Omind Voice AI

Spec sheet

Product

Omind Voice AI is a conversational voice agent for inbound and outbound calls, designed to resolve customer issues and escalate complex cases to a human with conversation context.Read 8 Oct 2026 · omind.ai

Deployment

Omind says most Voice AI deployments go live within two to four weeks, depending on integration depth.Read 8 Oct 2026 · omind.ai

Integrations

Omind says Voice AI connects to CRMs, contact center platforms, telephony providers, and custom backend systems through standard APIs, with setup during onboarding.Read 8 Oct 2026 · omind.ai

Privacy

Omind’s privacy policy says it collects personal information needed to provide services and retains information while an account is active or as needed for service or legal obligations.Read 8 Oct 2026 · omind.ai

Headquarters

Omind identifies Kolkata, India as its global headquarters and largest CX, product, and engineering team hub.Read 8 Oct 2026 · omind.ai

Analytics

Its analytics include live dashboards for call volume, resolution rate, and escalation, plus intent, drop-off, and sentiment trends.Read 8 Oct 2026 · omind.ai

Company background

Omind says it is an AI product suite from Fusion CX, a global customer experience company operating since 2004.Read 8 Oct 2026 · omind.ai

Conversation features

The voice agent supports natural dialogue, context across a conversation, sentiment-aware tone adaptation, and interruption handling.Read 8 Oct 2026 · omind.ai

Human handoff

YesRead 20 Sep 2026 · omind.ai

Languages

The product page says it supports 15 or more languages, automatic language detection, and switching languages mid-call.Read 8 Oct 2026 · omind.ai

Resolution claim

The FAQ states that 78% of calls are resolved without human escalation.Read 8 Oct 2026 · omind.ai

Target users

Omind describes the product for high-volume voice workflows and gives banking, retail, healthcare, telecom, insurance, and BPO examples.Read 8 Oct 2026 · omind.ai

Underlying technology

Omind says its Gen AI voicebot is powered by Sayin.AI and uses natural speech synthesis, interruption handling, and multilingual support.Read 8 Oct 2026 · omind.ai

Use cases

The page lists inbound support, appointment and booking management, outbound campaigns, and lead qualification as use cases.Read 8 Oct 2026 · omind.ai

Plans and prices

Every Omind Voice AI plan and price →

Where Specifiction places it

• Customer Service Voicebots#25 of 306.9
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