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Lucidly

lucidlyhq.com

From $2,500/mo Web
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Spec score 7.4 #26 of 37 in Customer Lifetime Value Software

Spec sheet

What it does
Lucidly connects product, billing, support, CRM, and customer conversation signals to detect churn and expansion opportunities and coordinate interventions.Read 2 Oct 2026 · lucidlyhq.com
Intended users
Lucidly is built for B2B SaaS customer success leaders, including VPs and Heads of Customer Success managing 100 to 1,000 accounts.Read 2 Oct 2026 · lucidlyhq.com
Integrations
The product page lists Salesforce, HubSpot, Mixpanel, Amplitude, Segment, Pendo, Snowflake, Redshift, BigQuery, Databricks, Stripe, Recurly, Slack, Zendesk, Intercom, Freshdesk, Fivetran, Airbyte, Jira, and Asana.Read 2 Oct 2026 · lucidlyhq.com
Security
The security policy says data is encrypted with TLS 1.3 in transit and AES-256 at rest, and the application-level SOC 2 audit is in progress.Read 2 Oct 2026 · lucidlyhq.com
Privacy
Lucidly says customer data is not used to train third-party foundation models and describes its data handling as GDPR- and CCPA-aligned.Read 2 Oct 2026 · lucidlyhq.com
Support
The Growth Platform includes named onboarding and success support; Enterprise includes dedicated success and technical support with an SLA.Read 2 Oct 2026 · lucidlyhq.com
Company
Lucidly is a product of Cobalt Glacier LLC, which the company identifies as a North Carolina limited liability company.Read 2 Oct 2026 · lucidlyhq.com
Access controls
The security policy lists role-based access control, multi-factor authentication, single sign-on support, and least-privilege access.Read 2 Oct 2026 · lucidlyhq.com
Automation
Features include retention and expansion campaigns, playbook recommendations, onboarding automation, QBR coordination, and cross-functional task management.Read 2 Oct 2026 · lucidlyhq.com
Customer views
Features include unified customer account views, portfolio health monitoring, risk scoring, segmentation, cohort analysis, and stakeholder mapping.Read 2 Oct 2026 · lucidlyhq.com
Forecasting and risk
Lucidly offers NRR forecasting with confidence intervals, rolling-horizon churn risk scoring, expansion opportunity identification, and customer lifetime value prediction.Read 2 Oct 2026 · lucidlyhq.com
Free preliminary offer
Lucidly offers a free preliminary Revenue Intelligence Plan that requires no data connection and carries no obligation.Read 2 Oct 2026 · lucidlyhq.com
Implementation
Lucidly says its integrations are read-only by default and that initial insights arrive in under two weeks.Read 2 Oct 2026 · lucidlyhq.com

Plans and prices

60-Day Revenue Intelligence Pilot $5,000, paid once one-time, 60 days Up to 250 customer accounts · Three primary data sources · Three intervention playbooks Read 2 Oct 2026 · lucidlyhq.com
Growth Platform $30,000 a year Starting at $30,000 annually Priced on managed accounts, data complexity, and automation volume · Unlimited users and account hierarchies within your book Read 2 Oct 2026 · lucidlyhq.com
Enterprise Priced on request Custom annual agreement Warehouse ingestion · Custom models · Higher data volume and retention · Dedicated support with SLA Read 2 Oct 2026 · lucidlyhq.com

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