Temenos Journey Analytics

Spec sheet

Purpose

Journey Analytics is a behavioral analytics module for tracking the performance of supported applications on the Temenos Journey Manager platform.Read 7 Oct 2026 · journey.temenos.com

Intended users

The documented Journey Analytics persona monitors application KPIs and uses analytics to identify optimization opportunities and assess improvements.Read 7 Oct 2026 · journey.temenos.com

Security

The documentation states that traffic uses TLS, stored event data is encrypted at rest with AES-256, and access uses Journey Manager authentication and authorization.Read 7 Oct 2026 · journey.temenos.com

Privacy

The product documentation says Journey Analytics does not store user input or personally identifiable information; it stores transaction status and behavioral events.Read 7 Oct 2026 · journey.temenos.com

Headquarters

Geneva, SwitzerlandRead 28 Sep 2026 · journey.temenos.com

Founded

1993Read 28 Sep 2026 · journey.temenos.com

Company

Temenos states it was founded in 1993 and is headquartered in Geneva, Switzerland.Read 7 Oct 2026 · temenos.com

Access and support

Users need a Journey Analytics role and space assigned to their Journey Manager account to access the service.Read 7 Oct 2026 · journey.temenos.com

Access requirements

Users need a Journey Manager account with the Journey Analytics role and space to access the product.Read 7 Oct 2026 · journey.temenos.com

Analytics views

Its views include dashboards, timelines, dropoff and field analysis, user journeys, collaboration jobs, CSV exports, and custom reports.Read 7 Oct 2026 · journey.temenos.com

Behavior insights

It helps teams understand form engagement, completion effort, and where users abandon applications.Read 7 Oct 2026 · journey.temenos.com

Features

Features include field-level abandonment analysis, segmentation, custom milestones, benchmarks, and CSV report exports.Read 7 Oct 2026 · journey.temenos.com

Filters and segmentation

Users can filter analytics by attributes such as device type and browser, and analyze user segments sent through Segment APIs.Read 7 Oct 2026 · journey.temenos.com

Historical data limit

The 24.10 feature notes state that historical analysis is limited to the previous four calendar years.Read 7 Oct 2026 · journey.temenos.com

Hosting

Journey Analytics is a fully managed service hosted on Google Cloud Platform.Read 7 Oct 2026 · journey.temenos.com

Integration

Journey Analytics collects transaction status events from Journey Manager and interaction events from the browser where an application is rendered.Read 7 Oct 2026 · journey.temenos.com

Provisioning

Setup requires a provisioning request through the customer’s Account Manager, and the cloud-hosting team creates a dedicated Google Cloud project for each customer.Read 7 Oct 2026 · journey.temenos.com

Retention limit

Although behavioral data is warehoused indefinitely, users can access data from only the past four years.Read 7 Oct 2026 · journey.temenos.com

Setup requirement

Journey Analytics must be enabled for supported applications in Journey Manager to collect analytics data.Read 7 Oct 2026 · journey.temenos.com

Supported applications

Journey Analytics must be enabled for supported applications in Journey Manager to collect data.Read 7 Oct 2026 · journey.temenos.com

Supported journeys

Supported journey types include Maestro applications, Open UX applications, and legacy Composer applications hosted by Journey Manager, plus Retail Onboarding with Quantum Fabric.Read 7 Oct 2026 · journey.temenos.com

Tenant isolation

Each customer's data is stored in a separate GCP project, with a dedicated BigQuery dataset for each provisioned instance.Read 7 Oct 2026 · journey.temenos.com

Where Specifiction places it

• Customer Journey Analytics Software#31 of 346.9