TenantWise

Spec sheet

Purpose

TenantWise is a SaaS portal that gives housing providers’ tenants web and mobile access to manage their housing accounts.Read 4 Oct 2026 · tenantwise.co.uk

Audience

TenantWise describes its portal as being for social housing providers and their tenants.Read 4 Oct 2026 · tenantwise.co.uk

Integrations

The site names Adobe Sign, Microsoft Entra ID, SharePoint and housing management systems as integrations; it says new integrations can be built for customers.Read 4 Oct 2026 · tenantwise.co.uk

Security

The FAQ says TenantWise is built on AWS and uses encryption for sensitive data and regular security audits; administrators can use Microsoft Entra ID single sign-on.Read 4 Oct 2026 · tenantwise.co.uk

Support

The Cottsway case study reports responsive support, timely solutions and ongoing maintenance and development.Read 4 Oct 2026 · tenantwise.co.uk

Maker

TenantWise’s EULA identifies CodeByTwo Limited as the company governing use of the software.Read 4 Oct 2026 · tenantwise.co.uk

Account self-service

Tenants can view transactions, balances and payment history, update contact details, and raise requests.Read 3 Oct 2026 · tenantwise.co.uk

Administration

The admin dashboard provides signup and registration statistics, engagement reporting and configurable repairs.Read 4 Oct 2026 · tenantwise.co.uk

Administrator access

Microsoft Entra ID single sign-on is available for administrators.Read 3 Oct 2026 · tenantwise.co.uk

Civica Cx

TenantWise documentation describes an integration with the Civica Cx API that requires a Civica Cx user with API permissions.Read 4 Oct 2026 · docs.tenantwise.co.uk

Commercial access

The site invites housing providers to book a demo or contact the company to get started; it does not state a product price on the pages reviewed.Read 4 Oct 2026 · tenantwise.co.uk

Custom integrations

TenantWise says it can build a new integration if a customer requires one.Read 3 Oct 2026 · tenantwise.co.uk

Getting started

The site directs prospective customers to get in touch or book a demo.Read 3 Oct 2026 · tenantwise.co.uk

Hosting

TenantWise describes itself as a fully managed and hosted tenant portal that integrates with a housing management solution.Read 4 Oct 2026 · tenantwise.co.uk

Intended customers

The site describes TenantWise as a portal for housing providers and social housing providers.Read 3 Oct 2026 · tenantwise.co.uk

Payments

Tenants can pay rent, service charges and other housing fees through the app and set up monthly direct debits.Read 4 Oct 2026 · tenantwise.co.uk

Repairs

Tenants can submit repair requests through the app.Read 3 Oct 2026 · tenantwise.co.uk

Task flows

Housing providers can create reusable, customisable task flows for processes such as onboarding, document collection and payments.Read 4 Oct 2026 · tenantwise.co.uk

Tenant self-service

Tenants can view transactions, balances and payment history, update contact details, raise requests and report repairs.Read 4 Oct 2026 · tenantwise.co.uk

Where Specifiction places it

• Tenant Portal Software#19 of 246.9