QueueDesk

Spec sheet

Purpose

QueueDesk is an internal service desk for small IT, HR, and operations teams at companies with 20–300 employees.Read 4 Oct 2026 · queuedesk.com

Integrations

QueueDesk documentation refers to connecting Google Workspace and Microsoft Entra, and lists custom MCP server integrations.Read 4 Oct 2026 · docs.queuedesk.com

Security

QueueDesk states that client communication uses TLS 1.3 and stored data is encrypted with AES-256.Read 4 Oct 2026 · queuedesk.com

Support

QueueDesk says it replies to support requests within 24 business hours and provides priority support to Growth and Scale subscribers.Read 4 Oct 2026 · queuedesk.com

AI data use

QueueDesk states that ticket content sent for AI processing is not used to train models.Read 4 Oct 2026 · queuedesk.com

AI resolution

When enabled, QueAssist emails step-by-step fixes for common issues and waits for employee confirmation before escalating unresolved requests.Read 4 Oct 2026 · queuedesk.com

AI triage

QueAssist categorizes, prioritizes, and summarizes requests and suggests resolutions before an agent opens a ticket.Read 4 Oct 2026 · queuedesk.com

Hosting

QueueDesk says its cloud infrastructure providers hold SOC 2 Type II certification and production workloads run in isolated environments.Read 4 Oct 2026 · queuedesk.com

ITSM features

The product supports incidents, service requests, problems, changes, approval workflows, mandatory resolve fields, and an audit activity timeline.Read 4 Oct 2026 · queuedesk.com

Notable limit

The Starter plan includes 3 agents and 50 QueAssist credits, while Growth includes 10 agents and 500 credits.Read 4 Oct 2026 · queuedesk.com

Queue and SLA

Agents can use configurable queue columns and filters, bulk actions, SLA progress bars, and closure codes.Read 4 Oct 2026 · queuedesk.com

Setup

QueueDesk says teams can configure email forwarding, ticket fields, and the employee portal in under an hour.Read 4 Oct 2026 · queuedesk.com

Ticket intake

Employees can submit requests through a branded web portal or email forwarding, and inbound email replies thread automatically.Read 4 Oct 2026 · queuedesk.com

Plans and prices

Every QueueDesk plan and price →

Where Specifiction places it

• IT SLA Management Software#30 of 507.7