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SPECIFICTION
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OMniLeads

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Spec score 7.1 #30 of 36 in Omnichannel Contact Center Software

Spec sheet

Purpose
OMniLeads is open-source contact center software built around WebRTC for voice, video, and WhatsApp communications.Read 8 Oct 2026 · docs.omnileads.net
Intended users
The documentation describes use by organizations running their own contact centers, BPO customer-contact providers, and carriers or cloud PBX providers.Read 8 Oct 2026 · docs.omnileads.net
Deployment
OMniLeads can run on premises or in the cloud and supports horizontal cluster and high-availability deployment scenarios.Read 8 Oct 2026 · docs.omnileads.net
API
Its HTTPS/JSON REST API supports session or token authentication and provides endpoints including contact creation and click-to-call.Read 8 Oct 2026 · docs.omnileads.net
Integrations
OMniLeads documents integrations with WhatsApp Business, CRM/ERP systems through its RESTful API, and SIP-based PBXs.Read 8 Oct 2026 · docs.omnileads.net
Security
The documentation says communications are encrypted and describes HTTPS, sRTP, and dTLS; it recommends a reverse proxy or load balancer and a Session Border Controller for internet-facing deployments.Read 8 Oct 2026 · docs.omnileads.net
Headquarters
Córdoba, ArgentinaRead 28 Sep 2026 · omnileads.net
Agent tools
The platform includes agent and supervisor consoles, real-time supervision, productivity reports, call recording, web forms, and answering machine detection.Read 8 Oct 2026 · docs.omnileads.net
Campaigns
It supports incoming, preview, and manual campaigns, along with campaign recycling and switching contact databases for uninterrupted dialing.Read 8 Oct 2026 · docs.omnileads.net
Download
The documentation says the GitLab repository is available for free download, installation, modification, and use.Read 8 Oct 2026 · docs.omnileads.net
Enterprise support
The Enterprise page lists email support for Lite, email and chat for Starter, and email, chat, and phone support for Professional.Read 8 Oct 2026 · omnileads.net
Enterprise training
The Enterprise page describes free training and knowledge resources for administrators.Read 8 Oct 2026 · omnileads.net

Plans and prices

Lite Price not published per user / monthly; starting at $ XX.00 User and group management · Manual, preview, and incoming campaigns · General campaign and agent reports · White label · Upgrades* · Email support Read 8 Oct 2026 · omnileads.net
Professional Price not published per user / monthly; starting at $XX.00 Starter features · Business wallboard · Predictive dialer · Outbound IVR · CX survey · WhatsApp Business Chat/Bot/Voice · Bulk messaging · CRM integration · Disaster recovery · Email, chat, and phone support Read 8 Oct 2026 · omnileads.net
Starter Price not published per user / monthly; starting at $ XX.00 Lite features · Video calls · Premium reporting · WhatsApp Business Chat · Feature scaling · Cloud monitoring · Training · Email and chat support Read 8 Oct 2026 · omnileads.net

Every OMniLeads plan and price →

Where Specifiction places it

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