Brainfish

Spec sheet

What it does

Brainfish provides AI support agents that check connected systems, follow workflows and resolve customer support tickets.Read 8 Oct 2026 · brainfishai.com

Integrations

The integrations page lists tools including Zendesk, Salesforce, Intercom, Slack, Microsoft Teams, Confluence, Google Drive, Notion and Shopify.Read 8 Oct 2026 · brainfishai.com

Security

The site states SOC 2 Type II and ISO 27001 certification, GDPR support, and that customer data is not used to train models.Read 8 Oct 2026 · brainfishai.com

Headquarters

Sydney and San FranciscoRead 28 Sep 2026 · brainfishai.com

Founded

2022Read 28 Sep 2026 · brainfishai.com

Company

Brainfish says it was founded in 2022 and lists Sydney and San Francisco as its two headquarters.Read 8 Oct 2026 · brainfishai.com

Add-ons

The pricing page lists optional AI Actions, integrations, localization, and seat and query upgrades.Read 8 Oct 2026 · brainfishai.com

Analytics and audit

Brainfish scores conversations and records workflow steps, systems accessed and sources used.Read 8 Oct 2026 · brainfishai.com

Channels

The product page lists embedded chat, email through a ticketing platform, help centers, developer documentation, Slack and Microsoft Teams.Read 8 Oct 2026 · brainfishai.com

Custom integrations

Brainfish says custom integrations can be built against REST or webhook sources.Read 8 Oct 2026 · brainfishai.com

Data residency

Brainfish states it offers US, EU or AU hosting with data remaining in region.Read 8 Oct 2026 · brainfishai.com

Escalations

Escalations can be handed to Zendesk or Salesforce with the conversation, checks performed and a recommended next step.Read 8 Oct 2026 · brainfishai.com

Knowledge features

Brainfish can learn from demos, calls, tickets and Slack threads, then suggest sourced help article edits for review.Read 8 Oct 2026 · brainfishai.com

Plan terms

The Platform plan includes AI Support Agents, Knowledge Discoveries, Internal Copilots, Proactive Nudges and Customer Analytics; pricing is provided by contacting sales.Read 8 Oct 2026 · brainfishai.com

Startup eligibility

The startup program describes incentives for companies with up to $1M USD in funding, under two years old and fewer than five employees.Read 8 Oct 2026 · brainfishai.com

Workflow builder

Support teams can describe a workflow in plain English, connect systems and test it against scenarios before publishing.Read 8 Oct 2026 · brainfishai.com

Plans and prices

Every Brainfish plan and price →

Where Specifiction places it

• AI Knowledge Base Software#25 of 367.6