ZaloPay

Spec sheet

What it does

ZaloPay provides an e-wallet and payment services, including transfers, bill payments, online shopping, and entertainment payments.Read 11 Oct 2026 · zalopay.vn

Product

ZaloPay is a payment app for transferring money and paying for services, including within Zalo chat.Read 11 Oct 2026 · zalopay.vn

Free plan

YesRead 22 Sep 2026 · zalopay.vn

Security

ZaloPay says it holds PCI DSS and ISO 27001 information-security certifications.Read 11 Oct 2026 · zalopay.vn

Privacy

ZION’s privacy policy says it processes personal data to provide services and identifies payment, account, transaction, and location information as sensitive data for licensed payment-intermediary services.Read 11 Oct 2026 · zalopay.vn

Support

Customer support is listed at 1900 545 436 and [email protected]; the site says the hotline costs 1,000 VND per minute.Read 11 Oct 2026 · zalopay.vn

Headquarters

Ho Chi Minh City, VietnamRead 28 Sep 2026 · zalopay.vn

Availability

ZaloPay names iOS and Android as its app download platforms and also identifies a Zalo mini app.Read 11 Oct 2026 · zalopay.vn

Bank links

The site lists support for linking multiple banks to one ZaloPay account, including Vietcombank, BIDV, Sacombank, and others.Read 11 Oct 2026 · zalopay.vn

Business support

The site lists [email protected] for business registration inquiries and says merchant fees are set by agreement with ZION.Read 11 Oct 2026 · zalopay.vn

Company and licensing

ZaloPay is a product of ZION Joint Stock Company, which the site lists as licensed by the State Bank of Vietnam to provide payment gateway, collection and disbursement support, and e-wallet services.Read 11 Oct 2026 · zalopay.vn

Customer support

The site lists support at 1900 545 436 and [email protected], and a security-report address at [email protected].Read 11 Oct 2026 · zalopay.vn

Exchange-rate model

variableRead 22 Sep 2026 · zalopay.vn

Fees

The fee schedule lists free wallet-balance and linked domestic-bank payments, while some international-card transactions and transfers above a monthly free allowance incur fees.Read 11 Oct 2026 · zalopay.vn

Fraud guidance

ZaloPay advises users never to disclose PINs, passwords, or OTPs and says it will not ask users to provide login credentials together by phone or email.Read 11 Oct 2026 · zalopay.vn

Merchant network

The site says ZaloPay supports hundreds of services and thousands of payment locations across Vietnam.Read 11 Oct 2026 · zalopay.vn

Mobile platforms

bothRead 22 Sep 2026 · zalopay.vn

Partner payments

ZaloPay provides an app-to-app SDK so partner apps can route users to ZaloPay to complete a payment and return a response.Read 11 Oct 2026 · docs.zalopay.vn

Payment features

ZaloPay supports QR payments at merchant counters and online payments, including shopping and bill payment.Read 11 Oct 2026 · zalopay.vn

Payments

The app lists bill payment, mobile top-ups, online shopping, checkout QR payments, travel tickets, and entertainment services.Read 11 Oct 2026 · zalopay.vn

Personal data

ZION's privacy policy says payment-intermediary services may process sensitive personal data, including identity, account, funds, transaction, and location data.Read 11 Oct 2026 · zalopay.vn

Security certifications

ZaloPay says it has PCI DSS and ISO 27001 information-security certifications.Read 11 Oct 2026 · zalopay.vn

Transfer features

Wallet-to-wallet transfers can use a phone number, contacts, or QR code, and users can attach a message or greeting card.Read 11 Oct 2026 · zalopay.vn

Transfer limit

Customer-initiated transfers have a monthly free allowance of 5,000,000 VND, after which the fee is 3,100 VND plus 0.65% of the transaction value.Read 11 Oct 2026 · zalopay.vn

Transfer speed

instantRead 22 Sep 2026 · zalopay.vn

Transfers

Users can transfer money using a phone number, contacts, or a QR code, and add a message or greeting card.Read 11 Oct 2026 · zalopay.vn

Upfront fee display

YesRead 22 Sep 2026 · zalopay.vn

Zalo integration

Users can transfer money to friends from a Zalo chat without installing a separate app for that action.Read 11 Oct 2026 · zalopay.vn

Plans and prices

Every ZaloPay plan and price →

Where Specifiction places it

• Money Transfer Apps#40 of 818.1
• Digital Wallet Apps#25 of 448.0