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Paymentus

paymentus.com

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Spec score 7.8 #4 of 27 in Bill Payment Software

What it is

Paymentus provides billing, payment, and customer interaction capabilities for service providers and financial institutions. Its listed sectors include insurance, utilities, government, telecom, property management, healthcare, higher education, banking, and consumer finance. Consumers can pay through web portals, one-time web payments, IVR, in-person locations, text, email, chatbots, or BillWallet. Payment methods include cards, ACH/eCheck, cash, PayPal, PayPal Credit, Venmo, Apple Pay, and Google Pay. The platform supports AutoPay, recurring and scheduled payments, one-time payments, and pay now/pay later options. Agent Dashboard provides transaction visibility, reporting, reconciliation, agency analytics, and digital adoption monitoring. Paymentus says it integrates with 450+ systems of record and offers APIs, SDKs, and the Pixels by Paymentus toolkit. Other tools cover vendor invoicing, payables, receivables, expenses, employee expense cards, and digital disbursements including refunds and deposits. Paymentus was founded in 2004 and says it went public in 2021. It lists Android, API, iOS, and web availability. Pricing is on request.

Spec sheet

What it does
Paymentus provides cloud billing, electronic bill presentment, payment processing, money movement and customer communications for billers and financial institutions.Read 14 Oct 2026 · paymentus.com
Purpose
Paymentus provides billing, payment, and customer interaction capabilities for service providers and financial institutions.Read 7 Oct 2026 · paymentus.com
Deployment
Deployment choices include fully hosted services plus integrations using APIs, widgets, SDKs and single sign-on.Read 14 Oct 2026 · paymentus.com
Integrations
Paymentus states that it integrates with more than 450 systems, including Oracle, SAP, Itineris, Harris and VertexOne.Read 14 Oct 2026 · paymentus.com
Security
Paymentus describes itself as a Level 1 PCI-certified service provider and lists Nacha account validation, HIPAA, SOC 1, SOC 2, and ADA protections.Read 7 Oct 2026 · paymentus.com
Support
The contact page lists bill pay and client support by phone, sales by phone or email, and separate support options for banking and Profit customers.Read 7 Oct 2026 · paymentus.com
Headquarters
Charlotte, North Carolina, United StatesRead 28 Sep 2026 · paymentus.com
Founded
2004Read 28 Sep 2026 · paymentus.com
Bill pay
Bill Center consolidates bill management and payment, connecting consumers with thousands of billers through the Instant Payment Network.Read 14 Oct 2026 · paymentus.com
BillWallet
BillWallet is a patented AI-powered wallet with one verified identity, single sign-on style access and a claimed four-times-faster checkout based on internal benchmarks.Read 14 Oct 2026 · paymentus.com
Business tools
Profit by Paymentus includes vendor invoicing, accounts payable, accounts receivable, expense management, and employee expense cards.Read 7 Oct 2026 · paymentus.com
Communication channels
The platform supports web, mobile, live-agent, call-center, IVR, retail, SMS, email, chatbot and in-app notification channels.Read 14 Oct 2026 · paymentus.com
Company facts
LinkedIn lists Paymentus as a public financial-services company founded in 2004, headquartered in Charlotte, North Carolina, with 1,001-5,000 employees.Read 14 Oct 2026 · ca.linkedin.com
Company history
Paymentus says it was founded in 2004 and went public on the New York Stock Exchange in 2021.Read 7 Oct 2026 · paymentus.com
Company legal name
Crunchbase identifies the legal name as Paymentus Corporation and the stock symbol as NYSE: PAY.Read 14 Oct 2026 · crunchbase.com
Company scale
Paymentus says its product serves thousands of billers and financial institutions and processed more than 700 million payments in 2025.Read 7 Oct 2026 · paymentus.com
Disbursements
The platform supports digital payouts, refunds, deposits, premiums, and other disbursements through multiple channels.Read 7 Oct 2026 · paymentus.com
Funding data
Crunchbase shows two funding rounds but masks the amounts and investor details on the publicly viewable profile.Read 14 Oct 2026 · crunchbase.com
Google Play listings
Paymentus Group Inc. publishes many branded Android utility and finance apps; listed examples range from 3.0 to 5.0 stars, but the developer page does not show rating counts.Read 14 Oct 2026 · play.google.com
Industries
The platform targets utilities, financial services, insurance, government, consumer finance, telecommunications, healthcare, higher education and property management.Read 14 Oct 2026 · paymentus.com
Java SDK
Paymentus publishes a Java server SDK covering authentication, XOTP transactions, payments, user management, autopay and account inquiries.Read 14 Oct 2026 · github.com
Limit: disputed transaction
A 2026 BBB complaint alleged an unauthorized $1,658.52 payment and questioned Paymentus security; the company response said it was investigating.Read 14 Oct 2026 · bbb.org
Limit: portal usability
The Trustpilot reviewer described the portal as outdated, said automatic notifications failed and said printed-bill history was unavailable.Read 14 Oct 2026 · trustpilot.com
Limit: privacy terms
A 2026 BBB reviewer criticized lengthy privacy terms and said there was no clear way to decline them for a one-time payment.Read 14 Oct 2026 · bbb.org
Limit: support and fees
A G2 reviewer complained about weekend password-reset limits, difficult login wording, overseas hotline quality and payment surcharges.Read 14 Oct 2026 · g2.com
Loan payments
Loan Payments supports repayment channels including cash retail payments, digital wallets, autopay, chatbot and reminders.Read 14 Oct 2026 · paymentus.com
Notable news
Paymentus Banking and Fintech announced a Bronze 2026 Stevie Award for technical innovation involving real-time aggregation, A2A payments and account-ownership intelligence.Read 14 Oct 2026 · paymentus.com
Operations
Agent Dashboard provides real-time transaction visibility, reporting, reconciliation, agency analytics, and digital adoption monitoring.Read 7 Oct 2026 · paymentus.com
P2P and A2A
Paymentus offers peer-to-peer and account-to-account transfers with API, widget and single-sign-on integration options.Read 14 Oct 2026 · paymentus.com
Payment channels
Consumers can pay through web portals, one-time web payments, IVR, in-person locations, text, email, chatbots, and BillWallet.Read 7 Oct 2026 · paymentus.com
Payment methods
Supported rails and methods include ACH, eCheck, debit and credit cards, RTP, Apple Pay, Google Pay, PayPal, Venmo and retail cash payments.Read 14 Oct 2026 · paymentus.com
Payment schedules
The platform supports AutoPay, recurring payments, one-time and scheduled payments, and pay now/pay later options.Read 7 Oct 2026 · paymentus.com
PCI level
Paymentus describes itself as a Level 1 PCI certified service provider with real-time fraud monitoring and anomaly detection.Read 14 Oct 2026 · paymentus.com
Praise: integration
A G2 reviewer said the service worked seamlessly across the mobile app and online portal when billing data was correct.Read 14 Oct 2026 · g2.com
Rating on G2
3.5 out of 5 from 1 review; G2 says there are too few reviews for buying insight.Read 14 Oct 2026 · g2.com
Rating on Trustpilot
3.2 out of 5 from 1 review, with Trustpilot showing the sole review as one star.Read 14 Oct 2026 · trustpilot.com
Reporting
Paymentus provides real-time transaction analytics, reconciliation, digital-adoption tracking and customer-behavior reporting through one interface.Read 14 Oct 2026 · paymentus.com
REST API documentation
Paymentus maintains a developer portal containing REST API documentation and an API sandbox for testing requests in a browser.Read 14 Oct 2026 · developers.regrpayverisbp.com
Scale
Paymentus says it serves about 2,200 North American clients and processes several million payments daily.Read 14 Oct 2026 · paymentus.com
SDK licence
The public Java SDK repository is marked MIT licensed, while the hosted Paymentus platform itself is proprietary.Read 14 Oct 2026 · github.com
Security certifications
Paymentus lists PCI DSS, HIPAA, SOC 1 Type 2 and SOC 2 Type 2 compliance in its trust center.Read 14 Oct 2026 · trust.paymentus.com
Security controls
The trust center lists multifactor authentication, role-based access control, encryption at rest and encryption in transit.Read 14 Oct 2026 · trust.paymentus.com
Self-hosting
The reviewed product pages describe hosted and hybrid integration models but do not document customer self-hosting of the Paymentus platform.Read 14 Oct 2026 · paymentus.com
Support hours
Bill-pay customer support is listed as Monday-Friday 8AM-midnight Eastern and weekends 8AM-5PM Eastern, subject to holidays.Read 14 Oct 2026 · paymentus.com

Plans and prices

Paymentus Priced on request Enterprise billing and payment platform; contact sales for details Read 7 Oct 2026 · paymentus.com
Paymentus platform Priced on request Pricing is handled through sales/demo contact; no public price or plan limits shown Read 14 Oct 2026 · paymentus.com

Every Paymentus plan and price →

Strong points and limits

Strong points

  • Supports web, text, email, IVR, and in-person payments
  • Lists cards, ACH/eCheck, PayPal, and digital wallets
  • Offers recurring and scheduled payment options
  • Integrates with 450+ systems of record
  • Supports digital payouts and refunds

Limits

  • Pricing is available on request
  • The listed payment channels and methods may require evaluation against specific needs

Who it suits

Paymentus suits service providers and financial institutions seeking billing and payment options across consumer channels. Its listed sectors and operations tools may also suit organizations that need transaction reporting, reconciliation, or digital disbursements.

Verdict

Paymentus covers consumer payment channels as well as operational tools for billing and disbursements. Request pricing and confirm which channels, methods, and integrations fit your requirements.

Where Specifiction places it

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