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Tech riderRev. 8 Oct 2026

OMniLeads

Ch 216.5of 38Omnichannel Contact Center Software
  1. 1Runs onAPI, Linux, self-hosted, Web
  2. 2Voice channelYes
  3. 3Digital channelsWhatsApp Business, Instagram, Meta Messenger
  4. 4Outbound dialerYes
  5. 5Interaction recordingYes
5 lines stated Written from the maker's own pages: omnileads.net
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The OMniLeads homepage

Overview

OMniLeads is ranked #21 of 38 in omnichannel contact center software on Specifiction. It runs on API, Linux, Self-hosted, Web.

OMniLeads plans and pricing

All plans
Starter per user / monthly; starting at $ XX.00 Lite features · Video calls · Premium reporting · WhatsApp Business Chat · Feature scaling · Cloud monitoring · Training · Email and chat support omnileads.net · 8 Oct 2026
Professional per user / monthly; starting at $XX.00 Starter features · Business wallboard · Predictive dialer · Outbound IVR · CX survey · WhatsApp Business Chat/Bot/Voice · Bulk messaging · CRM integration · Disaster recovery · Email, chat, and phone support omnileads.net · 8 Oct 2026
Lite per user / monthly; starting at $ XX.00 User and group management · Manual, preview, and incoming campaigns · General campaign and agent reports · White label · Upgrades* · Email support omnileads.net · 8 Oct 2026

Compared on omnichannel contact center software

Free plan
Yesomnileads.net
Voice channel
Yesomnileads.net
Digital channels
WhatsApp Business, Instagram, Meta Messengeromnileads.net
Outbound dialer
Yesomnileads.net
Interaction recording
Yesomnileads.net

Facts

Purpose
OMniLeads is open-source contact center software built around WebRTC for voice, video, and WhatsApp communications.docs.omnileads.net · 8 Oct 2026
Campaigns
It supports incoming, preview, and manual campaigns, along with campaign recycling and switching contact databases for uninterrupted dialing.docs.omnileads.net · 8 Oct 2026
Agent tools
The platform includes agent and supervisor consoles, real-time supervision, productivity reports, call recording, web forms, and answering machine detection.docs.omnileads.net · 8 Oct 2026
Integrations
OMniLeads documents integrations with WhatsApp Business, CRM/ERP systems through its RESTful API, and SIP-based PBXs.docs.omnileads.net · 8 Oct 2026
API
Its HTTPS/JSON REST API supports session or token authentication and provides endpoints including contact creation and click-to-call.docs.omnileads.net · 8 Oct 2026
Security
The documentation says communications are encrypted and describes HTTPS, sRTP, and dTLS; it recommends a reverse proxy or load balancer and a Session Border Controller for internet-facing deployments.docs.omnileads.net · 8 Oct 2026
Deployment
OMniLeads can run on premises or in the cloud and supports horizontal cluster and high-availability deployment scenarios.docs.omnileads.net · 8 Oct 2026
Intended users
The documentation describes use by organizations running their own contact centers, BPO customer-contact providers, and carriers or cloud PBX providers.docs.omnileads.net · 8 Oct 2026
Download
The documentation says the GitLab repository is available for free download, installation, modification, and use.docs.omnileads.net · 8 Oct 2026
Enterprise support
The Enterprise page lists email support for Lite, email and chat for Starter, and email, chat, and phone support for Professional.omnileads.net · 8 Oct 2026
Enterprise training
The Enterprise page describes free training and knowledge resources for administrators.omnileads.net · 8 Oct 2026

Company

Headquarters
Córdoba, Argentinaomnileads.net · 28 Sept 2026

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Where it ranks on Specifiction

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Sources