New Relic Browser Monitoring

Spec sheet

What it does

Browser Monitoring captures real-user website performance, errors, interactions and user journeys so teams can diagnose frontend experience problems.Read 15 Oct 2026 · newrelic.com

Integrations

New Relic advertises more than 780 integrations and browser quickstarts.Read 15 Oct 2026 · newrelic.com

License

The public browser-agent code is Apache 2.0 licensed, while the hosted Browser Monitoring service is proprietary.Read 15 Oct 2026 · github.com

Headquarters

San Francisco, California, USARead 4 Oct 2026 · newrelic.com

Founded

2008Read 4 Oct 2026 · newrelic.com

API authentication

Browser telemetry uses a browser license key and application ID, while New Relic APIs use license and user keys; NerdGraph is the GraphQL API.Read 15 Oct 2026 · docs.newrelic.com

Browser APIs

The public browser API includes addPageAction, addToTrace, finished, setCustomAttribute, setApplicationVersion and setPageViewName.Read 15 Oct 2026 · docs.newrelic.com

Chrome extension

New Relic Synthetics Recorder converts recorded browser interactions into Synthetic monitors; the listing had no ratings and 128 users.Read 15 Oct 2026 · chromewebstore.google.com

Company facts

LinkedIn lists New Relic as privately held, founded in 2008, headquartered in San Francisco and employing 1,001–5,000 people.Read 15 Oct 2026 · linkedin.com

Compatibility limit

Ad blockers, disconnect lists, restricted networks, hybrid apps and unusual hardware can prevent reporting.Read 15 Oct 2026 · docs.newrelic.com

Core Web Vitals

The product benchmarks web vitals against industry standards to expose underperforming pages.Read 15 Oct 2026 · newrelic.com

CSP requirement

Sites using strict CSP must allow inline script, js-agent.newrelic.com and the relevant nr-data.net collector domains, unless using supported nonce or proxy arrangements.Read 15 Oct 2026 · docs.newrelic.com

Distributed tracing

Browser incidents can be connected to backend code through distributed tracing.Read 15 Oct 2026 · newrelic.com

Documentation depth

Documentation covers installation, compatibility, APIs, security, CSP, SPA monitoring, APM-agent versions and SRI protections.Read 15 Oct 2026 · docs.newrelic.com

Error and deployment correlation

Browser error-rate changes can be compared with deployments to identify regressions and support rollback decisions.Read 15 Oct 2026 · newrelic.com

Frontend debugging

Filtering by browser, page view and other dimensions exposes detailed JavaScript errors, stack traces, source maps and optional console logs.Read 15 Oct 2026 · newrelic.com

Frustration signals

The service automatically correlates user interactions and frustration signals without requiring extra instrumentation.Read 15 Oct 2026 · newrelic.com

Geographic experience

Filterable global maps show page performance across user regions.Read 15 Oct 2026 · newrelic.com

Google Play app

The Android app provides mobile access to dashboards, alerts, browser and infrastructure performance, transactions and errors.Read 15 Oct 2026 · play.google.com

Installation

Installation adds a JavaScript browser-agent snippet to monitored HTML views; alternatives include NPM and backend-agent injection.Read 15 Oct 2026 · docs.newrelic.com

Legal name and founder

Crunchbase identifies the legal name as New Relic, Inc. and lists Lew Cirne as founder.Read 15 Oct 2026 · crunchbase.com

Limit: learning curve

Capterra reviewers report confusing terminology, a dense interface and substantial training or setup effort.Read 15 Oct 2026 · capterra.com

Limit: query and UI speed

TrustRadius reviewers report slow NRQL results, delayed data and a UI that can take too long to load.Read 15 Oct 2026 · trustradius.com

Limit: support and billing complaints

Trustpilot reviewers report slow or missing support responses, invoice and refund problems, annual-contract disputes and pricing concerns.Read 15 Oct 2026 · trustpilot.com

Limit: usage pricing

Independent reviewers report that telemetry growth, log retention and usage-based billing can make costs rise quickly.Read 15 Oct 2026 · trustradius.com

NPM SDK

The browser agent is distributed as the @newrelic/browser-agent NPM package and can be instantiated with BrowserAgent.Read 15 Oct 2026 · github.com

Ownership news

Francisco Partners and TPG completed a $6.5 billion all-cash acquisition on November 8, 2023, taking New Relic private.Read 15 Oct 2026 · newrelic.com

Praise: comprehensive monitoring

Capterra reviewers repeatedly describe broad monitoring coverage, real-time insights, dashboards and alerting as major strengths.Read 15 Oct 2026 · capterra.com

Praise: Kubernetes and integrations

TrustRadius reviewers highlight simple Kubernetes deployment, many integrations, dashboards and flexible alerting.Read 15 Oct 2026 · trustradius.com

Praise: unified visibility

G2 reviewers praise one correlated view across APM, logs, infrastructure, browser, mobile, synthetics and custom telemetry.Read 15 Oct 2026 · g2.com

Rating on Capterra

4.5 out of 5 from 201 reviews.Read 15 Oct 2026 · capterra.com

Rating on G2

4.6 out of 5 from 600 reviews, calculated from the displayed star-count distribution.Read 15 Oct 2026 · g2.com

Rating on Gartner Peer Insights

4.6 out of 5 from 1,650 ratings.Read 15 Oct 2026 · gartner.com

Rating on Google Play

2.5 out of 5 from 1.48K reviews.Read 15 Oct 2026 · play.google.com

Rating on Trustpilot

1.9 out of 5 from 13 reviews.Read 15 Oct 2026 · trustpilot.com

Rating on TrustRadius

8.1 out of 10 from 362 reviews and ratings.Read 15 Oct 2026 · trustradius.com

Security data handling

Browser Monitoring does not collect URL query strings and overwrites visitor IP addresses within 24 hours after segmentation.Read 15 Oct 2026 · docs.newrelic.com

Security transport

AJAX, JavaScript-error and session-trace data is transmitted over HTTPS to New Relic collector domains.Read 15 Oct 2026 · docs.newrelic.com

Supported browsers

The agent officially supports the previous 10 versions of Chrome, Safari, Firefox and Edge.Read 15 Oct 2026 · docs.newrelic.com

System requirement

Clients must execute JavaScript and send HTTP requests to New Relic; HTTPS is required for advanced features.Read 15 Oct 2026 · docs.newrelic.com

User journeys

Sankey diagrams show navigation paths, drop-offs and commonly followed journeys.Read 15 Oct 2026 · newrelic.com

Plans and prices

Every New Relic Browser Monitoring plan and price →

Where Specifiction places it

• Real User Monitoring#6 of 299.0