BookingLive

Spec sheet

What it does

BookingLive is a configurable online booking and scheduling platform for appointments, courses, events and resources.Read 15 Oct 2026 · bookinglive.com

Product

BookingLive describes its platform as enterprise appointment scheduling software for managing bookings, appointments and customers.Read 11 Oct 2026 · bookinglive.com

Free plan

YesRead 20 Sep 2026 · bookinglive.com

API

The API uses a proprietary hashstring authentication method and returns JSON from documented calls such as starting orders and retrieving order details.Read 15 Oct 2026 · support.bookinglive.com

Integrations

Documented integrations include WordPress, Stripe, Outlook, Zoom, Microsoft Dynamics and Zapier.Read 15 Oct 2026 · bookinglive.com

Security

The homepage states that BookingLive is ISO 27001 and ISO 9001 certified, and the features page describes secure cloud hosting, daily backups and SSL protected data transmission.Read 11 Oct 2026 · bookinglive.com

Support

The helpdesk supports ticket submission and status tracking, while enterprise tiers include telephone support and account management.Read 15 Oct 2026 · support.bookinglive.com

Founded

LinkedIn lists BookingLive as founded in 2014, while the company’s About page says it has supported organisations since 2009.Read 15 Oct 2026 · uk.linkedin.com

Administration

The admin app manages bookings and customers, calendar availability, daily registers and reports, and offers more than 300 configurable settings.Read 11 Oct 2026 · bookinglive.com

Automated reminders

YesRead 20 Sep 2026 · bookinglive.com

Booking pages

YesRead 20 Sep 2026 · bookinglive.com

Booking types

The platform supports appointments, meeting rooms, events, courses, classes, activities and experiences.Read 11 Oct 2026 · bookinglive.com

Calendar sync

two-wayRead 20 Sep 2026 · bookinglive.com

Calendar synchronization

Bookings can synchronize with Google, iCal and Microsoft Outlook calendars.Read 15 Oct 2026 · bookinglive.com

Company headquarters

LinkedIn lists headquarters at The Maltings, East Tyndall Street, Cardiff, Glamorgan CF24 5EA, United Kingdom.Read 15 Oct 2026 · uk.linkedin.com

Company history

BookingLive says it has supported organisations since 2009 and lists Bristol, England as its office location.Read 11 Oct 2026 · bookinglive.com

Company size

LinkedIn lists BookingLive as a privately held software-development company with 11–50 employees.Read 15 Oct 2026 · uk.linkedin.com

Customer account

The MyAccount area lets customers view and amend bookings, rebook, update details, download information and submit feedback.Read 15 Oct 2026 · bookinglive.com

Customer accounts

Customers can use the My Account app to view and reschedule upcoming appointments and download their data, attachments and notifications.Read 11 Oct 2026 · bookinglive.com

Customer footprint

LinkedIn says BookingLive is used by more than 700 organisations across over 45 countries.Read 15 Oct 2026 · uk.linkedin.com

Customisation

The platform exposes more than 300 settings for configuring appointment journeys and administration.Read 15 Oct 2026 · bookinglive.com

Data protection

The customer MyAccount is described as GDPR compliant, and the platform uses SSL for data transmission.Read 15 Oct 2026 · bookinglive.com

Documentation depth

The helpdesk lists 96 release-note articles, 20 API articles, product and event guides, finance, reporting, SSO, JSON-feed and Zapier documentation.Read 15 Oct 2026 · support.bookinglive.com

Fees and contract

BookingLive says the Enterprise Platform has no additional transaction fees, although payment gateways or merchant banks may charge fees, and the minimum contract is two years.Read 11 Oct 2026 · bookinglive.com

Group booking

YesRead 20 Sep 2026 · bookinglive.com

Intended customers

BookingLive says its typical clients include central and local government, NHS trusts and large corporates, and lists use cases such as activities, courses, events and appointments.Read 11 Oct 2026 · bookinglive.com

Limit: integrations

A Capterra reviewer said integration options were limited, specifically mentioning Dynamics CRM.Read 15 Oct 2026 · capterra.com

Limit: product rough edges

A Capterra reviewer reported frustrating aspects and said enhancements were still needed in future releases.Read 15 Oct 2026 · capterra.com

Limit: support complaint

A Capterra reviewer gave a 1.0 rating and described support as poor after an initially good experience.Read 15 Oct 2026 · capterra.com

Online payments

The system supports more than 30 payment gateways, full or deposit payments, refunds and childcare vouchers.Read 15 Oct 2026 · bookinglive.com

Payment collection

YesRead 20 Sep 2026 · bookinglive.com

Payments

BookingLive says it supports more than 30 payment gateways, full or partial deposits, and childcare vouchers.Read 11 Oct 2026 · bookinglive.com

Praise: support

Capterra review material includes users describing customer service positively and saying the product helped launch or operate booking services.Read 15 Oct 2026 · capterra.com

Praise: usability and delivery

Capterra reviewers praise the interface, skinning options, ability to replace spreadsheet processes and handling of large booking volumes.Read 15 Oct 2026 · capterra.com

Rating on Capterra

4.0 out of 5 from 26 reviews; the page lists 3.9 for ease of use and 4.4 for customer service.Read 15 Oct 2026 · capterra.com

Rating on GetApp

4.0 out of 5 from 26 reviews.Read 15 Oct 2026 · getapp.com

Rating on Software Advice

4.0 out of 5 from 26 reviews; the listing reports 3.87 ease of use, 5.0 value for money, 4.43 support and 3.50 functionality.Read 15 Oct 2026 · softwareadvice.com

Rating on Trustpilot

4.5 out of 5 from 15 reviews; Trustpilot warns that the company has not recently invited reviews.Read 15 Oct 2026 · trustpilot.com

Rating on TrustRadius

0 out of 10 from 0 reviews and ratings.Read 15 Oct 2026 · trustradius.com

Release activity

The helpdesk exposes Enterprise release notes through version 3.62 and earlier versions.Read 15 Oct 2026 · support.bookinglive.com

Reminders

Automated booking confirmations and email or SMS reminders are available.Read 15 Oct 2026 · bookinglive.com

Scale limit

Virtual queuing is mandatory for clients with 1,000 or more concurrent bookings.Read 11 Oct 2026 · bookinglive.com

SDKs

The public materials describe an API, JSON feed and webhooks but do not list language-specific SDKs.Read 15 Oct 2026 · bookinglive.com

Security certifications

The maker states that BookingLive holds ISO/IEC 27001, Cyber Essentials Plus and ISO 9001 certifications.Read 15 Oct 2026 · bookinglive.com

Security hosting

BookingLive hosts on AWS in the UK London region across multiple availability zones and describes fault-tolerant infrastructure.Read 15 Oct 2026 · bookinglive.com

Self hosting

BookingLive is delivered as hosted AWS software; an escrow option provides customers a source-code copy for continuity if contractual obligations fail.Read 15 Oct 2026 · bookinglive.com

Target customers

The maker says its typical customers include central and local government, NHS organisations and large corporations.Read 15 Oct 2026 · bookinglive.com

Waiting lists

Waiting lists collect details for full events without taking payment and let administrators contact customers later.Read 15 Oct 2026 · support.bookinglive.com

Webhooks

Webhooks send booking and customer data as JSON in real time to an external URL after booking confirmation or update.Read 15 Oct 2026 · support.bookinglive.com

Website embedding

Booking journeys can be embedded with an iframe or connected through a white-label CNAME domain.Read 15 Oct 2026 · bookinglive.com

White labeling

Customers can apply their own branding, email identity and domain to the booking system.Read 15 Oct 2026 · bookinglive.com

Plans and prices

Every BookingLive plan and price →

Where Specifiction places it

• Appointment Scheduling Software#11 of 1389.0
• Event Management Software#23 of 1818.9