Cohora

Spec sheet

What it does

Cohora describes itself as a customer intelligence and retention platform that helps ecommerce brands use first-party and zero-party data to improve engagement, retention, and repeat revenue.Read 10 Oct 2026 · cohora.com

Product

Cohora describes itself as a customer intelligence and retention platform for ecommerce brands, using first-party and zero-party data to identify retention opportunities.Read 11 Oct 2026 · cohora.com

Audience

The site targets ecommerce and direct-to-consumer brands, and names fashion, beauty, wellness, and consumer packaged goods brands as examples.Read 11 Oct 2026 · cohora.com

Integrations

The FAQ says Cohora integrates directly with Shopify, Klaviyo, ESPs, CDPs, and other marketing-stack tools.Read 11 Oct 2026 · cohora.com

Privacy

Cohora’s privacy notice says it does not process sensitive personal information and may share information with contracted service providers for specified services.Read 11 Oct 2026 · cohora.com

Support

The FAQ says most brands are live within a few weeks and that Cohora’s team helps with integrations, segmentation, and campaign design.Read 11 Oct 2026 · cohora.com

AI intelligence

Cohora says its Alfred intelligence layer analyzes customer behavior, engagement patterns, and customer data to recommend opportunities for teams.Read 10 Oct 2026 · cohora.com

Analytics

The platform provides real-time insights on customer movement, churn risk, segment migration, lifetime value trends, and campaign impact on engagement and retention.Read 11 Oct 2026 · cohora.com

Channels

Cohora describes multi-channel engagement across email, SMS, social, and community.Read 11 Oct 2026 · cohora.com

Compatibility

Cohora says it complements Smile.io by adding customer insights, user-generated content, and engagement without replacing Smile.io features.Read 11 Oct 2026 · cohora.com

Customer data

The platform brings together purchase history, preferences, engagement activity, feedback, behavioral signals, and other customer interactions.Read 10 Oct 2026 · cohora.com

Engagement

Cohora supports branded community spaces, user-generated content collection, and interactive activities such as reviews, surveys, and polls.Read 11 Oct 2026 · cohora.com

Implementation

A Cohora article says the platform can typically be integrated in one to two weeks and operates alongside the existing customer experience.Read 11 Oct 2026 · cohora.com

Klaviyo relationship

Cohora says it works alongside Klaviyo to supply customer insights, user-generated content, and engagement inputs, and does not replace Klaviyo messaging or automation.Read 10 Oct 2026 · cohora.com

Loyalty features

Cohora supports loyalty programs that reward customers for transactions and engagement.Read 10 Oct 2026 · cohora.com

Onboarding and support

Cohora says most brands are live within a few weeks and its team helps with integrations, segmentation, and campaign design; it says Cohora requires minimal to no IT support.Read 10 Oct 2026 · cohora.com

Personalization

Cohora says brands can use behavior, interests, and past purchases to personalize customer journeys, promotions, and product recommendations.Read 11 Oct 2026 · cohora.com

Pricing model

A Cohora article states that its pricing is tied to engagement rather than simply to the total size of a customer database; it does not state a price.Read 11 Oct 2026 · cohora.com

Privacy rights

The privacy notice describes rights that may apply in certain regions, including access, correction, erasure, restriction, and data portability requests.Read 10 Oct 2026 · cohora.com

Rewards

Its loyalty engine can reward actions such as reviews, referrals, community challenges, and post-purchase quizzes, with customizable points, tiers, badges, and rankings.Read 11 Oct 2026 · cohora.com

Segmentation

Its dynamic segmentation combines transactional and non-transactional signals, including customer-provided preferences gathered through quizzes, surveys, and interactive content.Read 11 Oct 2026 · cohora.com

Target customers

Cohora is aimed at ecommerce brands and marketers seeking to improve customer retention and repeat purchases.Read 10 Oct 2026 · cohora.com

Zero-party data

Cohora collects customer-shared preferences and feedback through engagement, then combines that information with first-party data for personalization.Read 10 Oct 2026 · cohora.com

Plans and prices

Every Cohora plan and price →

Where Specifiction places it

• Customer Lifetime Value Software#11 of 377.9