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SPECIFICTION
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QUALICORE

qualicore.co.za

From 160 ZAR/mo Free trial WebAPI
Visit qualicore.co.za
Spec score 7.7 #15 of 24 in Call Center Quality Management Software

What it is

QUALICORE provides quality assurance and coaching software for call centres and BPOs, with tools for evaluating voice calls and following up on failed evaluations. Its AI scores calls against a company scorecard, but a human must review and sign off before submission. Evaluators can also apply weighted criteria, fatal-fail detection, and automatic escalation. Companies can create unlimited scorecards with numeric, yes/no, weighted, fatal-fail, and autofail rules. Failed evaluations can open structured coaching plans, including digital agent sign-off and branded PDF records. The platform describes separate client environments, role-based access, and isolated reporting. Listed integrations include Zoho CRM, Genesys Cloud, Five9, Twilio Flex, Slack, Microsoft Teams, Zendesk, Zapier, and a REST API. The API uses OpenAPI 3.1, OAuth2 client credentials, fine-grained scopes, and a stated limit of 60 requests per second per tenant. Paid plans are billed monthly per active agent, with volume discounts and no annual contract. Its 30-day trial includes full feature access and requires no credit card.

Spec sheet

Purpose
QUALICORE provides quality assurance and coaching software for call centres and BPOs.Read 2 Oct 2026 · qualicore.co.za
Trial
The pricing FAQ states that the 30-day trial includes full feature access and requires no credit card.Read 2 Oct 2026 · qualicore.co.za
API
The listed REST API uses an OpenAPI 3.1 specification, OAuth2 client credentials, fine-grained scopes, and a stated limit of 60 requests per second per tenant.Read 2 Oct 2026 · qualicore.co.za
Integrations
The site lists integrations including Zoho CRM, Genesys Cloud, Five9, Twilio Flex, Slack, Microsoft Teams, Zendesk, Zapier, and a REST API.Read 2 Oct 2026 · qualicore.co.za
Compliance
The site says its audit records are aligned with POPIA, LRA, BCEA, and GDPR, and that it offers seven-year retention out of the box.Read 2 Oct 2026 · qualicore.co.za
Headquarters
Cape Town, South AfricaRead 28 Sep 2026 · qualicore.co.za
Founded
2025Read 28 Sep 2026 · qualicore.co.za
Maker
QUALICORE is a product of ECONX GROUP (PTY) LTD, which the site describes as a Cape Town-based company founded in 2025.Read 2 Oct 2026 · qualicore.co.za
AI scoring
AI scores calls against a company’s scorecard, and a human reviews and signs off before the evaluation is submitted.Read 2 Oct 2026 · qualicore.co.za
Billing
Paid plans are billed monthly per active agent, with automatic volume discounts and no annual contract, according to the pricing page.Read 2 Oct 2026 · qualicore.co.za
Coaching
Failed evaluations can automatically open structured coaching plans, with digital agent sign-off and branded PDF records.Read 2 Oct 2026 · qualicore.co.za
Live scoring
Evaluators can score calls using weighted criteria, fatal-fail detection, and automatic escalation.Read 2 Oct 2026 · qualicore.co.za
Scorecards
The scorecard engine supports unlimited scorecards per company, weighted, numeric, and yes/no scoring, and fatal-fail or autofail rules.Read 2 Oct 2026 · qualicore.co.za
Security and isolation
The product describes separate client environments, role-based access, and isolated reporting in its multi-tenant platform.Read 2 Oct 2026 · qualicore.co.za
Setup and support
The features page says most teams are scoring within a working day and lists free scorecard migration and hands-on support during go-live.Read 2 Oct 2026 · qualicore.co.za

Plans and prices

Starter 160 ZAR a month R 160/ per agent / month Up to 10 users · 1 client · Basic features for small teams · 30-day data retention · Email support Read 2 Oct 2026 · qualicore.co.za
Growth 460 ZAR a month R 460/ per agent / month 11–50 agents · Unlimited evaluations · Advanced scorecards · Auto-escalation · Coaching plans · PDF reports · 30-day trial Read 2 Oct 2026 · qualicore.co.za
Professional 899 ZAR a month R 899/ per agent / month 51–200 agents · Everything in Growth · Multi-client support · SLA management · Written warnings · Dispute resolution · Audit logs · 30-day trial Read 2 Oct 2026 · qualicore.co.za
Enterprise 1,360 ZAR a month R 1 360/ per agent / month Custom pricing for large-scale operations · Unlimited users & clients · Advanced analytics & reporting · API access & integrations · Custom branding · Priority support with dedicated account manager · 12-month data retention · Advanced coaching & escalation management Read 2 Oct 2026 · qualicore.co.za

Every QUALICORE plan and price →

Strong points and limits

Strong points

  • AI scores require human review before submission.
  • Unlimited scorecards support weighted and fatal-fail rules.
  • Failed evaluations can trigger structured coaching plans.
  • 30-day full-feature trial requires no credit card.

Limits

  • No free plan is listed.
  • The 30-day data retention on Starter is limited.
  • AI evaluations require human sign-off before submission.

Who it suits

QUALICORE suits call centres and BPOs that need voice-call evaluations and structured coaching follow-up. Its multi-client options and isolated reporting may fit teams serving multiple clients.

Verdict

QUALICORE brings call scoring, coaching workflows, and multi-client controls into one platform. Its monthly per-agent billing and no-card trial provide a clear way to evaluate it, while plan details vary by agent count and features.

Where Specifiction places it

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