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Pillar
pillarfsm.com
What it is
Pillar is field service management software for trade businesses, bringing scheduling, dispatch, estimates, invoicing, payments, and a customer portal together. It says it serves 22 trades, including plumbing, HVAC, electrical, roofing, landscaping, and cleaning. Its calendar has drag-and-drop scheduling, technician lanes, conflict warnings, and a view of unscheduled jobs. Customers can approve and sign estimates online, then turn them into jobs without entering the details again. Technicians can use a phone app for assigned jobs, checklists, photos, and signatures; it is installed through a browser rather than an app store. Pillar lists integrations with QuickBooks Online, Google Calendar, and Stripe, plus import presets for seven platforms. QuickBooks Online is supported, while Xero and Sage are marked Coming Soon. The free plan for one person includes 100 jobs, estimates, and invoices per month; adding a second person lifts those caps. The first additional person costs $39/user/mo, month to month. The service runs on Android, iOS, and the web.
Spec sheet
- Product
- Pillar is field service management software for trade businesses, combining scheduling, dispatch, estimates, invoicing, payments, and a customer portal.Read 29 Sep 2026 · pillarfsm.com
- Integrations
- Pillar lists QuickBooks Online, Google Calendar, and Stripe integrations, and offers data import presets for seven platforms: ServiceTitan, Housecall Pro, Jobber, FieldEdge, ServiceM8, Workiz, and Square.Read 29 Sep 2026 · pillarfsm.com
- Security
- Pillar describes company data isolation, role checks on each request, encrypted connections, and a 90-day audit log; it says it has no SOC 2, ISO 27001, PCI, or HIPAA certification.Read 29 Sep 2026 · pillarfsm.com
- Support
- Pillar says support messages receive an email reply within one business day, usually the same day.Read 29 Sep 2026 · pillarfsm.com
- Headquarters
- Lancaster, Pennsylvania, USARead 28 Sep 2026 · pillarfsm.com
- Founded
- 2025Read 28 Sep 2026 · pillarfsm.com
- Company
- Pillar Software Solutions LLC is a Pennsylvania company founded in 2025 and built in Lancaster, Pennsylvania.Read 29 Sep 2026 · pillarfsm.com
- Card data
- Customer card entry is handled on Stripe's hosted payment page, and Pillar says card numbers never reach its servers.Read 29 Sep 2026 · pillarfsm.com
- Data portability
- Accounts can export customers, jobs, invoices, estimates, equipment, service agreements, price books, and technicians to a spreadsheet.Read 29 Sep 2026 · pillarfsm.com
- Estimates and jobs
- Customers can approve and sign estimates online, which can then become jobs without re-entering the details.Read 29 Sep 2026 · pillarfsm.com
- Notable free limits
- A one-person account is limited to 100 jobs, 100 estimates, and 100 invoices per month; those counts reset monthly and lift with a second person.Read 29 Sep 2026 · pillarfsm.com
- QuickBooks sync limit
- QuickBooks Online is supported; Pillar says Xero and Sage are not yet available and are marked Coming Soon.Read 29 Sep 2026 · pillarfsm.com
- Scheduling
- Its calendar supports drag-and-drop scheduling, technician lanes, conflict warnings, and an unscheduled jobs panel.Read 29 Sep 2026 · pillarfsm.com
- Technician app
- Technicians can use a phone app for assigned jobs, checklists, photos, and signatures; Pillar installs from a browser rather than an app store.Read 29 Sep 2026 · pillarfsm.com
- Trades served
- Pillar says it supports 22 trades, including plumbing, HVAC, electrical, roofing, landscaping, and cleaning.Read 29 Sep 2026 · pillarfsm.com
Plans and prices
First person Free $0/mo Every feature · Unlimited customers · At least 25 GB storage · 100 jobs, estimates, and invoices per month Read 29 Sep 2026 · pillarfsm.com
Each additional person $39 a month $39/mo per person, month to month Every feature · Adds 25 GB storage per person · Monthly job, estimate, and invoice caps lift when a second person is added Read 29 Sep 2026 · pillarfsm.com
Strong points and limits
Strong points
- Free plan includes every feature.
- Scheduling includes technician lanes and conflict warnings.
- Customers can sign estimates online.
- Exports several record types to a spreadsheet.
- Support replies by email within one business day.
Limits
- One-person plan caps jobs, estimates, and invoices at 100 monthly.
- Xero and Sage are not yet available.
- Technician app installs through a browser, not an app store.
Who it suits
Pillar suits trade businesses that need scheduling, estimates, invoicing, and field technician tools in one service. Its free plan is for one person, while adding a second person removes the monthly job, estimate, and invoice caps.
Verdict
Pillar combines core field-service workflows with a customer portal and phone-based technician tools. Check the one-person monthly caps and confirm that its integrations meet your accounting needs.
Where Specifiction places it
- Garage Door Software#15 of 258.1
