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SPECIFICTION
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Upper

upperinc.com

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Spec score 7.5 #26 of 30 in Route Optimization Software

Spec sheet

What it does
Upper plans and runs multi-stop routes by assigning and sequencing stops across drivers, vehicles, or crews, then connecting routes to dispatch, field progress, customer updates, and proof of completion.Read 7 Oct 2026 · upperinc.com
Intended users
Upper describes Upper Crew as a route operations suite for teams with multiple vehicles or crews, and Upper Solo as a planner for one person planning and driving their own day.Read 7 Oct 2026 · upperinc.com
Integrations
The integrations page lists Shopify, WooCommerce, Monday.com, and GrazeCart, among other services, and the product page also describes spreadsheet and API options.Read 7 Oct 2026 · upperinc.com
Support
The pricing page lists email support on Starter, priority support on Professional, live chat on Optimize, and a dedicated success manager on Enterprise.Read 7 Oct 2026 · upperinc.com
Add-ons
Paid add-ons include customer SMS starting at $0.01 per text, customer live tracking at $20 per driver, capacity optimization at $25 per driver, and barcode scanning at $50 per company.Read 7 Oct 2026 · upperinc.com
Dispatch and tracking
Dispatchers can send routes to the driver app, track completed stops and remaining work in real time, and make changes after dispatch.Read 7 Oct 2026 · upperinc.com
Plan limits
The pricing comparison lists different per-route stop caps, driver profile counts, address book capacities, and route history periods by plan.Read 7 Oct 2026 · upperinc.com
Proof of delivery
Drivers can capture photos, signatures, and notes at a stop, with status, time, and location attached to the completion record.Read 7 Oct 2026 · upperinc.com
Routing inputs
Route optimization can use locations, service duration, vehicle capacity, priorities, driver availability, and preferred time windows.Read 7 Oct 2026 · upperinc.com
Security and privacy
Upper’s privacy policy says it collects account details such as name and email, device and operating system information, and data made available when a user connects a third-party service.Read 7 Oct 2026 · upperinc.com
Spreadsheet import
Upper accepts Excel or CSV uploads and says it validates addresses, detects duplicates, and organizes stops.Read 7 Oct 2026 · upperinc.com
Trial terms
Upper offers a 7-day free trial without requiring credit card details; it includes Professional plan features except customer SMS notifications.Read 7 Oct 2026 · upperinc.com
Trial user limit
The pricing FAQ says up to 5 users can be added at no charge during the trial.Read 7 Oct 2026 · upperinc.com

Plans and prices

Starter $40 a month per user/mo 250 stops per route · Unlimited monthly routes · 10 driver profiles · 1,000 address book entries · 6 months route history Read 7 Oct 2026 · upperinc.com
Professional $48 a month per user/mo 500 stops per route · Unlimited monthly routes · 15 driver profiles · 2,500 address book entries · 1 year route history Read 7 Oct 2026 · upperinc.com
Optimize $71 a month per user/mo 1,500 stops per route · Unlimited monthly routes · 30 driver profiles · 10,000 address book entries · 2 years route history Read 7 Oct 2026 · upperinc.com
Enterprise Priced on request Let’s Talk 3,000+ stops per route · API & webhooks · Custom integrations · Dedicated success manager · Custom onboarding · SLAs Read 7 Oct 2026 · upperinc.com

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