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SPECIFICTION
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InsightSofa

insightsofa.com

WebAPI
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Spec score 7.0 #55 of 59 in Customer Feedback Software

Spec sheet

Product
InsightSofa is a customer experience management platform that collects feedback across customer touchpoints and combines CX metrics with AI-driven insights.Read 11 Oct 2026 · insightsofa.com
Integrations
The maker says it can prepare integrations with customer systems using API, CSV, sFTP, and other methods.Read 11 Oct 2026 · insightsofa.com
Support
The maker lists support by email at [email protected] and by phone at +420 737 367 755.Read 11 Oct 2026 · insightsofa.com
Headquarters
Roudnice nad Labem, Czech RepublicRead 28 Sep 2026 · insightsofa.com
Analytics
The platform analyzes historical data to predict how customer experience may evolve.Read 11 Oct 2026 · insightsofa.com
Automated workflows
The platform can analyze feedback, detect defined opportunities, and assign them to the appropriate person in the organization.Read 11 Oct 2026 · insightsofa.com
Employee experience
The maker describes lifecycle surveys that run automatically through integration with an HR system.Read 11 Oct 2026 · insightsofa.com
Feedback channels
The maker lists email, SMS, WhatsApp, voice surveys, feedback kiosks, website widgets, and in-app surveys as feedback channels.Read 11 Oct 2026 · insightsofa.com
Implementation
The maker says implementation typically takes a few weeks, depending on the customer journey and integration complexity.Read 11 Oct 2026 · insightsofa.com
Metrics
InsightSofa supports NPS, CSAT, CES, custom surveys, OES, and ISI.Read 11 Oct 2026 · insightsofa.com
Security and GDPR
The maker says data is stored securely and the platform is fully GDPR-compliant, with support for anonymous and identified feedback.Read 11 Oct 2026 · insightsofa.com
Terminal options
Feedback terminals are offered for outright purchase or rental; rental includes hardware, license, and support, while purchase includes a monthly license fee.Read 11 Oct 2026 · insightsofa.com
Use case
The product experience offering is for teams validating customer problems, features, and product changes with feedback data.Read 11 Oct 2026 · insightsofa.com

Plans and prices

Tailored CX solution Priced on request Price provided after a demo; the maker says it needs to understand the customer’s requirements. Pricing depends on the solution needed Read 11 Oct 2026 · insightsofa.com

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