Tech riderRev. 29 Sept 2026
- 1Runs onWeb
- 2CostsNot stated by the maker
- 3Volume forecastingYes
- 4Agent schedulingYes
- 5Intraday managementYes
- 6Adherence trackingYes
- 7Staffing interval15-minute
- 8API accessYes
7 lines stated Written from the maker's own pages: queuepilot.io
Overview
QueuePilot is ranked #11 of 21 in customer service workforce management software on Specifiction. It runs on Web.
QueuePilot plans and pricing
All plansStarter Not published smaller teams · NICE CXone integration · core dashboards and adherence · basic Forecast Lab · schedule requests · shorter history window queuepilot.io · 29 Sept 2026
Pro Not published active WFM teams · advanced forecasting · staffing-gap analysis · Intraday Copilot · manager summaries · deeper history queuepilot.io · 29 Sept 2026
Enterprise Not published multi-site, regulated, or custom-integration environments · SSO · tailored retention · dedicated onboarding · security review support queuepilot.io · 29 Sept 2026
Compared on customer service workforce management software
- Volume forecasting
- Yesqueuepilot.io
- Agent scheduling
- Yesqueuepilot.io
- Intraday management
- Yesqueuepilot.io
- Adherence tracking
- Yesqueuepilot.io
- Staffing interval
- 15-minutequeuepilot.io
- API access
- Yesqueuepilot.io
Facts
- Product
- QueuePilot is workforce management software for contact centers that combines forecasting, coverage-gap detection, adherence monitoring, and intraday staffing recommendations.queuepilot.io · 29 Sept 2026
- Forecasting
- Forecast Lab models contact volume, average handle time, shrinkage, occupancy, and staffing requirements across queues and intervals.queuepilot.io · 29 Sept 2026
- Coverage
- Coverage Radar identifies understaffed, balanced, and overstaffed periods before service-level risk turns into customer impact.queuepilot.io · 29 Sept 2026
- Adherence
- Adherence Command monitors real-time agent states, exceptions, and schedule variance.queuepilot.io · 29 Sept 2026
- Intraday actions
- Intraday Copilot recommends actions such as overtime, voluntary time off, coaching delays, and schedule changes, with human approval required.queuepilot.io · 29 Sept 2026
- Integration
- NICE CXone is QueuePilot’s first-class integration, using read-only access to queue metrics, agent states, and historical interval data.queuepilot.io · 29 Sept 2026
- Planned integrations
- Genesys Cloud, Five9, Talkdesk, Amazon Connect, and Zendesk integrations are described as planned and not live yet.queuepilot.io · 29 Sept 2026
- Demo mode
- Demo mode runs the product against simulated contact-center data so teams can evaluate workflows before connecting production data.queuepilot.io · 29 Sept 2026
- Security
- The trust page says customer data is tenant-isolated, encrypted at rest with AES-256 and in transit with TLS 1.3, and stored on SOC 2 Type II compliant infrastructure.queuepilot.io · 29 Sept 2026
- Compliance
- QueuePilot lists SOC 2 Type II audit as in progress, HIPAA BAA availability for Enterprise, and GDPR and CCPA compliance.queuepilot.io · 29 Sept 2026
- Support
- The trust page lists email support, in-app chat for Pro and Enterprise, same-business-day response for Pro, and four-hour response for Enterprise.queuepilot.io · 29 Sept 2026
- Availability
- QueuePilot lists a 99.9% uptime SLA for Enterprise customers.queuepilot.io · 29 Sept 2026
- Pricing
- Early-access pricing is scoped after the team understands the customer’s size, integration needs, data history, security review, and target workflows.queuepilot.io · 29 Sept 2026
- Audience
- QueuePilot is built for WFM analysts, supervisors, operations managers, and contact-center leaders; its NICE CXone page describes a fit of roughly 50 to 5,000 seats.queuepilot.io · 29 Sept 2026
Best QueuePilot alternatives
See all 20 All accessCh 01 Daktela WFM Free planFree trialAndroid from €20/mo8.0 All accessCh 02 Nextiva AndroidBrowser from $15/mo7.3 All accessCh 03 8x8 Contact Center AndroidAPI 7.2 All accessCh 04 CCsuite AndroidiOS 6.9 All accessCh 05 GetWFM Free planAPIWeb Free to start6.9 All accessCh 06 QStory Workforce Management AndroidiOS 6.9
Where it ranks on Specifiction
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Sources
- queuepilot.io· checked 29 Sept 2026
- queuepilot.io/platform· checked 29 Sept 2026
- queuepilot.io/nice-cxone-workforce-management· checked 29 Sept 2026
- queuepilot.io/genesys-cloud-workforce-management· checked 29 Sept 2026
- queuepilot.io/trust· checked 29 Sept 2026
- queuepilot.io/pricing· checked 29 Sept 2026