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HappyOrNot

happy-or-not.com

WebiOSAndroidAPI
Visit happy-or-not.com
Spec score 7.6 #80 of 131 in Survey Software

Spec sheet

What it does
HappyOrNot captures in-the-moment feedback through kiosks, QR or NFC signage, and digital touchpoints, then turns responses into live insights.Read 12 Oct 2026 · happy-or-not.com
Free plan
NoRead 23 Sep 2026 · happy-or-not.com
API
The HappyOrNot API is based on the Open API standard and can be used to integrate feedback data with company systems and develop custom applications.Read 12 Oct 2026 · happy-or-not.com
Integrations
The Zapier integration connects HappyOrNot feedback to over 8,000 workplace tools, including Slack, Teams, and Gmail.Read 12 Oct 2026 · happy-or-not.com
Security
HappyOrNot says it encrypts data in transit and at rest and uses role-based access controls and confidentiality measures.Read 12 Oct 2026 · happy-or-not.com
Support
The pricing page says maintenance and support are included in the subscription; support hours are listed as 8:00 to 24:00 EET/EEST on business days, excluding weekends and Finnish public holidays.Read 12 Oct 2026 · support.happy-or-not.com
Founded
2009Read 19 Oct 2026 · happy-or-not.com
AI and customer data
HappyOrNot says it does not use customer feedback data to train public or third-party AI models unless the customer expressly agrees in writing under an appropriate data-processing agreement.Read 12 Oct 2026 · happy-or-not.com
Analytics
HappyOrNot Analytics compares feedback by factors such as time and location and uses AI to categorize and summarize written responses.Read 12 Oct 2026 · happy-or-not.com
API access
YesRead 23 Sep 2026 · happy-or-not.com
Custom branding
YesRead 23 Sep 2026 · happy-or-not.com
Feedback products
Its listed products are Smiley Terminal, Smiley Touch, Smiley Sign, and Smiley Digital.Read 12 Oct 2026 · happy-or-not.com
Pricing limits
The pricing page says customers do not pay by feedback volume or by the number of surveys, users, reporting access, or report sharing and distribution.Read 12 Oct 2026 · happy-or-not.com
Response analytics
YesRead 23 Sep 2026 · happy-or-not.com
Scale
The company says it serves over 4,000 brands in 135 countries and has collected over 2 billion feedback responses.Read 12 Oct 2026 · happy-or-not.com
Single sign-on
HappyOrNot supports SAML 2.0 single sign-on and names Microsoft Azure AD, Google, Okta, and AWS SSO as identity-management integrations.Read 12 Oct 2026 · happy-or-not.com
Who it serves
HappyOrNot says organizations use its solutions to measure customer experience, employee satisfaction, and service quality across industries including retail, food service, transportation, healthcare, hospitality, and workplaces.Read 12 Oct 2026 · happy-or-not.com

Plans and prices

Essentials Priced on request Setup fee plus annual subscription; price depends on the mix of feedback collection points. Smiley Terminal · continuous high-volume feedback · instant satisfaction pulse · service performance trends Read 12 Oct 2026 · happy-or-not.com
Managed Priced on request Setup fee plus annual subscription; price depends on the mix of feedback collection points. Professional package · assigned expert team · full account management and maintenance Read 12 Oct 2026 · happy-or-not.com
Professional Priced on request Setup fee plus annual subscription; price depends on the mix of feedback collection points. All Smiley products · Analytics software and AI open feedback model · real-time collaboration and alerts Read 12 Oct 2026 · happy-or-not.com

Every HappyOrNot plan and price →

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