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SPECIFICTION
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Onguard Collections

onguard.com

Web
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Spec score 7.5 #11 of 28 in Collections Software

What it is

Onguard Collections uses CaseControl to handle unpaid invoices after amicable dunning has not collected them. It is intended for collection agencies, bailiffs, collection lawyers, and in-house special asset departments. The web-based, responsive application supports high case volumes and bulk processing, with automatic digital files; third parties can access assigned cases online while users initiate and monitor actions. It supports legal and non-legal time registration, SMS messaging, payment-provider links, dashboards, agendas, cash-flow forecasting, and performance indicators. The CreditManager API can transfer overdue invoices and special management requests to collection agencies, then exchange case-status and file updates. The broader CreditManager solution includes risk scoring from internal and external data, automatic dunning workflows, dispute management, payment arrangements, and a Debtor Portal for invoice copies, payment links, and self-service payments. Onguard describes CaseControl as available in multiple languages and currencies, with unlimited users and data and a tailored interface. Pricing is on request; the listed CreditManager plan is billed as “Request a demo.”

Spec sheet

Purpose
CreditManager is a cloud-based credit-management solution that automates finance and accounts-receivable processes.Read 1 Oct 2026 · onguard.com
Intended users
It can be used by collection agencies, bailiffs, collection lawyers, or in-house special asset departments.Read 1 Oct 2026 · media.onguard.com
Integrations
The solution integrates with major ERP systems and supports web-service data integration and APIs for dossier management.Read 1 Oct 2026 · media.onguard.com
Security
Hosting includes GDPR compliance, HTTPS encrypted connections, ISO/IEC 27001 certification, ISAE 3402/SOC 1/2/3 and PCI DSS Level 1.Read 1 Oct 2026 · media.onguard.com
Support
Onguard provides customer-success managers, consultancy and a support team for implementation, go-live and later questions or extensions.Read 1 Oct 2026 · media.onguard.com
Availability
The hosting package states 99.8% availability, 14-day backup retention and data restoration within 1–4 hours during business hours.Read 1 Oct 2026 · media.onguard.com
Case collaboration
Third parties can access assigned cases online, and users can initiate and monitor actions from the application.Read 1 Oct 2026 · media.onguard.com
Case processing
The product supports high volumes and bulk processing of cases, with automatic digital files.Read 1 Oct 2026 · media.onguard.com
Collections
Overdue invoices can be transferred to collection agencies and status changes are exchanged through integration.Read 1 Oct 2026 · media.onguard.com
Dashboards
The product includes dashboards, agendas, cash-flow forecasting and performance indicators.Read 1 Oct 2026 · media.onguard.com
Debtor portal
Debtor Portal integration lets customers access invoice copies and payment links and use self-service payment options.Read 1 Oct 2026 · media.onguard.com
Hosting
The CaseControl factsheet describes its hosting as reliable and secure via AWS.Read 1 Oct 2026 · media.onguard.com
Integration
Its CreditManager API integration transfers overdue invoices and special management requests to collection agencies and exchanges case status and file updates.Read 1 Oct 2026 · media.onguard.com
Languages and currencies
The product is available in multiple languages and currencies.Read 1 Oct 2026 · media.onguard.com
Messaging and payments
It includes SMS messaging and links to payment providers.Read 1 Oct 2026 · media.onguard.com
Payment services
Email functionality includes integrated payment services.Read 1 Oct 2026 · media.onguard.com
Risk scoring
Credit scoring uses internal and external data.Read 1 Oct 2026 · media.onguard.com
Scale and customization
Onguard describes CaseControl as supporting unlimited users and data, with an interface that can be tailored to an organisation’s needs.Read 1 Oct 2026 · media.onguard.com
Support and training
Onguard says Customer Success Managers are a central contact alongside consultancy and support teams, and that customer employees receive training.Read 1 Oct 2026 · media.onguard.com
Target users
Onguard describes its solutions for finance professionals and organizations seeking faster payment, lower risk and improved cash flow.Read 1 Oct 2026 · onguard.com
Time registration
It supports registration of both legal and non-legal time.Read 1 Oct 2026 · media.onguard.com
Web access
CaseControl is web-based and responsive, and Onguard says it is accessible from any device.Read 1 Oct 2026 · media.onguard.com
Workflow automation
It supports customer segmentation, flexible automatic dunning workflows, dispute management and payment arrangements.Read 1 Oct 2026 · media.onguard.com

Plans and prices

CreditManager Priced on request Request a demo cloud-based credit management · customizable workflows Read 1 Oct 2026 · media.onguard.com

Every Onguard Collections plan and price →

Strong points and limits

Strong points

  • Supports high-volume and bulk case processing.
  • Third parties can access assigned cases online.
  • Tracks legal and non-legal time.
  • Debtor Portal offers invoice copies and payment links.
  • Supports multiple languages and currencies.

Limits

  • Pricing is available on request.
  • The listed CreditManager plan requires a demo request.
  • CaseControl is web-based.

Who it suits

CaseControl suits collection agencies, bailiffs, collection lawyers, and in-house special asset departments handling unpaid invoices. The wider CreditManager features are aimed at finance teams managing credit, disputes, and payment arrangements.

Verdict

CaseControl focuses on collection case handling, while CreditManager adds credit-management workflows and debtor self-service. Pricing requires an inquiry or demo request.

Where Specifiction places it

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