Tech riderRev. 2 Oct 2026

QUALICORE

Ch 106.7of 24 Call Center Quality Management Software

1Runs onAPI, Web
2Costsfree trial · paid from ZAR 160/mo
3Coaching workflowsYes
4AI-assisted scoringYes
5Calibration toolsYes
6Compliance reviewsYes
7QA channelsvoice

7 lines stated Written from the maker's own pages: qualicore.co.za

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Overview

QUALICORE provides quality assurance and coaching software for call centres and BPOs, with tools for evaluating voice calls and following up on failed evaluations. Its AI scores calls against a company scorecard, but a human must review and sign off before submission. Evaluators can also apply weighted criteria, fatal-fail detection, and automatic escalation. Companies can create unlimited scorecards with numeric, yes/no, weighted, fatal-fail, and autofail rules. Failed evaluations can open structured coaching plans, including digital agent sign-off and branded PDF records. The platform describes separate client environments, role-based access, and isolated reporting. Listed integrations include Zoho CRM, Genesys Cloud, Five9, Twilio Flex, Slack, Microsoft Teams, Zendesk, Zapier, and a REST API. The API uses OpenAPI 3.1, OAuth2 client credentials, fine-grained scopes, and a stated limit of 60 requests per second per tenant. Paid plans are billed monthly per active agent, with volume discounts and no annual contract. Its 30-day trial includes full feature access and requires no credit card.

Who it is for

QUALICORE suits call centres and BPOs that need voice-call evaluations and structured coaching follow-up. Its multi-client options and isolated reporting may fit teams serving multiple clients.

What is good

AI scores require human review before submission.
Unlimited scorecards support weighted and fatal-fail rules.
Failed evaluations can trigger structured coaching plans.
30-day full-feature trial requires no credit card.

What to know first

No free plan is listed.
The 30-day data retention on Starter is limited.
AI evaluations require human sign-off before submission.

Verdict

QUALICORE brings call scoring, coaching workflows, and multi-client controls into one platform. Its monthly per-agent billing and no-card trial provide a clear way to evaluate it, while plan details vary by agent count and features.

QUALICORE plans and pricing

All plans

Starter ZAR 160/mo R 160/ per agent / month Up to 10 users · 1 client · Basic features for small teams · 30-day data retention · Email support qualicore.co.za · 2 Oct 2026

Growth ZAR 460/mo R 460/ per agent / month 11–50 agents · Unlimited evaluations · Advanced scorecards · Auto-escalation · Coaching plans · PDF reports · 30-day trial qualicore.co.za · 2 Oct 2026

Professional ZAR 899/mo R 899/ per agent / month 51–200 agents · Everything in Growth · Multi-client support · SLA management · Written warnings · Dispute resolution · Audit logs · 30-day trial qualicore.co.za · 2 Oct 2026

Enterprise ZAR 1,360/mo R 1 360/ per agent / month Custom pricing for large-scale operations · Unlimited users & clients · Advanced analytics & reporting · API access & integrations · Custom branding · Priority support with dedicated account manager · 12-month data retention · Advanced coaching & escalation management qualicore.co.za · 2 Oct 2026

Compared on call center quality management software

Free plan: Noqualicore.co.za
Coaching workflows: Yesqualicore.co.za
AI-assisted scoring: Yesqualicore.co.za
Calibration tools: Yesqualicore.co.za
Compliance reviews: Yesqualicore.co.za
QA channels: voicequalicore.co.za

Facts

Purpose: QUALICORE provides quality assurance and coaching software for call centres and BPOs.qualicore.co.za · 2 Oct 2026
AI scoring: AI scores calls against a company’s scorecard, and a human reviews and signs off before the evaluation is submitted.qualicore.co.za · 2 Oct 2026
Live scoring: Evaluators can score calls using weighted criteria, fatal-fail detection, and automatic escalation.qualicore.co.za · 2 Oct 2026
Scorecards: The scorecard engine supports unlimited scorecards per company, weighted, numeric, and yes/no scoring, and fatal-fail or autofail rules.qualicore.co.za · 2 Oct 2026
Coaching: Failed evaluations can automatically open structured coaching plans, with digital agent sign-off and branded PDF records.qualicore.co.za · 2 Oct 2026
Security and isolation: The product describes separate client environments, role-based access, and isolated reporting in its multi-tenant platform.qualicore.co.za · 2 Oct 2026
Compliance: The site says its audit records are aligned with POPIA, LRA, BCEA, and GDPR, and that it offers seven-year retention out of the box.qualicore.co.za · 2 Oct 2026
Integrations: The site lists integrations including Zoho CRM, Genesys Cloud, Five9, Twilio Flex, Slack, Microsoft Teams, Zendesk, Zapier, and a REST API.qualicore.co.za · 2 Oct 2026
API: The listed REST API uses an OpenAPI 3.1 specification, OAuth2 client credentials, fine-grained scopes, and a stated limit of 60 requests per second per tenant.qualicore.co.za · 2 Oct 2026
Billing: Paid plans are billed monthly per active agent, with automatic volume discounts and no annual contract, according to the pricing page.qualicore.co.za · 2 Oct 2026
Trial: The pricing FAQ states that the 30-day trial includes full feature access and requires no credit card.qualicore.co.za · 2 Oct 2026
Setup and support: The features page says most teams are scoring within a working day and lists free scorecard migration and hands-on support during go-live.qualicore.co.za · 2 Oct 2026
Maker: QUALICORE is a product of ECONX GROUP (PTY) LTD, which the site describes as a Cape Town-based company founded in 2025.qualicore.co.za · 2 Oct 2026