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Hang

hang.com

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Spec score 7.7 #15 of 40 in Restaurant Gift Card Software

What it is

Hang is a restaurant guest-experience platform that combines loyalty and ordering with offers, CRM, and a customer data platform. Restaurants can set points, earn rates, tiers, benefits, and rewards, with program details synced across the app, wallet pass, and register. Guests can enroll through the app, at the register, or online; activity from POS, app, web, and delivery can be brought together in one profile. Loyalty options include branded minigames, mystery boxes, streaks, quests, challenges, puzzles, trivia, and badges. Ordering features cover order-ahead, menu modifiers, pickup scheduling, Uber Direct delivery, Stripe payments, scan and pay, gift cards, and stored value. Businesses can also use referrals, paid memberships, targeted rewards, social media rewards, polls, surveys, a partner API, and webhooks. Hang says its AI monitors redemptions and flags what prompts return visits. Apps are listed for Android and iOS, alongside web and API platforms. Pricing is on request; businesses can request a free branded prototype, but no free software plan is stated.

Spec sheet

What it does
Hang provides restaurants with loyalty and ordering features, including points, tiers, rewards, streaks, minigames, and Wallet passes.Read 4 Oct 2026 · hang.com
Product
Hang describes itself as an AI-native guest experience platform for restaurants, combining loyalty and ordering with offers, CRM, and a customer data platform.Read 5 Oct 2026 · hang.com
Audience
Hang presents its platform as designed for restaurant brands and says it works with their POS and ordering stacks.Read 5 Oct 2026 · hang.com
API
Hang lists a partner API and webhooks among its growth features.Read 5 Oct 2026 · hang.com
Integrations
Hang lists integrations with leading POS systems, ordering providers, Shopify, Klaviyo, Braze, Iterable, OneSignal, Twilio, Resend, and Stripe.Read 5 Oct 2026 · hang.com
Security
Hang says it is SOC 2 Type II and ISO 27001 certified, and GDPR- and CCPA-compliant.Read 5 Oct 2026 · hang.com
Support
Hang directs requests for its SOC 2 report and security questionnaire responses to [email protected].Read 5 Oct 2026 · hang.com
Apps and web
Hang lists branded native apps, a web app, and a progressive web app as available surfaces.Read 5 Oct 2026 · hang.com
Availability
Hang states it provides a 99.9% uptime service-level agreement and 24/7 monitoring.Read 5 Oct 2026 · hang.com
Business audience and location
Hang’s terms describe services for businesses and other organizations, and list its mailing address as 401 Broadway, Suite 1703, New York, NY 10013.Read 4 Oct 2026 · hang.com
Customer data
Hang says customers retain ownership of their data and that it does not use customer data to train shared AI models.Read 4 Oct 2026 · hang.com
Data protection
Hang says data is encrypted at rest with AES-256 and in transit with TLS 1.3, isolated by brand, and not used to train shared AI models.Read 5 Oct 2026 · hang.com
Data security
Hang says data is encrypted at rest with AES-256 and in transit with TLS 1.3, and access is role-based, multi-factor, reviewed, and logged.Read 4 Oct 2026 · hang.com
Gamification
The loyalty experience includes branded minigames, mystery boxes, streaks, quests, and visit or spend challenges.Read 5 Oct 2026 · hang.com
Growth features
The page lists referral programs, paid memberships, segment-triggered rewards, social media rewards, polls, surveys, a partner API, and webhooks.Read 4 Oct 2026 · hang.com
Guest profiles
Hang says it combines POS, app, web, and delivery activity into one guest profile, with identity resolution and POS transaction ingestion.Read 5 Oct 2026 · hang.com
Loyalty
The loyalty program supports configurable earn rates, points, tiers, benefits, and rewards, with program details syncing across the app, wallet pass, and register.Read 5 Oct 2026 · hang.com
Member enrollment
Guests can join in the app, at the register, or online, with activity connected to one profile.Read 4 Oct 2026 · hang.com
Ordering and payments
Hang lists order-ahead, menu modifier support, pickup scheduling, Uber Direct delivery, Stripe payments, scan-to-pay, gift cards, and stored value.Read 5 Oct 2026 · hang.com
Pricing
The loyalty page invites businesses to request a demo or free branded prototype; it does not state a subscription price.Read 5 Oct 2026 · hang.com
Program management
Businesses can configure earn rates, tier thresholds, and rewards, while Hang AI monitors redemptions and flags what drives return visits.Read 4 Oct 2026 · hang.com
Prototype
The loyalty page offers a free, no-commitment prototype in a business’s brand; it does not state that the software plan itself is free.Read 4 Oct 2026 · hang.com
Security certifications
Hang states that it is audited annually for SOC 2 Type II and certified to ISO 27001, and says it complies with GDPR and CCPA.Read 4 Oct 2026 · hang.com
Uptime
Hang states that it provides a 99.9% uptime service-level agreement with real-time health monitoring and failover.Read 4 Oct 2026 · hang.com

Strong points and limits

Strong points

  • Guests can enroll in the app, register, or online.
  • Configurable points, tiers, benefits, and rewards.
  • Ordering includes scheduled pickup and Uber Direct delivery.
  • Branded minigames, quests, puzzles, and badges.
  • States 99.9% uptime SLA and AES-256 encryption.

Limits

  • Subscription pricing is available on request.
  • The free offer is a prototype, not a software plan.
  • No desktop operating system is listed.

Who it suits

Hang suits restaurant brands seeking loyalty and ordering features connected to their POS and ordering stacks. Its branded apps, guest profiles, and configurable rewards are geared toward business use.

Verdict

Hang brings restaurant loyalty, ordering, and guest-profile features together across app, web, and register surfaces. Businesses should request pricing to understand the cost of the software plan.

Where Specifiction places it

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