TeamViewer DEX
teamviewer.com
Spec sheet
- Purpose
- TeamViewer DEX is a proactive IT platform for monitoring digital employee experience and solving IT problems before they affect users.Read 2 Oct 2026 · teamviewer.com
- Integrations
- The product pages identify integrations for Microsoft Intune, ServiceNow, Salesforce, Splunk, and BigPanda.Read 2 Oct 2026 · teamviewer.com
- Support
- TeamViewer directs DEX customers to its support portal for DEX product support information.Read 2 Oct 2026 · teamviewer.com
- Headquarters
- Göppingen, GermanyRead 28 Sep 2026 · teamviewer.com
- Founded
- 2005Read 28 Sep 2026 · teamviewer.com
- AI data protection
- TeamViewer says customer data processed by its DEX AI features is not used to train TeamViewer AI models and that AI data is encrypted in transit and at rest.Read 2 Oct 2026 · teamviewer.com
- Automation
- Endpoint Automation uses policies and rules to verify or enforce device states and provides device state reports and real-time visibility.Read 2 Oct 2026 · teamviewer.com
- Experience analytics
- Experience Analytics displays endpoint performance, responsiveness, and stability metrics, with device history and real-time diagnostic insights.Read 2 Oct 2026 · teamviewer.com
- Intelligence
- Intelligent Insights combines predictive, causal, and generative AI to analyze trends and identify root causes.Read 2 Oct 2026 · teamviewer.com
- Microsoft 365 monitoring
- The Exoprise-powered monitoring provides visibility into Microsoft 365 performance and outages, with alerts, network path analysis, usage and license insights, and security event correlation.Read 2 Oct 2026 · teamviewer.com
- Salesforce integration
- The Salesforce Agentforce IT Service integration provides real-time endpoint visibility, automated remediation, ticket workflows, AI-generated summaries, and escalation to remote access within Salesforce.Read 2 Oct 2026 · teamviewer.com
- Security and compliance
- TeamViewer says it is certified to ISO/IEC 27001 and audited for SOC 2 and SOC 3 compliance.Read 2 Oct 2026 · teamviewer.com
- Troubleshooting
- Endpoint Troubleshooting helps identify and resolve issues, including responding to security incidents and resolving problems across endpoints.Read 2 Oct 2026 · teamviewer.com
- Who it is for
- TeamViewer describes DEX as helping IT teams keep workforces productive across endpoints through proactive monitoring and automated remediation.Read 2 Oct 2026 · teamviewer.com
Plans and prices
Enterprise Priced on request Includes Standard features · Business Impact · Instruction Scheduling · Hub automations library · Patch Insights · Local Apps AXM Read 2 Oct 2026 · teamviewer.com
Enterprise Plus Priced on request Includes Enterprise features · Network connectivity and unified communications · Software Reclaim · Force deploy patches · Local and Web Apps AXM Read 2 Oct 2026 · teamviewer.com
Standard Priced on request Intelligent Insights · Endpoint Troubleshooting Quick Start DEX Pack · Endpoint Automation Single Use-Case · M365 monitoring dashboard and crowd data Read 2 Oct 2026 · teamviewer.com
Where Specifiction places it
- Digital Employee Experience (DEX) Management Software#12 of 206.9
- Digital Experience Monitoring Software#21 of 267.1
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