SchedulingHero

Spec sheet

What it does

SchedulingHero provides 24/7 online appointment booking for veterinary clinics.Read 15 Oct 2026 · thevethero.com

Purpose

SchedulingHero lets veterinary practices offer clients online appointment booking 24/7.Read 5 Oct 2026 · thevethero.com

Audience

The product is described as built specifically for veterinary practices.Read 5 Oct 2026 · thevethero.com

Integrations

SchedulingHero’s product page identifies integration with PIMS systems but does not name specific PIMS products.Read 15 Oct 2026 · thevethero.com

Security

Vet Hero says it has implemented reasonable precautions to protect collected information, while noting that no data security measures can guarantee security.Read 5 Oct 2026 · thevethero.com

Privacy

Vet Hero's privacy policy says it does not sell user data without consent.Read 5 Oct 2026 · thevethero.com

Support

Support requests may be submitted by phone, client portal or email, with an intended first response within one business day.Read 15 Oct 2026 · thevethero.com

License

Customers receive a limited, non-exclusive, non-transferable right to use the platform during the subscription term.Read 15 Oct 2026 · thevethero.com

Founded

LinkedIn and a Softchoice case study state that Vet Hero was founded in 2018.Read 15 Oct 2026 · linkedin.com

API and SDKs

The public product, pricing and terms pages describe PIMS connectivity but provide no public API or SDK documentation.Read 15 Oct 2026 · thevethero.com

Apple app capabilities

The Vet Hero app listing describes telemedicine access, PIMS integration, text reminders, electronic forms, calendar links and payment plans.Read 15 Oct 2026 · apps.apple.com

Apple app compatibility

The Vet Hero app requires iOS 13 or later and supports iPhone, iPad, iPod touch and Apple Vision.Read 15 Oct 2026 · apps.apple.com

Appointment approval

Staff can accept or deny booking requests before they are written into the PIMS.Read 15 Oct 2026 · thevethero.com

Automated reminders

The platform supports appointment, service and birthday reminders through text, email and automated phone calls.Read 15 Oct 2026 · thevethero.com

Availability

The page invites users to try SchedulingHero free or get a demo, but does not specify a trial duration.Read 5 Oct 2026 · thevethero.com

Booking controls

Clinics can choose which appointment types clients may book through the website or client app.Read 15 Oct 2026 · thevethero.com

Booking rules

Clinics can select which appointment types clients may book online from the clinic website or client app.Read 5 Oct 2026 · thevethero.com

Company headquarters

LinkedIn lists Seattle, Washington as Vet Hero’s headquarters.Read 15 Oct 2026 · linkedin.com

Company legal name

The terms identify the supplier as Pulse PRM, LLC doing business as Vet Hero.Read 15 Oct 2026 · thevethero.com

Company profile

LinkedIn lists Vet Hero as a privately held software-development company with 11–50 employees.Read 15 Oct 2026 · linkedin.com

Data processors

Listed service providers include Stripe, Chargebee, Healthpay24, Twilio, Google, Amazon, Formstack, HubSpot, Zendesk and others.Read 15 Oct 2026 · thevethero.com

Data selling

The privacy policy says Vet Hero does not sell identifiable personal data without consent.Read 15 Oct 2026 · thevethero.com

Documentation

The terms define Documentation as printed, electronic or online user instructions and help files supplied by Vet Hero.Read 15 Oct 2026 · thevethero.com

HIPAA handling

For U.S. services involving protected health information, Vet Hero says it may act as a HIPAA business associate and will enter a business-associate agreement when required.Read 15 Oct 2026 · thevethero.com

Hosting model

The terms describe Vet Hero as a hosted software platform, with downloadable software only where an order form provides it.Read 15 Oct 2026 · thevethero.com

Independent app ranking

AppsHunter ranked Vet Hero first among its August 2026 telemedicine-vet apps with a 4.2 rating from five App Store ratings.Read 15 Oct 2026 · appshunter.io

Independent company description

Softchoice describes Vet Hero as a U.S. veterinary CRM provider that needed infrastructure capable of scaling from zero to 5,000 customers in 18 months.Read 15 Oct 2026 · assets.contentstack.io

Integration limits

The SchedulingHero page identifies PIMS integration but does not name specific PIMS products.Read 5 Oct 2026 · thevethero.com

Limit: availability

The service commitment is commercially reasonable efforts for minimal downtime, excluding planned downtime, maintenance and force majeure.Read 15 Oct 2026 · thevethero.com

Limit: payment terms

The terms state that fees are generally non-cancelable and non-refundable, and Vet Hero may raise subscription fees by 5% annually.Read 15 Oct 2026 · thevethero.com

Limit: third-party offerings

Vet Hero says it does not warrant or support third-party offerings and may discontinue related features if a provider stops interoperating.Read 15 Oct 2026 · thevethero.com

Notable news: Rx partnership

On April 22, 2025, Vet Hero announced a VetHub Rx partnership and acquisition of VetShipRx for prescription, refill and delivery workflows.Read 15 Oct 2026 · thevethero.com

Online reviews

Vet Hero can request Google and Facebook reviews, send review links by text or email, monitor ratings and respond from its dashboard.Read 15 Oct 2026 · thevethero.com

Open-source status

The customer license is proprietary; the terms prohibit reverse engineering, redistribution and introducing open-source software into the platform.Read 15 Oct 2026 · thevethero.com

Paperless forms

Vet Hero offers customizable drag-and-drop forms that can write data back to a PIMS and accept PDF uploads.Read 15 Oct 2026 · thevethero.com

PIMS integration

Vet Hero describes a custom Vet Hero Syncer that synchronizes client interactions, forms and appointments with PIMS systems in real time.Read 15 Oct 2026 · thevethero.com

PIMS schedule

SchedulingHero reads the practice management information system (PIMS) schedule in real time.Read 5 Oct 2026 · thevethero.com

PIMS write-back

Approved appointments are written back to the practice-management system and clients receive automatic confirmation.Read 15 Oct 2026 · thevethero.com

PIMS writeback

SchedulingHero writes appointments back to the PIMS and can be configured with clinic preferences and settings.Read 5 Oct 2026 · thevethero.com

Praise: cloud scalability

Softchoice reports that its DevOps assessment and implementation prepared Vet Hero’s cloud infrastructure for rapid customer growth and improved disaster-recovery positioning.Read 15 Oct 2026 · assets.contentstack.io

Price structure

SchedulingHero is bundled inside HeroWorkflow rather than given a standalone published price.Read 15 Oct 2026 · thevethero.com

Pricing guarantee

Vet Hero advertises a 110% money-back guarantee for its packages.Read 15 Oct 2026 · thevethero.com

Pricing scope

SchedulingHero is listed as included in the $449 per month HeroWorkflow package; the page does not give it a separate price.Read 5 Oct 2026 · thevethero.com

Rating on Apple App Store

4.2 out of 5 from 5 ratings for the Vet Hero iPhone/iPad app.Read 15 Oct 2026 · apps.apple.com

Real-time availability

The service reads the clinic’s PIMS schedule in real time.Read 15 Oct 2026 · thevethero.com

Security statement

Vet Hero says it uses reasonable precautions against loss, misuse and unauthorized access but does not guarantee security.Read 15 Oct 2026 · thevethero.com

Setup

Vet Hero says SchedulingHero plugs into a PIMS and lets clinics configure their own preferences and settings.Read 15 Oct 2026 · thevethero.com

Tele-veterinary care

The broader Vet Hero platform supports virtual consultations intended to provide remote veterinary care.Read 15 Oct 2026 · thevethero.com

Plans and prices

Every SchedulingHero plan and price →

Where Specifiction places it

• Veterinary Appointment Scheduling Software#11 of 508.6