier priced at $90 a month better suits the budget or team setup.

SeatPlan.io offers a free web plan with guest-list import and an AI floor-plan import to try, making it a possible fit for focused seating work.

Table-Plan.com has a free plan for up to 30 guests and one project, and runs on macOS, web and Windows; consider it for smaller seating jobs.

3D Event Designer is the alternative to consider when 2D/3D event diagramming and uploading and converting a 2D plan to 3D matter more.

Cvent is another paid event-software option; its registration product can be tried for free.

Event Floor Planner is a free Android, iOS and web option with PDF export and no signup requirement.

EventDiagram is a freemium web and API alternative.

SeatChart.io offers a free web plan with guest import, export and sharing, among other features.

Verdict

Choose EventReception if your venue or event team wants seating, check-in and attendance reporting in one system, especially when offline check-in matters. Its breadth is the main reason to choose it; per-event caps and monthly costs are the reasons to compare alternatives before committing.