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Tech riderRev. 20 Sept 2026

Patryone Service Desk

Ch 436.1of 50 IT SLA Management Software
  1. 1Runs onWeb
  2. 2CostsNot stated by the maker
  3. 3SLA scopeboth
  4. 4Escalation automationYes
  5. 5SLA reportingYes
4 lines stated Written from the maker's own pages: patryone.com.br
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Overview

Patryone Service Desk is ranked #43 of 50 in IT SLA management software on Specifiction. It runs on Web.

Compared on IT SLA management software

SLA scope
bothpatryone.com.br
Escalation automation
Yespatryone.com.br
SLA reporting
Yespatryone.com.br

Facts

Product
Patryone Service Desk is a B2B SaaS platform for managing corporate support requests and internal demands.patryone.com.br · 5 Oct 2026
Ticket management
The platform centralizes tickets, queues, triage, status, and priority.patryone.com.br · 5 Oct 2026
Departments and branches
It supports queues and operations organized by company, branch, department, and team.patryone.com.br · 5 Oct 2026
SLA tracking
SLA alerts, deadlines, and indicators help teams track service agreements.patryone.com.br · 5 Oct 2026
Communication
The product offers real-time chat in the ticket flow, notifications, and dockable ChatDock windows.patryone.com.br · 5 Oct 2026
Reporting
Dashboards and reports cover ticket volume, resolution time, satisfaction, and team performance; the site also describes exporting indicators by period, site, or team.patryone.com.br · 5 Oct 2026
Languages
The interface is available in Portuguese, English, and Spanish.patryone.com.br · 5 Oct 2026
Intended customers
The site describes the product for growing companies and groups with multiple sites, including retail, services, healthcare, education, and industry.patryone.com.br · 5 Oct 2026
Access
The platform runs in a browser on desktop, tablet, or phone without local installation.patryone.com.br · 5 Oct 2026
Security
The site lists role-based access control, logical tenant isolation, audit trails, Cloudflare with WAF, AES-256 encryption, and active automatic backups.patryone.com.br · 5 Oct 2026
Privacy and compliance
The privacy policy says processing is intended to align with Brazil's LGPD and explicitly says it does not claim certifications it has not formally obtained.patryone.com.br · 5 Oct 2026
Availability limitation
The terms say continuous availability is not guaranteed and 100% uptime is not promised.patryone.com.br · 5 Oct 2026
Support and sales
The site invites visitors to request a demo or contact the team through a form that opens WhatsApp with a prefilled message.patryone.com.br · 5 Oct 2026
Queues and tickets
The platform provides real-time ticket queues with triage, status, and priority.patryone.com.br · 9 Oct 2026
Departments
It supports demand management by department, with categories and service agreements by area.patryone.com.br · 9 Oct 2026
SLA
The product includes SLA alerts, deadlines, and indicators.patryone.com.br · 9 Oct 2026
Attachments
The site describes a central gallery for files sent or received on tickets.patryone.com.br · 9 Oct 2026
Multi-company support
The product supports multiple companies and branches, with tenant isolation and centralized governance.patryone.com.br · 9 Oct 2026
Access controls
The site describes role-based access control, audit trails, and history of interactions.patryone.com.br · 9 Oct 2026
Access and installation
Patryone says the service runs in a browser on desktop, tablet, or smartphone, without mandatory local installation.patryone.com.br · 9 Oct 2026
Intended users
The terms describe the platform as intended for companies and users they authorize, including employees and contractors.patryone.com.br · 9 Oct 2026
Privacy
Patryone says its privacy policy is intended for customer organizations and describes processing aligned with Brazil’s LGPD.patryone.com.br · 9 Oct 2026

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