True Compliance

Spec sheet

What it does

True Compliance is a cloud platform for recording, processing, storing, managing, analysing and reporting building-compliance data for housing providers.Read 15 Oct 2026 · truecompliance.co.uk

Purpose

True Compliance centralises building compliance management for housing providers, including safety checks, reporting and compliance data.Read 30 Sep 2026 · truecompliance.co.uk

Integrations

The partner ecosystem describes integrations with OptusApp tenant features and M3 Vision asset management, alongside other named technology partners.Read 15 Oct 2026 · truecompliance.co.uk

Security

The maker describes UK-hosted infrastructure, encrypted data, strict access controls, continuous monitoring and audited processes.Read 30 Sep 2026 · truecompliance.co.uk

Support

Support is provided through email or tickets with a stated 24-hour response target, plus weekday UK web chat from 9am to 5pm.Read 15 Oct 2026 · applytosupply.digitalmarketplace.service.gov.uk

Headquarters

London, United KingdomRead 23 Sep 2026 · truecompliance.co.uk

Company

The privacy policy identifies the company as True Compliance Limited, at 1 Mark Square, London EC2A 4EG.Read 30 Sep 2026 · truecompliance.co.uk

Access control

Separate access levels are available for administrators, ordinary users and third-party providers.Read 15 Oct 2026 · assets.applytosupply.digitalmarketplace.service.gov.uk

API authentication

API accounts are provisioned by support request and clients obtain access tokens through the authorization endpoint.Read 15 Oct 2026 · applytosupply.digitalmarketplace.service.gov.uk

API documentation and sandbox

The service listing says API documentation and a test environment are available.Read 15 Oct 2026 · applytosupply.digitalmarketplace.service.gov.uk

Automated extraction

The system extracts compliance information from certificates and records to reduce manual data entry.Read 15 Oct 2026 · applytosupply.digitalmarketplace.service.gov.uk

Availability

The stated uptime targets are 99.9% for the live system, 99.5% for exports and interfaces, and 99% for the test system.Read 15 Oct 2026 · applytosupply.digitalmarketplace.service.gov.uk

Company facts

LinkedIn lists True Compliance as privately held, founded in 2016, headquartered in London and employing 11–50 people.Read 15 Oct 2026 · uk.linkedin.com

Company legal name

The privacy policy identifies the maker as True Compliance Limited at 1 Mark Square, London EC2A 4EG.Read 15 Oct 2026 · truecompliance.co.uk

Compliance areas

The platform lists gas safety, fire safety, insurance inspections, water quality, electrical safety, asbestos, damp and mould, and other compliance.Read 30 Sep 2026 · truecompliance.co.uk

Compliance streams

The platform covers gas, fire, insurance inspections, water quality, electrical safety, asbestos, damp and mould, and other compliance areas.Read 15 Oct 2026 · truecompliance.co.uk

Contractor portal

The platform provides bespoke contractor accounts for managing contractors’ compliance streams.Read 15 Oct 2026 · truecompliance.co.uk

Customisation

Widgets, rules, property views, reports, processes, automatic allocation and workflow triggers can be customised.Read 15 Oct 2026 · applytosupply.digitalmarketplace.service.gov.uk

Customization

The maker says organisations can customise the platform with bespoke widgets, reports, APIs and integrations.Read 30 Sep 2026 · truecompliance.co.uk

Damp and mould

The damp and mould module supports case tracking, responsibility and priority assignment, evidence capture, SLA tracking and portfolio dashboards.Read 30 Sep 2026 · truecompliance.co.uk

Dashboards

Customisable real-time dashboards show compliance metrics and assurance information.Read 15 Oct 2026 · assets.applytosupply.digitalmarketplace.service.gov.uk

Data export

Customers can download data on demand from the reports centre in CSV format and control retention and deletion.Read 15 Oct 2026 · applytosupply.digitalmarketplace.service.gov.uk

Encryption

The service listing specifies TLS 1.2 or later for data in transit and encryption of physical media for data at rest.Read 15 Oct 2026 · applytosupply.digitalmarketplace.service.gov.uk

Fire safety

It reads fire risk assessments and creates, prioritises and assigns actions automatically, with a time-stamped audit trail.Read 30 Sep 2026 · truecompliance.co.uk

Gas safety

It tracks gas certificates, assets and remedial work in real time and automatically audits Landlord Gas Safety Records against checks.Read 30 Sep 2026 · truecompliance.co.uk

Independent company description

The UK Government Digital Marketplace describes True Compliance as a comprehensive social-housing compliance solution covering the Big Six and additional inspections.Read 15 Oct 2026 · applytosupply.digitalmarketplace.service.gov.uk

Independent implementation evidence

Trail Group reports using True Compliance and TC Go for digital inspections, statutory certificates, photographs, remedial actions and real-time submission for Sage Homes.Read 15 Oct 2026 · trailgroup.co.uk

Industry criticism

A Public Sector Focus article reports that earlier compliance systems frustrated users through fragmented information, difficult access and very high prices for requested improvements.Read 15 Oct 2026 · publicsectorfocus.com

iOS availability

TC Go is distributed for iPhone and iPad and requires iOS or iPadOS 13 or later.Read 15 Oct 2026 · apps.apple.com

Licence model

The G-Cloud listing describes the product as a paid annual licence priced according to portfolio size and requirements.Read 15 Oct 2026 · applytosupply.digitalmarketplace.service.gov.uk

Limit: API provisioning

Customers cannot create API accounts themselves; support staff must provision them.Read 15 Oct 2026 · applytosupply.digitalmarketplace.service.gov.uk

Limit: phone support

The government service listing states that phone support is not provided.Read 15 Oct 2026 · applytosupply.digitalmarketplace.service.gov.uk

Mobile access

The maker describes the platform as adapting to users’ devices for access to data in the office, on-site or while travelling.Read 30 Sep 2026 · truecompliance.co.uk

Mobile capability

The browser service is designed for mobile devices and is described as having the same functionality on mobile and desktop.Read 15 Oct 2026 · applytosupply.digitalmarketplace.service.gov.uk

Notable news

LinkedIn reported in 2026 that True Compliance promoted Megan Hodgson to chief operating officer, Victoria Broszek to product manager for TC Go and Katherine Cheesman to head of TC Plus.Read 15 Oct 2026 · uk.linkedin.com

PDF reading

The service uses PDF-reading technology to extract certificate data.Read 15 Oct 2026 · assets.applytosupply.digitalmarketplace.service.gov.uk

Praise: professionalism

Trustburn reviewers repeatedly praise the company’s professionalism and expertise.Read 15 Oct 2026 · trustburn.com

Praise: responsiveness

Trustburn reviewers repeatedly describe the service as responsive, reliable and efficient.Read 15 Oct 2026 · trustburn.com

Pricing basis

Pricing is presented as fixed by portfolio size, with final scope and pricing confirmed after a discovery call.Read 30 Sep 2026 · truecompliance.co.uk

Public API

The public REST API can queue certificates, retrieve certificates, search certificate data and download PDFs.Read 15 Oct 2026 · applytosupply.digitalmarketplace.service.gov.uk

Rating on Apple App Store

No rating displayed because the app has not received enough ratings or reviews; the required count is not stated.Read 15 Oct 2026 · apps.apple.com

Rating on Trustburn

4.1 out of 5 from 12 reviewsRead 15 Oct 2026 · trustburn.com

Security hosting

The supplier states that data is stored and processed in the United Kingdom and that its secure server is STAR Level 1 rated.Read 15 Oct 2026 · assets.applytosupply.digitalmarketplace.service.gov.uk

Security testing

The G-Cloud listing says external penetration tests occur at least every six months and external scans run weekly.Read 15 Oct 2026 · applytosupply.digitalmarketplace.service.gov.uk

Self-hosting

The service is delivered as a private-cloud deployment and has no installable application, rather than being offered as customer-hosted software.Read 15 Oct 2026 · applytosupply.digitalmarketplace.service.gov.uk

Support and updates

The gas safety page says the cloud-based system receives updates and ongoing support to help keep it current with regulations.Read 30 Sep 2026 · truecompliance.co.uk

System requirements

Supported browsers listed are Edge or Internet Explorer 11, Chrome, Firefox, Safari and Opera.Read 15 Oct 2026 · applytosupply.digitalmarketplace.service.gov.uk

Target users

The maker says the platform was purpose-built for social housing and describes housing providers as its intended users.Read 30 Sep 2026 · truecompliance.co.uk

TC Go app

TC Go lets field users create onsite certificates with templates, customisation and rule-based validation before submission.Read 15 Oct 2026 · assets.applytosupply.digitalmarketplace.service.gov.uk

Workflow management

Users can allocate and track remedial actions through workflow tools.Read 15 Oct 2026 · assets.applytosupply.digitalmarketplace.service.gov.uk

Plans and prices

Every True Compliance plan and price →

Where Specifiction places it

• Property Management Compliance Software#5 of 258.1