Firstup

Spec sheet

What it does

Firstup is a cloud workforce-communications platform for personalized employee messages, engagement and journey analytics.Read 15 Oct 2026 · firstup.io

Product

Firstup is a workforce communications SaaS platform for engaging employees and contractors with internal updates.Read 9 Oct 2026 · firstup.io

Integrations

Firstup markets integrations with Microsoft, Workday, ServiceNow, UKG Pro, ScreenCloud and other workplace systems.Read 15 Oct 2026 · firstup.io

Security

Firstup lists TLS 1.2 encryption in transit, AES 256-bit encryption at rest, SAML single sign-on, SOC 2 Type 2, GDPR processor compliance, CCPA, and ISO 27001 certification.Read 9 Oct 2026 · firstup.io

Compliance

The security page lists SOC 2 Type II, GDPR processor compliance, CCPA and ISO 27001 certification.Read 15 Oct 2026 · firstup.io

Support

Firstup lists dedicated architects, customer engineering, and support, and says sales inquiries receive a response within one business day.Read 9 Oct 2026 · firstup.io

Headquarters

San Francisco, California, United StatesRead 28 Sep 2026 · firstup.io

AI

AI features include content creation and AI Search, which searches connected systems and returns natural-language answers personalized to employees.Read 9 Oct 2026 · firstup.io

AI communications

CommsAI offers writing assistance, campaign element generation, sentiment tagging and behavior-based delivery.Read 15 Oct 2026 · firstup.io

AI data limits

Firstup says its AI Search is not intended for sensitive personal information such as government ID numbers, full birthdates, or protected health or financial information.Read 9 Oct 2026 · support.firstup.io

Analytics

Firstup provides engagement reports, custom dashboards, executive summaries, sentiment insights, and data export.Read 9 Oct 2026 · firstup.io

API access

Client credentials must be obtained from Firstup support before bearer tokens can be issued.Read 15 Oct 2026 · developers.firstup.io

API documentation

The developer portal includes endpoint references, conceptual guides, SCIM identity management and webhooks documentation.Read 15 Oct 2026 · developers.firstup.io

API limits

API documentation states a limit of up to 1,000 requests per minute per program.Read 15 Oct 2026 · developers.firstup.io

Availability

Firstup claims 99.99% uptime and AWS hosting with multi-region redundancy and backups.Read 15 Oct 2026 · firstup.io

Channels

The platform delivers communications through email, a mobile app, desktop, connected applications, and digital signage.Read 9 Oct 2026 · firstup.io

Company size

LinkedIn lists Firstup as privately held with 201–500 employees and San Francisco headquarters.Read 15 Oct 2026 · linkedin.com

Contract and data access

Firstup says it does not offer termination for convenience and allows customers to access or download their data during the subscription and for 30 days afterward.Read 9 Oct 2026 · firstup.io

Contract limit

Firstup states it does not offer termination for convenience and bases pricing on firm order-form commitments.Read 15 Oct 2026 · firstup.io

Data location

US customers' data is stored in the United States, while EU storage can be selected for customers outside the US.Read 15 Oct 2026 · firstup.io

Data restrictions

Firstup says its services are not intended for sensitive personal, protected-health or financial information.Read 15 Oct 2026 · firstup.io

Digital signage

ScreenCloud integration sends targeted Firstup content to workplace screens and measures signage engagement.Read 15 Oct 2026 · firstup.io

Employee app

The mobile app provides personalized feeds, push alerts, shortcuts, polls, social interaction and engagement tracking.Read 15 Oct 2026 · firstup.io

Engagement insights

Dashboards report communication performance and areas for improvement.Read 15 Oct 2026 · firstup.io

Founded or launched

Firstup launched as the combined SocialChorus and Dynamic Signal company on September 14, 2021.Read 15 Oct 2026 · firstup.io

Frontline reach

Firstup supports push notifications, offline access and automatic retargeting for missed messages.Read 15 Oct 2026 · firstup.io

Intelligent targeting

Messages can target employees using attributes, behavior and preferences.Read 15 Oct 2026 · firstup.io

Intended audience

Firstup describes its platform as built for large, complex organizations and highlights healthcare, manufacturing, hospitality, and retail workforces.Read 9 Oct 2026 · firstup.io

Journeys

Premier includes journey flows with date and event triggers, decision splits, countdowns, and exit criteria.Read 9 Oct 2026 · firstup.io

Legal name

The Apple listing identifies the developer as Firstup, Inc.Read 15 Oct 2026 · apps.apple.com

Licence

The developer portal is copyrighted by Firstup, Inc. with all rights reserved; no open-source licence is offered.Read 15 Oct 2026 · developers.firstup.io

Limit: feature gaps

Reviewers mention missing calendars, limited layout control, weaker social interactions and less robust reporting or accessibility.Read 15 Oct 2026 · trustradius.com

Limit: login and stability

App-store reviews describe sign-outs, session-expiration loops, failed registration emails and launch or loading problems.Read 15 Oct 2026 · apps.apple.com

Limit: outages

A TrustRadius review reports multiple multi-hour outages and asks for better fault tolerance.Read 15 Oct 2026 · trustradius.com

Limit: support consistency

Other reviewers report reduced customer-success coverage and weaker escalation support.Read 15 Oct 2026 · trustradius.com

Merger and owner

The SocialChorus–Dynamic Signal merger closed on August 4, 2021 in a transaction led by Sumeru Equity Partners.Read 15 Oct 2026 · firstup.io

OpenAPI and SDKs

The API page offers downloadable OpenAPI JSON/YAML files that can be imported into Postman or converted into SDKs with Swagger Codegen.Read 15 Oct 2026 · developers.firstup.io

Personalization

The platform uses employee attributes and behavioral data to target communications and personalize delivery.Read 9 Oct 2026 · firstup.io

Personalized journeys

The platform automates sequenced campaigns based on roles and lifecycle events.Read 15 Oct 2026 · firstup.io

Praise: support

Some TrustRadius reviewers report attentive sales and customer-success support after implementation.Read 15 Oct 2026 · trustradius.com

Praise: usability and targeting

TrustRadius reviewers repeatedly praise intuitive use, targeted audiences, quick links, customization and frontline reach.Read 15 Oct 2026 · trustradius.com

Public API

Firstup provides a REST-style Partner API with OAuth 2.0 bearer authentication and regional endpoints.Read 15 Oct 2026 · developers.firstup.io

Rating on Apple App Store

3.7 out of 5 from 133 ratings.Read 15 Oct 2026 · apps.apple.com

Rating on G2

4.4 out of 5 from 206 reviews.Read 15 Oct 2026 · g2.com

Rating on Gartner Peer Insights

4.9 out of 5 from 30 ratings in Intranet Packaged Solutions.Read 15 Oct 2026 · gartner.com

Rating on Google Play

3.0 out of 5 from 474 reviews.Read 15 Oct 2026 · play.google.com

Rating on Trustpilot

3.2 out of 5 from 1 review.Read 15 Oct 2026 · trustpilot.com

Rating on TrustRadius

9.1 out of 10 from 33 reviews and ratings.Read 15 Oct 2026 · trustradius.com

Security controls

Firstup states TLS 1.2 in transit, AES-256 at rest, biometric authentication, SAML SSO, penetration testing, WAF and DDoS protection.Read 15 Oct 2026 · firstup.io

Self-hosting

Firstup describes its service as a multi-tenant cloud application accessed through a browser.Read 15 Oct 2026 · firstup.io

ServiceNow integration

The ServiceNow integration can surface communications, embed ITSM actions and index ServiceNow knowledge.Read 15 Oct 2026 · firstup.io

Unified search

The platform provides search across connected systems and Firstup content.Read 15 Oct 2026 · firstup.io

Plans and prices

Every Firstup plan and price →

Where Specifiction places it

• Employee Communication Software#5 of 348.2
• Social Media Advocacy Software#8 of 468.3
• Intranet Software#13 of 748.2
• Internal Newsletter Software#3 of 158.3
• Employee Intranet Software#8 of 288.2
• Digital Workplace Software#8 of 238.2