Resolve Enterprise

Spec sheet

What it does

Resolve Enterprise manages business processes ranging from incidents and complaints to complex cases and investigations.Read 2 Oct 2026 · resolvesoftwaregroup.com

Integrations

The integration framework exchanges information with internal and external applications, refreshes lookup data, and runs batch updates.Read 2 Oct 2026 · resolvesoftwaregroup.com

Support

Licensed customers receive support desk service, with optional onsite, dedicated, and extended-hours support offerings.Read 2 Oct 2026 · resolvesoftwaregroup.com

Headquarters

Box Hill, Victoria, AustraliaRead 28 Sep 2026 · resolvesoftwaregroup.com

Case lifecycle

It supports case handling from logging and task allocation through deadlines, correspondence, documents, resolution, reporting, and analysis.Read 2 Oct 2026 · resolvesoftwaregroup.com

Company headquarters

Resolve Software Group lists its head office at 18–20 Prospect Street, Box Hill, Victoria 3128, Australia.Read 2 Oct 2026 · resolvesoftwaregroup.com

Company ownership

Resolve Software Group says it is a subsidiary of Jonas Software.Read 2 Oct 2026 · resolvesoftwaregroup.com

Documents and templates

Documents are stored centrally against cases, and users can check them in or out, lock them, and use Microsoft Word mail merge templates.Read 2 Oct 2026 · resolvesoftwaregroup.com

Hosting

The vendor offers infrastructure on premises, in a customer data centre, or through its managed hosting service, which it describes as including Australian data sovereignty.Read 2 Oct 2026 · resolvesoftwaregroup.com

Intended customers

The vendor describes its solutions as serving government, regulated industries, and private enterprises.Read 2 Oct 2026 · resolvesoftwaregroup.com

Reporting

Reports can show case volumes, turnaround times, and average cost per case, and can be scheduled and distributed.Read 2 Oct 2026 · resolvesoftwaregroup.com

Security and audit

Administrators can define broad or targeted access rules, and user actions are date and time stamped in an audit trail.Read 2 Oct 2026 · resolvesoftwaregroup.com

Web client

The Web Client runs in a browser and includes global search across cases, people, and document content, with predictive search and inline previews.Read 2 Oct 2026 · resolvesoftwaregroup.com

Workflow automation

Rules-based workflows define steps and responsibilities, with ad hoc tasks available for deviations from standard workflows.Read 2 Oct 2026 · resolvesoftwaregroup.com

Plans and prices

Every Resolve Enterprise plan and price →

Where Specifiction places it

• Complaint Management Software#21 of 266.8