MetroFax

Spec sheet

What it does

MetroFax provides cloud faxing that sends and receives documents through email, a web portal and mobile applications.Read 15 Oct 2026 · metrofax.com

Free plan

NoRead 23 Sep 2026 · metrofax.com

Paid from

9.96Read 23 Sep 2026 · metrofax.com

Mobile apps

MetroFax offers free companion apps for Android and iOS users with active subscriptions.Read 15 Oct 2026 · metrofax.com

Headquarters

Los Angeles, California, United StatesRead 23 Sep 2026 · metrofax.com

Founded

MetroFax says it was founded in 1997.Read 15 Oct 2026 · metrofax.com

Acquisition news

J2 Global announced its acquisition of Bellevue-based MetroFax on March 18, 2013, without disclosing deal terms.Read 15 Oct 2026 · investor.ziffdavis.com

Activity logs

The account provides a detailed history of sent and received faxes with downloadable activity logs.Read 15 Oct 2026 · metrofax.com

API and SDKs

The terms describe access through email, the website and company applications, but do not identify a public API or SDK.Read 15 Oct 2026 · metrofax.com

Cloud integrations

The mobile apps support importing files from Google Drive, Dropbox and Box.Read 15 Oct 2026 · play.google.com

Company headquarters

LinkedIn lists MetroFax headquarters at 13400 NE 20th St., Suite 49, Bellevue, Washington.Read 15 Oct 2026 · linkedin.com

Company size

LinkedIn lists MetroFax as a privately held technology company with 11–50 employees.Read 15 Oct 2026 · linkedin.com

Compliance support

hipaaRead 23 Sep 2026 · metrofax.com

Email security requirement

Email-to-fax requires a valid SPF record; a missing or neutral SPF record causes fax failure.Read 15 Oct 2026 · metrofax.com

Fax by email

Users address a fax number followed by @metrofax.com, attach up to 10 files and receive delivery confirmation by email.Read 15 Oct 2026 · metrofax.com

Fax numbers

Accounts include a dedicated local or toll-free number in the United States or Canada, with number porting available.Read 15 Oct 2026 · metrofax.com

Fax storage

Received faxes are stored in the online Message Center and can also arrive as email attachments.Read 15 Oct 2026 · metrofax.com

File formats

The service accepts common documents, spreadsheets, PDFs and image formats including TIFF, PNG and JPEG.Read 15 Oct 2026 · metrofax.com

Inbound faxing

YesRead 23 Sep 2026 · metrofax.com

International faxing

YesRead 23 Sep 2026 · metrofax.com

Legal provider

The customer agreement identifies Consensus Cloud Solutions, LLC and Consensus Cloud Solutions International Ltd. as the contracting companies.Read 15 Oct 2026 · metrofax.com

License and ownership

The company states that its service software, processes, designs and related materials are owned by the company, affiliates or licensors.Read 15 Oct 2026 · metrofax.com

Limit: account data after closure

MetroFax support responses on Trustpilot state that closed accounts do not retain past fax history, although received faxes remain available through the registered email.Read 15 Oct 2026 · trustpilot.com

Limit: cancellations and billing

Trustpilot complaints repeatedly report difficulty cancelling, continued charges after cancellation and slow refund responses.Read 15 Oct 2026 · trustpilot.com

Limit: compliance

Forbes Advisor says MetroFax is not inherently HIPAA compliant and may not meet businesses subject to federal privacy requirements.Read 15 Oct 2026 · forbes.com

Limit: cover-page controls

Tom's Guide found that MetroFax offers no cover-sheet design choices and provides limited control over fax notifications.Read 15 Oct 2026 · tomsguide.com

Monthly page allowance

550Read 23 Sep 2026 · metrofax.com

Multiple users

An account can add up to 10 users, with five enabled for sending and five for receiving.Read 15 Oct 2026 · metrofax.com

Number portability limit

MetroFax remains the customer of record for assigned numbers and its terms impose a $500 charge for unauthorized port-out attempts.Read 15 Oct 2026 · metrofax.com

Overage billing

Usage balances are prepaid and automatically replenished below $2, with additional pages billed in $10 increments unless changed.Read 15 Oct 2026 · metrofax.com

Praise: customer support

Trustpilot reviews repeatedly describe chat agents as responsive and helpful when billing or account issues are resolved.Read 15 Oct 2026 · trustpilot.com

Praise: ease of use

Tom's Guide praised the clean web portal, capable mobile apps, broad file support and lack of noticeable fax delays.Read 15 Oct 2026 · tomsguide.com

Rating on Apple App Store

4.7 out of 5 from 3.2K ratingsRead 15 Oct 2026 · apps.apple.com

Rating on Forbes Advisor

4.2 out of 5 from the Forbes Advisor editorial ratingRead 15 Oct 2026 · forbes.com

Rating on Google Play

4.4 out of 5 from 1K reviewsRead 15 Oct 2026 · play.google.com

Rating on Trustpilot

3.5 out of 5 from 455 reviewsRead 15 Oct 2026 · trustpilot.com

Recipient limit

A single fax can be sent to as many as 50 recipients.Read 15 Oct 2026 · metrofax.com

Retries and confirmations

MetroFax retries failed transmissions automatically and sends immediate status confirmations.Read 15 Oct 2026 · metrofax.com

Search and tags

Users can tag faxes and search by tag, title, sender, recipient or words in messages and cover pages.Read 15 Oct 2026 · metrofax.com

Self-hosting

MetroFax is delivered as a hosted service and its pages provide no self-hosted deployment option.Read 15 Oct 2026 · metrofax.com

Support resources

MetroFax publishes FAQs, video tutorials, a downloadable user guide and support contact forms.Read 15 Oct 2026 · metrofax.com

System requirements

The FAQ says users need internet access and an email-capable computer or mobile phone, with no hardware or extra software installation required.Read 15 Oct 2026 · metrofax.com

Unused pages

Service credits expire at the end of each 30-day period and do not roll over or receive cash refunds.Read 15 Oct 2026 · metrofax.com

Users included

10Read 23 Sep 2026 · metrofax.com

Virtual fax number

YesRead 23 Sep 2026 · metrofax.com

Web faxing

The browser portal lets customers send, receive and organize faxes without installing software.Read 15 Oct 2026 · metrofax.com

Plans and prices

Every MetroFax plan and price →

Where Specifiction places it

• Online Fax Services#15 of 1038.8
• Online fax services#17 of 1028.7
• eFax Software#11 of 248.3