Kratya Flute

Spec sheet

Product

Flute is Kratya’s voice platform for AI agents.Read 9 Oct 2026 · kratya.ai

Integrations

Kratya’s privacy policy describes tenant-authorized connections to platforms such as Shopify and says access is limited to scopes the tenant grants.Read 4 Oct 2026 · kratya.ai

Compliance

Kratya describes its service as DPDP-aligned and TRAI 160-series ready, with SOC 2 Type II in progress.Read 9 Oct 2026 · kratya.ai

Support

Kratya invites prospects to book a demo and says founder Sai reads requests and usually replies within a day.Read 9 Oct 2026 · kratya.ai

Headquarters

Gurugram, IndiaRead 28 Sep 2026 · kratya.ai

Company

Kratya AI Technologies Pvt Ltd lists Gurugram, India as its location; its About page does not state a founding year.Read 9 Oct 2026 · kratya.ai

Company history

Kratya says its founders had 15 years of customer-experience operating experience and that the company formed after the technology to score every conversation in real time became available by 2024.Read 4 Oct 2026 · kratya.ai

Concurrent speech

Flute can talk and listen at the same time.Read 9 Oct 2026 · kratya.ai

Connected data

Connected commerce data is fetched live per request and is not copied into a separate Kratya data warehouse.Read 9 Oct 2026 · kratya.ai

Credential security

Credentials for connected platforms are encrypted with AES-256-GCM and revoked when the connection is disconnected or an uninstall or redaction webhook is received.Read 9 Oct 2026 · kratya.ai

CRM and policy checks

Kratya says answers are checked against the customer’s CRM and policies before they count.Read 9 Oct 2026 · kratya.ai

Human handoff

Kratya says voice and chat agents pass difficult calls to a person in under two seconds.Read 9 Oct 2026 · kratya.ai

Indian speech

Flute handles Indian accents, code-switching, interruptions, and real Indian speech.Read 9 Oct 2026 · kratya.ai

Integration

The privacy policy describes tenant-authorized connections to commerce or CRM platforms such as Shopify, limited to scopes the tenant grants.Read 9 Oct 2026 · kratya.ai

Intended customers

Kratya lists D2C and e-commerce, BFSI and lending, gig and quick commerce, travel and mobility, insurance, and healthcare as target sectors.Read 9 Oct 2026 · kratya.ai

Quality scoring

Kratya says every conversation is scored and those scores inform coaching and improvements to AI.Read 9 Oct 2026 · kratya.ai

Sales and support

Kratya invites prospects to book a demo and says founder Sai personally reads requests and usually replies within a day.Read 4 Oct 2026 · kratya.ai

Use cases

Flute is tuned for live sales and collections campaigns.Read 9 Oct 2026 · kratya.ai

Where Specifiction places it

• Customer Service Voicebots#24 of 306.9