HEFLO
heflo.com
What it is
HEFLO is a cloud-based business process management platform for modeling, documenting, publishing, and automating workflows. It supports BPMN 2.0, process landscape design, PDF documentation generation, and online portal publishing. Users can automate processes by configuring graphical elements with little or no coding. HEFLO says its ChatGPT integration drafts diagrams and workflows from short descriptions for analysts to review and refine. Its responsive interface supports smartphones, tablets, and computers, and a mobile app is available for reviewing and approving tasks. Enterprise lists REST and JSON web service integration, including apps such as Zapier, as well as DocuSign and DeepL integrations. Listed safeguards include AES-256 encryption at rest, TLS 1.2 or higher in transit, and AWS KMS-managed keys. HEFLO states that it operates under a contractual availability SLA above 99%. The free Academic plan supports diagrams; Lite pricing is purchased in the application, and Enterprise pricing is available by contacting sales.
Spec sheet
- What it does
- HEFLO is a cloud BPM platform for modeling, documenting, governing, publishing, executing and improving business processes.Read 15 Oct 2026 · heflo.com
- Product
- HEFLO is a cloud-based business process management platform for modeling, documenting, publishing, and automating workflows.Read 30 Sep 2026 · heflo.com
- Intended users
- HEFLO says it mainly serves management consultancies and large companies handling complex, high-volume processes and seeking productivity, cost reduction, or operational scale.Read 30 Sep 2026 · heflo.com
- Integrations
- Enterprise plans list web-service integration plus advanced DocuSign and DeepL integrations; workflow pages also describe REST connections to SAP, Oracle, Totvs and ADP.Read 15 Oct 2026 · heflo.com
- Security
- The security page specifies AES-256 encryption at rest, TLS 1.2 or higher in transit, and AWS KMS-managed keys.Read 30 Sep 2026 · heflo.com
- Support
- Chat support is included in paid plans for users with the Administrator profile; advanced plans also offer phone and portal support with guaranteed response times.Read 30 Sep 2026 · heflo.com
- Headquarters
- São Paulo, BrazilRead 23 Sep 2026 · heflo.com
- Founded
- 2015Read 23 Sep 2026 · heflo.com
- AI assistance
- HEFLO can generate draft BPMN processes and task documentation from natural-language requirements using AI.Read 15 Oct 2026 · heflo.com
- AI features
- HEFLO says its ChatGPT integration can generate draft process diagrams and workflows from a short description for analysts to review and refine.Read 30 Sep 2026 · heflo.com
- API extensibility
- API customizations support BPMN events, form-field events, action buttons, dynamic participants and CRUD operations on records.Read 15 Oct 2026 · kb.heflo.com
- API hosting requirement
- The customization guide describes deploying Node.js projects with the Serverless Framework to AWS Lambda, so custom code requires developer hosting and maintenance.Read 15 Oct 2026 · kb.heflo.com
- Availability
- HEFLO states that its contractual SLA provides more than 99% availability and that multi-availability-zone failover is used.Read 15 Oct 2026 · heflo.com
- BPMN modeling
- The platform provides a visual BPMN modeler with responsibilities, gateways, events, rules and drag-and-drop editing.Read 15 Oct 2026 · heflo.com
- Cloud infrastructure
- HEFLO runs on AWS Lambda with Aurora and DynamoDB databases, Redis caching and S3 file storage across regional infrastructure.Read 15 Oct 2026 · heflo.com
- Collaboration
- The BPMN tool supports real-time collaboration, version comparison, feedback collection and restoration of previous versions.Read 15 Oct 2026 · heflo.com
- Company facts
- LinkedIn lists HEFLO as a privately held software-development company founded in 2002 with 11–50 employees and headquarters in São Paulo, Brazil.Read 15 Oct 2026 · linkedin.com
- Dashboards
- Interactive dashboards expose task status, SLAs, bottlenecks, workload and performance indicators.Read 15 Oct 2026 · heflo.com
- Data residency
- Process data is hosted in AWS Ireland for EU customers and São Paulo for Latin American customers, with EU backups copied to Frankfurt.Read 15 Oct 2026 · heflo.com
- Documentation depth
- The help center lists 41 getting-started articles, 97 business-process-automation articles, 21 modeling articles and dedicated API and dashboard material.Read 15 Oct 2026 · kb.heflo.com
- ISO status
- HEFLO says it is aligning its information-security management system with ISO/IEC 27001 but does not currently claim certification.Read 15 Oct 2026 · heflo.com
- Legal owner
- The terms name VENKI TECNOLOGIA EM SOFTWARE LTDA as the application owner, headquartered in São Paulo, Brazil.Read 15 Oct 2026 · app.heflo.com
- Licence
- The terms identify the application as proprietary VENKI software and prohibit copying, modification, distribution, reverse engineering and decompilation.Read 15 Oct 2026 · app.heflo.com
- Limit: drag-and-drop usability
- GetApp reports a 2.0 rating for drag-and-drop functionality from one review, substantially below HEFLO's overall score.Read 15 Oct 2026 · getapp.com
- Limit: mobile experience
- GetApp reports a 3.0 mobile-access rating from one review, suggesting weaker mobile satisfaction than desktop-oriented capabilities.Read 15 Oct 2026 · getapp.com
- Low-code
- Users can automate processes with little to no coding by dragging and configuring graphical elements.Read 30 Sep 2026 · heflo.com
- Mobile access
- HEFLO describes its interface as responsive across smartphones, tablets, and computers, and says a mobile app is available for reviewing and approving tasks.Read 30 Sep 2026 · heflo.com
- Plan limits
- The Lite plan includes a limited documentation portal and chat support without SLA, while Enterprise lists expanded portal capacity and support with SLA.Read 30 Sep 2026 · heflo.com
- Praise: documentation and portability
- GetApp user data rates document management and data import/export at 5.0, indicating strong user satisfaction with documentation handling and portability.Read 15 Oct 2026 · getapp.com
- Praise: integrations and task management
- GetApp user data gives third-party integrations and task management ratings of 4.8, showing these are recurring strengths among reviewers.Read 15 Oct 2026 · getapp.com
- Privacy and compliance
- HEFLO lists an Article 28 DPA, Standard Contractual Clauses, an appointed DPO, and processing records, and says it is preparing its ISMS in alignment with ISO/IEC 27001 without claiming formal certification.Read 30 Sep 2026 · heflo.com
- Privacy compliance
- The company says it supports GDPR through EU residency, an Article 28 DPA, standard contractual clauses, a DPO and erasure support.Read 15 Oct 2026 · heflo.com
- Process documentation
- Users can attach procedures, rules, roles, forms and supporting information to process models and export branded PDF documentation.Read 15 Oct 2026 · heflo.com
- Process publication
- HEFLO publishes approved process knowledge through a browsable portal for employees and stakeholders.Read 15 Oct 2026 · heflo.com
- Public API
- HEFLO documents a Node.js and TypeScript API package installable with npm as heflo-api.Read 15 Oct 2026 · apidocs.heflo.com
- Rating on G2
- 3.8 out of 5 from 2 reviewsRead 15 Oct 2026 · g2.com
- Rating on Gartner Peer Insights
- 5.0 out of 5 from 0 reviewsRead 15 Oct 2026 · gartner.com
- Rating on GetApp
- 4.4 out of 5 from 10 reviewsRead 15 Oct 2026 · getapp.com
- Security transport
- HEFLO states that HTTPS encrypts data in transit and that relational database data is encrypted at rest.Read 15 Oct 2026 · heflo.com
- Support options
- GetApp lists knowledge-base, phone, email/help-desk and chat support, plus video, documentation, live-online and webinar training.Read 15 Oct 2026 · getapp.com
- Workflow execution
- Modeled processes can run as workflows with tasks, forms, routing, approvals, deadlines, alerts and escalation logic.Read 15 Oct 2026 · heflo.com
Plans and prices
Academic Free Cloud diagrams · image download · import/export · Reddit community support Read 15 Oct 2026 · heflo.com
Enterprise Priced on request BPA · deadline alerts · AI · web services · implementation services · SLA support · dashboards · SSO · DocuSign and DeepL integrations · expanded portal · analytics · data export Read 15 Oct 2026 · heflo.com
Lite Priced on request Academic features · PDF documentation · Academy courses · publishing and feedback · extra diagram types · multilingual documentation · chat support without SLA · limited portal Read 15 Oct 2026 · heflo.com
Strong points and limits
Strong points
- Supports BPMN 2.0 modeling and PDF documentation.
- Graphical elements enable automation with little or no coding.
- Responsive interface and mobile task-review app.
- Free Academic plan includes diagram tools.
Limits
- Lite portal capacity is limited.
- Lite chat support has no SLA.
- Enterprise pricing requires contacting sales.
Who it suits
HEFLO is aimed mainly at management consultancies and large companies dealing with complex, high-volume processes. It may also suit analysts who want to model and document processes with BPMN 2.0.
Verdict
HEFLO combines process modeling and documentation with low-code automation and mobile task review. Compare plan details carefully, especially portal capacity and support terms.
Where Specifiction places it
- Business Process Management Software#10 of 528.5
- Process Mapping Software#7 of 278.5
