FYI

Overview

FYI is cloud software that brings accounting-practice documents and operational workflows into one system. It is most compelling for firms that already rely on Microsoft 365 and one of its supported practice platforms; the five-user minimum makes it a poor fit for a solo practitioner or very small team.

Even the Intermediate plan goes beyond storage: client workspaces, document search, automatic filing of emails and attachments, task and job management, templates and signatures, and practice-management synchronization sit together. That breadth can suit firms wanting documents and jobs handled in a shared workflow, but may be more software than a practice looking only for a document repository needs.

Key features

Microsoft integrations span Outlook, Office, OneDrive and Teams. Outlook email filing and Teams notifications connect familiar tools to practice work. For practice data synchronization, FYI supports Xero Practice Manager, GreatSoft, MYOB, APS, CCH Central and IRIS; firms using other systems should not assume the same connection.

Automation scales by plan: Intermediate has sample process automations, while Pro and Elite add custom automations. Pro also adds workflows, a Kanban jobs board, Collaborate and additional client security; these are meaningful upgrades for teams seeking more tailored or visual job handling.

Elite is the tier for practices that want time and business operations alongside document workflows. It adds Time & Billing, reports, client maintenance, employee management, AutoTime, capacity planning and a custom form builder. FYI also supports a client portal, time tracking, billing and invoicing, deadline tracking and staff capacity planning, though the plan descriptions place specific capacity-planning tools in Elite.

FYI states it is ISO 27001:2022 certified and an ATO Digital Service Provider. It says it uses TLS 1.3, with TLS 1.2 available if needed, and AES-256 keys unique to each subscription. AWS backups are retained for 30 days; disaster-recovery targets are up to five minutes of modified data loss and 30 minutes to restore service. Those controls and targets may matter to firms assessing operational resilience, but do not replace their own security requirements.

Pricing

Prices are in AUD per user/month, exclude GST, and require at least five users. A practice of five therefore starts at A$150 a month excluding GST on Intermediate, before any separately quoted migration, onboarding or consulting services. All plans include premium customer support, educational resources and regular product updates.

Intermediate — A$30 a month: practice-management sync, email filing, templates and signatures, task and job management, document management and sample automations. It is the entry point for firms that need the core document and practice workflow, but not the Pro and Elite additions.

Pro — A$50 a month: everything in Intermediate, plus additional client security, Kanban jobs board, workflows, Collaborate, custom automations and all app integrations. It fits teams that need tailored automation or more structured job collaboration; the per-user step-up makes it harder to justify if Intermediate already covers the work.

Elite — A$70 a month: everything in Intermediate and Pro, plus Time & Billing, reports, client maintenance, employee management, AutoTime, capacity planning and custom form builder. It is aimed at practices consolidating more operational functions, rather than those seeking documents and jobs alone.

There is no free plan. The 30-day trial provides access to all features, allows team participation and includes full email support, giving a qualifying team time to assess the broader workflow before committing.

Platforms

FYI runs on iOS, macOS, web and Windows. Authentication is a material constraint: FYI uses Microsoft 365 authentication and supports Microsoft 365 MFA exclusively. Practices unable to use that authentication setup should look elsewhere, regardless of platform coverage.

Who it's for

FYI is best suited to accounting practices of at least five users that use Microsoft 365 and one of its supported practice systems, and want document handling connected to jobs and workflows. A firm needing custom automation, collaboration or broader operational tools can justify considering Pro or Elite. Solo professionals, smaller teams, and firms outside the supported integrations or Microsoft 365 authentication model have a clearer reason to choose another product.

Pros and cons

Pro: Document search, client workspaces, email filing and task and job management are included at the entry tier, so the core system is not reserved for higher plans.

Pro: Microsoft integrations and synchronization with six named practice platforms give compatible firms a direct route to connect existing work systems.

Pro: The 30-day trial includes all features, team participation and full email support, making a team evaluation more practical than a restricted solo trial.

Con: The five-user minimum creates a meaningful starting commitment for small practices, even on Intermediate.

Con: Microsoft 365 authentication and exclusive Microsoft 365 MFA support rule out firms that cannot use that identity setup.

Con: Migration, onboarding and consulting are separately quoted, so the per-user subscription is not the whole cost of adoption.

Alternatives

For a broader comparison, see Accounting Practice Management Software. Consider Nomi if UK self-assessment and MTD work is the priority: its Self Assessments plan is £4 a month and includes HMRC submissions, client and practice workflow tools, and built-in document storage. Xero Practice Manager may suit a practice that wants its freemium model, with a free plan for Silver, Gold or Platinum partners and a 1-user plan at 65 NZD a month.

KashFlow, Saasu, Accupe, Astra Engage, TaxDome and Engager are also alternatives to compare against your practice requirements.

Verdict

Choose FYI if a team of at least five needs documents, email filing and practice workflows tied to Microsoft 365 and a supported practice system, with higher tiers available for custom automation or time, billing and capacity tools. Its integrated scope is the case for it; the seat minimum, separate implementation services and Microsoft-only authentication are the reasons to look elsewhere.