Tech riderRev. 22 Sept 2026

Click2Coach

Ch 136.6of 24 Call Center Quality Management Software

1Runs onself-hosted, Web
2CostsNot stated by the maker
3Coaching workflowsYes
4AI-assisted scoringYes
5Compliance reviewsYes
6QA channelsomnichannel

5 lines stated Written from the maker's own pages: diagenix.com

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Overview

Click2Coach is ranked #13 of 24 in call center quality management software on Specifiction. It runs on Self-hosted, Web.

Compared on call center quality management software

Coaching workflows: Yesdiagenix.com
AI-assisted scoring: Yesdiagenix.com
Compliance reviews: Yesdiagenix.com
QA channels: omnichanneldiagenix.com

Facts

Purpose: Click2Coach is part of Envision’s workforce optimization suite for improving agent effectiveness and customer experience.files.diagenix.com · 4 Oct 2026
Recording: The suite supports synchronized voice and multi-agent screen recording, including capture of up to three simultaneous screens per agent.files.diagenix.com · 4 Oct 2026
Monitoring: Click2Coach LiveView offers real-time monitoring of agent interactions and live viewing of agent desktops.files.diagenix.com · 4 Oct 2026
Quality and coaching: AI quality monitoring supports manual, assisted, and fully automated agent scoring and coaching.files.diagenix.com · 4 Oct 2026
Analysis: Features include transcripts, sentiment analysis, speech analytics, dashboards, reporting, and keyword or phrase search.files.diagenix.com · 4 Oct 2026
Alerts: The product can alert on words, phrases, sentiment, silence, and talk-over.files.diagenix.com · 4 Oct 2026
Learning: The suite includes eLearning and tools for delivering targeted agent training and coaching.files.diagenix.com · 4 Oct 2026
Channels: The datasheet lists interaction recording for calls, screens, email, and web chat.files.diagenix.com · 4 Oct 2026
Deployment: Click2Coach is described as available on premises and in the cloud, with cloud solutions powered by Microsoft Azure.files.diagenix.com · 4 Oct 2026
Security and compliance: The datasheet states full encryption in transit and at rest and lists PCI and HIPPA compliance.files.diagenix.com · 4 Oct 2026
Integrations: The datasheet describes the product as fitting with existing softphone systems; it does not name specific Click2Coach integrations.files.diagenix.com · 4 Oct 2026
Scale and support: The datasheet describes service for organizations with 5 to 10,000+ agents.files.diagenix.com · 4 Oct 2026
Audience: Listed target markets include finance, public sector, healthcare, insurance, retail, travel, and utilities.files.diagenix.com · 4 Oct 2026
Coaching: Supervisors can coach individual agents and groups across multiple sites, using real call examples and online or one-to-one feedback.files.diagenix.com · 8 Oct 2026
Quality tools: The suite includes unlimited evaluation templates, dashboards, reporting, coaching, and targeted eLearning.files.diagenix.com · 8 Oct 2026
Analytics: The suite includes speech and desktop analytics, and the screen capture suite offers transcript search, sentiment tracking, alerts, and live desktop viewing.files.diagenix.com · 8 Oct 2026
Security: The Envision datasheet states that the solution provides full encryption in transit and at rest.files.diagenix.com · 8 Oct 2026
Compliance: The Envision datasheet lists PCI and HIPPA compliance.files.diagenix.com · 8 Oct 2026
Support: Diagenix says it offers technical support ranging from business-hours premium support to 24/7 support.diagenix.com · 8 Oct 2026
Pricing reference: A Diagenix GSA price list shows a commercial list price of $642.00 and a GSA offer price of $546.56 for Envision Click2Coach, without stating a billing term or license unit.files.diagenix.com · 8 Oct 2026
Maker history: Diagenix says it has helped companies for 25 years and identifies Marshfield, Massachusetts, as its headquarters; it does not state a founding year on that page.diagenix.com · 8 Oct 2026