PetDesk Direct Booking

Spec sheet

Purpose

PetDesk Direct Booking lets pet parents book appointments 24/7 from a veterinary practice’s website or the PetDesk app.Read 9 Oct 2026 · petdesk.com

Support

PetDesk lists email support Monday through Friday from 8 a.m. to 8 p.m. ET, and phone and chat support Monday through Friday from 9 a.m. to 6 p.m. ET.Read 9 Oct 2026 · petdesk.com

Headquarters

Orlando, Florida, United StatesRead 28 Sep 2026 · petdesk.com

Founded

2013Read 28 Sep 2026 · petdesk.com

Booking controls

The booking system offers over 200 customizations, including rules for service types, provider preferences, and availability windows.Read 9 Oct 2026 · petdesk.com

Booking rules

Practices can customize service types, provider preferences, availability windows, and other booking rules, with keyword screening to flag urgent visits.Read 9 Oct 2026 · petdesk.com

Company history

PetDesk says it was founded in 2013.Read 9 Oct 2026 · petdesk.com

Customization

PetDesk says its online booking software offers over 200 detailed customizations.Read 9 Oct 2026 · petdesk.com

Data retention

PetDesk says customer data is anonymized within approximately three months after a clinic’s product license ends, except where retention is legally required or permitted.Read 9 Oct 2026 · petdesk.com

Deposits

Practices can collect deposits or full payments when clients book appointments.Read 9 Oct 2026 · petdesk.com

Google booking

PetDesk connects booking to Google Business Profiles so a “Book Online” button can appear in Google Search and Maps.Read 9 Oct 2026 · petdesk.com

Google integration

PetDesk says its Google connection lets pet owners book from a practice’s Google Business Profile through a Book Online button in Google Search and Maps.Read 9 Oct 2026 · petdesk.com

Intended customers

The product is presented for veterinary practices seeking to let clients self-schedule and reduce staff phone work.Read 9 Oct 2026 · petdesk.com

PIMS calendar sync

Appointments sync directly with a practice’s PIMS calendar, and the booking flow checks availability in real time to help avoid double bookings.Read 9 Oct 2026 · petdesk.com

PIMS integrations

PetDesk states it supports more than 25 PIMS systems, including Cornerstone, AVImark, ezyVet, Provet, DaySmart Vet, and Shepherd.Read 9 Oct 2026 · petdesk.com

PIMS sync

Booked appointments sync directly with the practice’s PIMS calendar, and the booking flow checks availability in real time to avoid double bookings.Read 9 Oct 2026 · petdesk.com

Pricing

PetDesk says pricing depends on practice size and selected products and directs prospective customers to request a demo for pricing details.Read 9 Oct 2026 · petdesk.com

Pricing and contracts

PetDesk says pricing depends on the practice’s needs and directs practices to contact sales; its FAQ says subscriptions are month-to-month and do not require long-term contracts.Read 9 Oct 2026 · petdesk.com

Privacy and security

PetDesk’s privacy policy says it safeguards personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction and refers readers to its Trust Center for further security details.Read 9 Oct 2026 · petdesk.com

Reminders

Automated email reminders and confirmations let clients confirm, reschedule, or cancel appointments.Read 9 Oct 2026 · petdesk.com

Security and privacy

PetDesk’s privacy policy says it safeguards personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction, and refers readers to its Trust Center for more security details.Read 9 Oct 2026 · petdesk.com

Target users

PetDesk describes Direct Booking as a tool for veterinary practices and their pet-parent clients.Read 9 Oct 2026 · petdesk.com

Urgent visit screening

Keyword-based screening can flag and prioritize emergencies and urgent visits.Read 9 Oct 2026 · petdesk.com

Plans and prices

Every PetDesk Direct Booking plan and price →

Where Specifiction places it

• Veterinary Appointment Scheduling Software#26 of 507.8
• Pet Care Software#12 of 227.8