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SPECIFICTION
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PetPond

pet-pond.com

From £19/mo Free plan Web

Spec sheet

Purpose
PetPond provides booking, scheduling, client management, reminders, point-of-sale and payment tools for pet-care businesses.Read 12 Oct 2026 · pet-pond.com
Audience
PetPond describes itself as a business tool for groomers, boarders and other appointment-based pet businesses.Read 12 Oct 2026 · pet-pond.com
Free plan
YesRead 20 Sep 2026 · pet-pond.com
Security
PetPond says data is encrypted in transit, passwords are handled by its authentication provider rather than stored in plain text, and production-data access is restricted and logged.Read 12 Oct 2026 · pet-pond.com
Support
Support is provided by email, with priority support included on Studio.Read 12 Oct 2026 · pet-pond.com
Headquarters
PortugalRead 28 Sep 2026 · pet-pond.com
AI availability
The AI front desk is in development and is planned to arrive first on Studio and Pack plans.Read 12 Oct 2026 · pet-pond.com
Automated reminders
YesRead 20 Sep 2026 · pet-pond.com
Booking pages
YesRead 20 Sep 2026 · pet-pond.com
Client booking
Clients can book, reschedule and pay online from a browser without installing an app.Read 12 Oct 2026 · pet-pond.com
Data location and privacy
PetPond says it is operated from Portugal, complies with GDPR and acts as processor for client and pet records stored by a business.Read 12 Oct 2026 · pet-pond.com
Import and export
Businesses can import client and pet lists from a CSV spreadsheet and export their data at any time.Read 12 Oct 2026 · pet-pond.com
Integration
Invoices and payments can sync with Xero when the business connects its Xero account.Read 12 Oct 2026 · pet-pond.com
Limit
On the free plan, reaching the active-client limit prevents adding new active clients until the business upgrades or archives clients.Read 12 Oct 2026 · pet-pond.com
Payment collection
YesRead 20 Sep 2026 · pet-pond.com
Payments
Businesses can take card payments through Stripe and record cash and other payment methods.Read 12 Oct 2026 · pet-pond.com
Pet records
Pet records can include vaccination records, temperament notes, grooming history and photos.Read 12 Oct 2026 · pet-pond.com
Retention
Account and customer-stored data is deleted within 90 days after account closure, while billing records may be kept as required by tax law.Read 12 Oct 2026 · pet-pond.com
Scheduling
Its calendar supports drag-and-drop scheduling, recurring stays, staff views and double-booking protection.Read 12 Oct 2026 · pet-pond.com

Plans and prices

Solo £19 a month £19 /month Unlimited clients · Your own branding · Deposits & cancellation fees · Client & pet records · Grooming history & photos Read 12 Oct 2026 · pet-pond.com
Studio £49 a month £49 /month Up to 5 staff calendars · SMS reminders · Point of sale & tipping · Xero accounting sync · Priority support Read 12 Oct 2026 · pet-pond.com
Pack £89 a month £89 /month Unlimited staff calendars · Kennel & run management · Multi-location reporting · Onboarding concierge Read 12 Oct 2026 · pet-pond.com
Puddle Free 1 staff calendar · Up to 50 active clients · Online booking page · PetPond payments (pay per transaction) · Email reminders Read 12 Oct 2026 · pet-pond.com

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