HelpDesk vs Zendesk Messaging
HelpDesk
helpdesk.comZendesk Messaging
zendesk.comSide by side
| Figure | HelpDesk | Zendesk Messaging |
|---|---|---|
| Price from | $19/mo | $19/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 10 |
| Spec score · Help desk software | 9.1 (#8) | 8.9 (#18) |
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Founded | 2002 | 2007 |
| Free plan | No | No |
| Headquarters | Wrocław, Poland | San Francisco, California, United States |
| Help center | Yes | Yes |
| Praise: G2 usability | G2 reviewers repeatedly praise the intuitive interface, ease of use, ticket organization and collaboration. | G2 reviewers commonly praise ease of use, centralized ticket organization, automation and collaboration. |
| Rating on Capterra | 4.6 out of 5 from 183 reviews | 4.4 out of 5 from 4,094 reviews |
| Rating on G2 | 4.6 out of 5 from 34 reviews | 4.3 out of 5 from 7,099 reviews |
| Rating on Gartner Peer Insights | 4.0 out of 5 from 1 rating | 4.4 out of 5 from 0 reviews |
| Rating on Trustpilot | 3.8 out of 5 from 39 reviews | 1.8 out of 5 from 739 reviews |
| Rating on TrustRadius | 7.4 out of 10 from 9 reviews | 8.5 out of 10 from 1,095 reviews |
| SLA management | Yes | Yes |
| Paid from | 19 | 55 |
Plans
HelpDesk
- Essential$19 a month
- Growth$79 a month
- EnterprisePrice not published
- EnterprisePriced on request
Zendesk Messaging
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
- Support Team$19 a month
- Support Team monthly$25 a month
- Suite Team$55 a month
- Suite Team monthly$69 a month
- Suite Professional$115 a month
- Suite Professional monthly$149 a month
- Suite Enterprise + CopilotPriced on request
In their own words
Zendesk Messaging
Zendesk Messaging has no write-up on Specifiction yet; its figures are above.