Skip to content
SPECIFICTION
Get listed

PeopleMetrics CEM Platform

peoplemetrics.com

Web
Visit peoplemetrics.com
Spec score 7.4 #15 of 26 in Experience Management Software

What it is

PeopleMetrics CEM Platform supports patient, customer, and employee experience management. It collects customer feedback through email, websites, kiosks, and other channels, then connects organizational systems so teams can analyze feedback alongside operational metrics. Users can create interactive dashboards and real-time reports customized for different roles. Its text analytics engine identifies themes in customer comments and classifies sentiment as positive, neutral, or negative. Teams can configure survey alerts by response, customer segment, or keyword, and manage follow-up using case status feeds and closed-loop workflows. For root-cause analysis, users can create business-specific tags and report trends alongside customer and operational metrics. CRM integration examples include Salesforce data, Zendesk support tickets, and API calls triggered by survey responses. The platform offers single sign-on, and administrators can control user access and reporting permissions. PeopleMetrics says it helps customers get set up and trains them to build dashboards and real-time reports. The company states that its ISO/IEC 27001:2022 certification is active through September 23, 2028. Pricing is available on request; the platform page invites prospective customers to request a walkthrough and does not state a trial offer.

Spec sheet

Purpose
The platform supports patient, customer and employee experience management through feedback, insights and action.Read 8 Oct 2026 · peoplemetrics.com
Founded
2001Read 28 Sep 2026 · peoplemetrics.com
Access controls
Administrators control user access and reporting permissions, and the platform supports single sign-on.Read 8 Oct 2026 · peoplemetrics.com
Alerts and follow-up
Teams can configure real-time survey alerts, track case status and coordinate closed-loop follow-up workflows.Read 8 Oct 2026 · peoplemetrics.com
CRM and other integrations
The company describes CRM integration and gives examples of Salesforce data integration, Zendesk support tickets, and API calls triggered by survey responses.Read 7 Oct 2026 · peoplemetrics.com
CRM integration
The platform can pull customer feedback data into a CRM for a single view of customer relationships.Read 8 Oct 2026 · peoplemetrics.com
Dashboards
Users can customize interactive dashboards and reports, with training to build dashboards and real-time reports.Read 8 Oct 2026 · peoplemetrics.com
Feedback channels
It collects customer feedback through email, websites, kiosks and other channels.Read 8 Oct 2026 · peoplemetrics.com
Feedback collection
It collects customer feedback through email, websites, kiosks, and other channels.Read 7 Oct 2026 · peoplemetrics.com
Feedback limits
The product page says there are no caps on invitations, responses or users.Read 8 Oct 2026 · peoplemetrics.com
Operational data
It connects PeopleMetrics with other systems in real time so teams can analyze customer experience alongside operational metrics.Read 8 Oct 2026 · peoplemetrics.com
Pricing and trial
The opened platform page invites prospective customers to request a walkthrough and does not state a price or trial offer.Read 7 Oct 2026 · peoplemetrics.com
Privacy and security
Its privacy policy describes encryption in transit, access controls, activity monitoring and logging, and employee security training.Read 8 Oct 2026 · peoplemetrics.com
Reporting
Users can create customizable, interactive dashboards and real-time reports, with dashboards tailored to user roles.Read 7 Oct 2026 · peoplemetrics.com
Root cause analysis
Users can create business-specific root-cause tags and report on operational themes linked to customer experience issues.Read 8 Oct 2026 · peoplemetrics.com
Security certification
PeopleMetrics says it holds an active ISO/IEC 27001:2022 certification, valid through September 23, 2028.Read 8 Oct 2026 · peoplemetrics.com
Support and onboarding
The platform page says PeopleMetrics will set customers up and train them to build dashboards and real-time reports.Read 7 Oct 2026 · peoplemetrics.com
Support and training
The product page says PeopleMetrics will set customers up and train them to build dashboards and real-time reports.Read 8 Oct 2026 · peoplemetrics.com
Text analytics
Its native text analytics engine identifies themes in comments and analyzes positive, neutral and negative sentiment.Read 8 Oct 2026 · peoplemetrics.com

Plans and prices

Paid plan Priced on request No caps on invitations, responses or users; contact PeopleMetrics for pricing Read 8 Oct 2026 · peoplemetrics.com

Every PeopleMetrics CEM Platform plan and price →

Strong points and limits

Strong points

  • Collects feedback across email, web, kiosks, and more
  • No caps on invitations, responses, or users
  • Role-tailored dashboards and real-time reports
  • Alerts support closed-loop follow-up workflows
  • Single sign-on and administrator access controls

Limits

  • Pricing is available on request
  • No trial offer is stated
  • Platform is web-based

Who it suits

The platform suits organizations managing patient, customer, and employee experience programs. It is relevant to teams that want to connect feedback with operational data and coordinate follow-up across roles.

Verdict

PeopleMetrics CEM Platform combines feedback collection, analysis, reporting, and follow-up workflows across experience programs. Prospective customers need to request pricing and a walkthrough.

Where Specifiction places it

Alternatives to PeopleMetrics CEM PlatformAll alternatives →