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71lbs

71lbs.com

WebAPI
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Spec score 7.4 #25 of 32 in Shipping Software

Spec sheet

What it does
71lbs helps companies reduce shipping costs by recovering late delivery refunds, negotiating carrier rates, and providing SMB group savings.Read 4 Oct 2026 · 71lbs.com
Support
71lbs lists email and phone support and says chat is available Monday–Friday, 8:30 a.m.–5:00 p.m. EST.Read 4 Oct 2026 · 71lbs.com
Headquarters
Fort Lauderdale, Florida, United StatesRead 28 Sep 2026 · 71lbs.com
Automated refund recovery
It tracks FedEx and UPS shipments, files claims when deliveries miss guarantees, and sends weekly refund reports.Read 4 Oct 2026 · 71lbs.com
Carrier account setup
Customers connect FedEx and UPS accounts using their carrier credentials; 71lbs says setup takes about two minutes and requires no downloads.Read 4 Oct 2026 · 71lbs.com
Claim limits
The page lists automatic coverage up to $100 and says higher-value items require purchasing the carrier's Declared Value; inadequate packaging, prohibited items, and acts of God are not covered.Read 4 Oct 2026 · 71lbs.com
Company identity
The site identifies the business as 71lbs, Inc.; its privacy page says 71 Pounds, Inc. is a Delaware corporation.Read 4 Oct 2026 · 71lbs.com
Dashboard and API
71lbs says its dashboard, reporting, and API provide shipping analytics, discount benchmarks, and savings opportunities.Read 4 Oct 2026 · 71lbs.com
Lost and damaged claims
For lost or damaged shipments, it uses software and specialists to follow claims, and says approval rates are 70%+.Read 4 Oct 2026 · 71lbs.com
Rate negotiation
71lbs analyzes shipping data to benchmark rates and gives customers guidance for negotiating directly with FedEx and UPS.Read 4 Oct 2026 · 71lbs.com
Refund timing and billing
The FAQ says refunds typically appear within 2–4 weeks of activation and the service fee is invoiced separately at month end.Read 4 Oct 2026 · 71lbs.com
Security and privacy
Its privacy page says account access requires an account-specific password, transportation information is safeguarded with procedural security measures, and online services use data encryption; the page says it was last updated November 1, 2014.Read 4 Oct 2026 · 71lbs.com
SMB shipping discounts
The SMB Savings Program advertises 14%–21% savings, with no volume minimums or long-term contract.Read 4 Oct 2026 · 71lbs.com

Plans and prices

SMB Priced on request 40% of savings recovered Up to $300K annual spend · Late delivery refunds (FedEx & UPS) · Lost and damaged refunds · No upfront cost · Cancel anytime Read 4 Oct 2026 · 71lbs.com
Enterprise Priced on request Custom pricing based on your spend & mix Over $300K annual spend · Contract negotiations with FedEx & UPS · Dedicated account manager Read 4 Oct 2026 · 71lbs.com

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