Pony Express HQ

Spec sheet

Product

Pony Express HQ is an online SMS marketing platform for businesses and organizations to send messages to groups and manage replies.Read 9 Oct 2026 · getponyexpress.com

Intended users

The maker describes the product as built for non-technical teams and lists churches, HOAs, tutoring centers, small businesses, campaigns, and other organizations as use cases.Read 9 Oct 2026 · getponyexpress.com

Integrations

The product offers a Zapier app with triggers for incoming messages, new contacts, new subscribers, and opt-outs, plus actions including sending SMS and group broadcasts.Read 9 Oct 2026 · getponyexpress.com

Support

Customers can contact a person through the dashboard chat or contact page, and the maker lists [email protected] and +1 855 611 8895.Read 9 Oct 2026 · getponyexpress.com

Headquarters

San Mateo, California, USARead 28 Sep 2026 · getponyexpress.com

Company

The service is operated by Pony Express HQ, INC., and the privacy policy identifies the company as based in San Mateo, California.Read 9 Oct 2026 · getponyexpress.com

Credit expiry

Credits stay on the account while active, defined as sending at least one group message in the prior six months.Read 9 Oct 2026 · getponyexpress.com

Credit usage

An SMS segment costs one credit and an MMS costs two credits; long messages and emoji can split an SMS into multiple segments.Read 9 Oct 2026 · getponyexpress.com

Data sharing

The privacy policy says the company does not sell personal information or share customer data with third parties for advertising purposes.Read 9 Oct 2026 · getponyexpress.com

Integration limit

The maker says the Zapier connection requires a Zapier account and is an extra step compared with a native integration.Read 9 Oct 2026 · getponyexpress.com

Messaging

The platform supports two-way SMS, MMS, scheduled texts, contact groups, keyword auto-replies, CSV imports, and an embeddable web opt-in widget.Read 9 Oct 2026 · getponyexpress.com

Number

Each account includes one dedicated US local or toll-free number at no monthly charge while the account is active.Read 9 Oct 2026 · getponyexpress.com

Opt-in compliance

The service requires recipient consent and automatically handles STOP opt-outs; purchased and scraped lists are prohibited.Read 9 Oct 2026 · getponyexpress.com

Privacy and security

The maker says customer data is encrypted in transit with TLS and at rest with AES-256, passwords are hashed and salted, and infrastructure is hosted in the United States.Read 9 Oct 2026 · getponyexpress.com

Team

Team logins and team members are unlimited, and replies appear in a shared inbox.Read 9 Oct 2026 · getponyexpress.com

Plans and prices

Every Pony Express HQ plan and price →

Where Specifiction places it

• SMS Marketing Software#19 of 508.0