SupportX

Spec sheet

Product

SupportX provides AI voice and chat agents for customer support.Read 7 Oct 2026 · supportx.codevally.com

Trial

The contact page invites visitors to start a free trial, but does not state its duration.Read 7 Oct 2026 · supportx.codevally.com

Integrations

The technology page lists Salesforce, HubSpot, Zendesk, Intercom, Freshdesk, Help Scout, Shopify, WooCommerce, Magento, BigCommerce, Stripe, and PayPal.Read 7 Oct 2026 · supportx.codevally.com

Compliance

The technology page claims SOC 2 Type II certification and GDPR, HIPAA, and PCI DSS Level 1 compliance.Read 7 Oct 2026 · supportx.codevally.com

Headquarters

Ahmedabad, IndiaRead 28 Sep 2026 · supportx.codevally.com

Availability

The site says its agents offer 24/7 availability and can handle unlimited conversations simultaneously.Read 7 Oct 2026 · supportx.codevally.com

Chat assistant

The smart chat assistant provides support powered by advanced language models.Read 7 Oct 2026 · supportx.codevally.com

Company location

The contact page gives an address in Ahmedabad, India: 720 Ship Epitome, Sindhubhavan Road, Ahmedabad 380059.Read 7 Oct 2026 · supportx.codevally.com

Contact and sales

The homepage offers booking a demo and contacting sales.Read 7 Oct 2026 · supportx.codevally.com

Custom integrations

The site says its API can connect SupportX with custom systems.Read 7 Oct 2026 · supportx.codevally.com

Encryption

The site lists AES-256 encryption at rest, TLS 1.3 in transit, end-to-end encryption, and key rotation policies.Read 7 Oct 2026 · supportx.codevally.com

Grounded answers

Its RAG technology retrieves information from customer data to produce context-aware responses.Read 7 Oct 2026 · supportx.codevally.com

Industries

The site presents SupportX for e-commerce, SaaS, fintech, healthcare, and real estate businesses.Read 7 Oct 2026 · supportx.codevally.com

Infrastructure

The site lists a 99.99% uptime SLA, multi-region deployment, automated backups, and disaster recovery.Read 7 Oct 2026 · supportx.codevally.com

Knowledge grounding

The maker says its retrieval-augmented generation technology grounds responses in customer data and supports real-time retrieval and automatic knowledge base updates.Read 7 Oct 2026 · supportx.codevally.com

Language models

The technology page says SupportX uses GPT-5 and custom fine-tuned models for industry-specific understanding.Read 7 Oct 2026 · supportx.codevally.com

Support channels

The contact page offers live chat, a help center, and a community forum, and says message replies come within 24 hours.Read 7 Oct 2026 · supportx.codevally.com

Voice agent

The AI voice agent is described as having natural voice conversations with human-like understanding and empathy.Read 7 Oct 2026 · supportx.codevally.com

Voice and chat

Its features include natural voice conversations and a chat assistant powered by language models.Read 7 Oct 2026 · supportx.codevally.com

Where Specifiction places it

• Customer Service Voicebots#28 of 306.9