RespondNow

Spec sheet

Purpose

RespondNow is a free, open-source incident management framework for managing organizational incidents through Slack.Read 9 Oct 2026 · respondnow.io

Product

RespondNow is an open-source incident management framework for creating, managing, and responding to organizational incidents through Slack.Read 4 Oct 2026 · respondnow.io

Intended users

The maker positions RespondNow for operations teams and developers managing organizational incidents.Read 4 Oct 2026 · respondnow.io

Deployment

RespondNow is deployed on Kubernetes, and its prerequisites include Kubernetes 1.22+, Helm 3, and a persistent volume of at least 5 GB.Read 9 Oct 2026 · respondnow.github.io

Maker

The site footer identifies Harness Inc. as the copyright holder.Read 9 Oct 2026 · respondnow.io

Community

The project directs users to join the RespondNow community channel in the CNCF Slack workspace.Read 9 Oct 2026 · github.com

Components

The framework includes an incident management server, a Slack app, and an incident dashboard for monitoring and managing ongoing incidents.Read 9 Oct 2026 · respondnow.github.io

Hosting

The maker documents Docker images and Helm charts for deployment on Kubernetes clusters.Read 4 Oct 2026 · respondnow.github.io

Incident creation

Users can start an incident with the Slack `/start` command or the Start New Incident button in the Slack app.Read 9 Oct 2026 · respondnow.github.io

Incident fields

Incident creation supports a name, summary, severity, role, and incident channel.Read 9 Oct 2026 · respondnow.github.io

Incident tracking

Users can list open or closed incidents with Slack shortcuts and view incident metadata and details.Read 4 Oct 2026 · respondnow.github.io

Incident updates

Users can update incident summaries, severity, status, assigned roles, and comments, including comments linking artifacts such as bug reports, tickets, pull requests, and RCAs.Read 4 Oct 2026 · respondnow.github.io

Incident workflows

Teams can create, list, and update incidents, set up triage channels, and attach artifacts such as bug reports, tickets, and RCA documents.Read 9 Oct 2026 · respondnow.github.io

Integration

Slack is the documented integration and primary user interface; setup requires creating and installing a Slack app in the workspace.Read 4 Oct 2026 · respondnow.github.io

Maintainer

The documentation and website identify Harness Inc. as the copyright holder.Read 4 Oct 2026 · respondnow.github.io

Open source

The RespondNow GitHub repository says the project is licensed under Apache License 2.0.Read 9 Oct 2026 · github.com

Packaging

Release 0.1.0 documents Docker images hosted on GitHub Container Registry and Helm charts for Kubernetes deployment.Read 9 Oct 2026 · respondnow.github.io

Portal

The RespondNow portal provides a consolidated incident view with event timelines and comments.Read 4 Oct 2026 · respondnow.github.io

Pricing

The maker describes RespondNow as free and provides no paid plan prices on the pages reviewed.Read 4 Oct 2026 · respondnow.io

Security and compliance

The opened maker pages describe Kubernetes deployment and Slack tokens but do not state a security certification or compliance standard.Read 9 Oct 2026 · respondnow.github.io

Slack setup

The Slack app must be locally installed and allowed to join workspace channels; server setup uses Slack app and bot tokens.Read 9 Oct 2026 · respondnow.github.io

Triage channels

When an incident is created, RespondNow creates a Slack channel named using the `rn-{timestamp}-{incident-name}` convention for response discussions.Read 9 Oct 2026 · respondnow.github.io

Where Specifiction places it

• IT Incident Management Software#28 of 317.1