Otiggo

Otiggo is a delivery-operations platform for subcontractors and dispatch teams coordinating routes, parcels and drivers. It is strongest when planning and parcel handling need to sit in one workflow; teams should weigh its plan-dependent stop and scan caps against their daily volume.

Overview

The web platform and mobile driver app cover both dispatch and delivery work. Otiggo orders stops around a starting point, customer constraints, time windows and daily priorities, then lets drivers recalculate remaining stops from the depot, a chosen address or their current GPS position. Changes made on either web or mobile synchronize stop order, giving dispatchers and drivers a shared plan as circumstances change.

Routes can combine parcels from multiple clients while preserving each parcel’s originating carrier. That makes Otiggo a more natural fit for subcontractors managing several carriers’ work than for a team that only needs a basic single-carrier route planner.

Key features

Routing and driver workflows

Time-window planning and automatic reoptimization help dispatch teams accommodate delivery constraints and shifting priorities. Live technician tracking adds visibility for managers. Route capacity, however, depends on the selected plan: Otiggo Driver supports 15, 200 or 500 stops per route depending on plan, while the stated maximum stops figure is 100. Because those ceilings differ, teams with larger routes should confirm which limit applies before committing.

Scanning and data handling

The mobile app scans manifests, labels and documents to extract addresses and parcel information. Images are sent to Anthropic’s Claude API for processing, and Otiggo says they are deleted after processing, subject to temporary technical storage, legal obligations or a setting that requires otherwise. Scanning can reduce manual entry for teams receiving paper or image-based delivery information, but the use of an external image-processing provider and the variable scan quotas matter for operations with sensitive documents or substantial volume.

Otiggo’s privacy policy names HTTPS/TLS encryption in transit, hashed passwords, restricted access, technical logging, backups and monitoring among its security measures. Alvexa says it processes personal data under the GDPR and amended French Data Protection Act. The named providers also include Vercel for hosting and Stripe for payments.

Pricing

Otiggo uses a freemium model, offers a free plan and a free trial, and invites customers to request a demo so its team can review delivery volumes and requirements. The individual plans suit different levels of route and scanning demand:

PlanPrice and termsWhat it includesGratuitfree1 route/day, 15 stops and 5 AI scans/month. The cap makes it a small-scale trial option, not a fit for sustained high-volume work.Basique€4.99 a month; billed 39.99 EUR/yearUp to 100 stops and 30 days of history. It raises route capacity over the free plan, but the short history window may constrain teams needing longer operational records.Essentiel€9.99 a month; billed 77.99 EUR/yearIncreasing scan quotas. Consider it when the free plan’s five monthly scans are too restrictive, while checking the quota against actual document volume.Pro€19.99 a month; billed 155.99 EUR/yearIncreasing scan quotas. It is the higher-priced individual option for greater scanning needs, though the exact quota should be matched to workload.Starter€149 a month; billed 1,430 EUR/yearParcels, manifests, routes, zones and dispatch; carrier and delivery-point tracking; carrier billing; 6,000 AI scans/month; driver access included. This is the clearer fit for a dispatch operation that needs carrier administration as well as routes.Complet€219 a month; billed 2,102 EUR/yearEverything in Starter plus leave, fleet and finance modules, driver access and 6,000 AI scans/month plus packs. It targets teams that need those additional operational modules; the higher price is difficult to justify if Starter already covers the workflow.The lower-cost plans have much smaller scan allowances or describe them only as increasing quotas, while Starter and Complet specify 6,000 monthly scans, with packs added on Complet. The free plan’s one-route-per-day and 15-stop limits are particularly restrictive for regular delivery operations. Confirm the applicable route ceiling as well as scan capacity before choosing, especially since the stated plan-dependent 15, 200 or 500 stops per route differs from the 100-stop maximum figure.

Platforms

Otiggo runs on web, Android and iOS. The mobile app handles driver workflows, scanning and route recalculation, while dispatchers can work through the web platform; synchronized stop order connects changes across them.

Who it's for

Delivery subcontractors, dispatch teams, drivers and managers are the stated audience. Otiggo is most compelling for operations combining multi-carrier parcel work with route planning, scanning and dispatch. A team needing only occasional routing may find the paid operational modules unnecessary, while high-volume teams should verify stop and scan limits against their routes.

There is also an availability caveat: the terms do not guarantee uninterrupted service or a minimum service level unless a separate contract or special conditions provide one. Organizations that require a guaranteed service level should address that contractually.

Pros and cons

Pro: Route changes synchronize between web and mobile, helping dispatch and drivers work from the same stop order.

Pro: Multi-carrier routes retain each parcel’s originating carrier, a useful distinction for subcontractors serving several clients.

Pro: Scanning manifests, labels and documents can bring addresses and parcel data into the driver workflow instead of requiring all details to be entered manually.

Con: The free plan allows only one route a day, 15 stops and five monthly AI scans, so it is limited for ongoing delivery work.

Con: Stop limits vary across the stated plan capacities and maximum, making confirmation important for larger routes.

Con: Scanned images go to Anthropic’s Claude API for extraction, which may not suit teams unwilling to use an external image-processing provider.

Con: Uninterrupted availability is not guaranteed unless a separate contract or special conditions say otherwise.

Alternatives

For a broader comparison, browse Route Optimization Software. Drivant is worth comparing if a free forever plan with 100 stops, three routes and one driver, plus a desktop app, better matches a small operation. Routific is a fit to consider for teams handling up to 100 orders a month on its free plan, with all features except SMS notifications. Geo2 may suit a single user who wants up to 15 orders per route and up to 10 AI requests per day on the free plan. Routella is another option for a one-driver setup capped at 50 orders and five rounds per month on its free plan. Zeo Route Planner offers three routes per day free, while its fleet-management plan is priced per driver annually. portatour has no free plan and charges per person monthly, billed quarterly or annually in advance. Rouptimize starts with 200 scheduled order credits during the first month on its free Starter option. MaxOptra is a paid alternative with a small-fleet package for fewer than five vehicles.

Verdict

Choose Otiggo if you are a delivery subcontractor or dispatch team that needs synchronized route planning, multi-carrier parcel handling and driver-side scanning in one system. Its main advantage is connecting dispatch changes with the driver workflow; its main reasons to look elsewhere are tight or unclear capacity ceilings, scan-volume considerations and the absence of a default availability guarantee.