RightResponse AI
rightresponseai.com
What it is
RightResponse AI is a web platform for managing reviews and business reputation. It supports review requests, response writing, feedback analysis, competitor comparisons, and tracking visibility in Google Maps. Its responder uses approved company, brand, and location information in a multi-stage process to plan, write, and check replies. Review requests can start through email, SMS, employee QR codes, Zapier, in-app workflows, or Google Sheets. Voice of Customer and sentiment tools identify recurring strengths and problems by topic while linking findings to review evidence. Competitor tools compare ratings, review volume, response activity, customer feedback, and local businesses. The responder supports more than 60 languages and more than 100 review platforms; safety agents identify personal and protected health information to keep sensitive details out of public replies. Plans start at $10.00 per month, and a seven-day trial is available, but there is no free plan. SMS review requests are limited to the United States and Canada and incur additional charges. Unused recurring add-on capacity expires after the following month.
Spec sheet
- Integrations
- Review Requester accepts customer information through supported Zapier workflows, a RightResponse Google Sheet, or direct entry, and enterprise plans provide API access and integrations.Read 1 Oct 2026 · rightresponseai.com
- Headquarters
- Jacksonville, Florida, United StatesRead 28 Sep 2026 · rightresponseai.com
- Add-on expiration
- Unused recurring add-on capacity expires after the following month.Read 1 Oct 2026 · rightresponseai.com
- AI responder
- Its message-informed AI responder uses a multi-stage agent process to plan, write, and check review responses using approved company, brand, and location information.Read 1 Oct 2026 · rightresponseai.com
- Competitor intelligence
- Competitor analysis compares customer feedback, ratings, review volume, response activity, and local competitors, while Google Maps Rank Tracker measures search visibility.Read 1 Oct 2026 · rightresponseai.com
- Data subprocessors
- RightResponse AI lists Microsoft Azure, Insight Results Solutions, OpenAI, Anthropic, Twilio SendGrid, and Retool as subprocessors, with primary processing locations in the United States or India.Read 1 Oct 2026 · rightresponseai.com
- Free trial
- The trial lasts 7 days, includes 1,000 usage credits and most Pro features, and requires no credit card.Read 1 Oct 2026 · rightresponseai.com
- Language and source coverage
- The responder supports more than 60 languages and more than 100 review platforms.Read 1 Oct 2026 · rightresponseai.com
- Product purpose
- RightResponse AI is a review and reputation management platform for requesting reviews, responding to reviews, analyzing customer feedback, comparing competitors, and tracking Google Maps visibility.Read 1 Oct 2026 · rightresponseai.com
- Review requests
- Review requests can use email, SMS, employee QR codes, Zapier, in-app workflows, and Google Sheets.Read 1 Oct 2026 · rightresponseai.com
- Sensitive-data protection
- Dedicated safety agents identify protected health information and personally identifiable information so sensitive details can be kept out of public responses.Read 1 Oct 2026 · rightresponseai.com
- SMS limitation
- SMS review requests are available in the United States and Canada only and incur additional charges.Read 1 Oct 2026 · rightresponseai.com
- Support and managed service
- Customers can contact RightResponse AI by email or phone, book a demo with a co-founder, or use its Done For You review-management service.Read 1 Oct 2026 · rightresponseai.com
- Target customers
- The platform serves businesses and local teams, multi-location organizations typically operating 25–200 locations, enterprises and franchisors with 200+ locations, and agencies.Read 1 Oct 2026 · rightresponseai.com
- Voice of Customer
- Voice of Customer and sentiment analysis identify recurring strengths and problems at the topic level and keep findings connected to review evidence.Read 1 Oct 2026 · rightresponseai.com
Plans and prices
PAYGO $10 a month monthly buy usage credits · most Pro features · review responses, requests, surveys, map rank tracking and competitor analysis Read 1 Oct 2026 · rightresponseai.com
Core $19 a month monthly 100 review responses/month · 1,000 email requests · auto-generate and auto-publish · basic dashboard Read 1 Oct 2026 · rightresponseai.com
Pro $29 a month monthly 200 review responses/month · 2,000 email requests + 200 SMS · AI review requests · map rank tracking and competitor analysis Read 1 Oct 2026 · rightresponseai.com
Pro+ $44 a month monthly 500 review responses/month · 5,000 email requests + 500 SMS · advanced automation · competitor Voice of Customer Read 1 Oct 2026 · rightresponseai.com
Agency Priced on request contact sales white-label portal · client permissions · bulk workflows · agency reporting Read 1 Oct 2026 · rightresponseai.com
Enterprise Priced on request contact sales multiple brands and regions · advanced analytics · API access and integrations · custom reporting Read 1 Oct 2026 · rightresponseai.com
Strong points and limits
Strong points
- Review requests can start through email, SMS, QR codes, or workflows.
- Sentiment findings stay linked to review evidence.
- Competitor analysis includes ratings and response activity.
- Responder supports more than 60 languages and 100 review platforms.
Limits
- No free plan; the trial lasts seven days.
- SMS requests are limited to the United States and Canada.
- SMS requests incur additional charges.
- Unused recurring add-on capacity expires after the following month.
Who it suits
The platform suits businesses and local teams that need to manage review requests and responses. It also serves multi-location organizations, enterprises, franchisors, and agencies, with features and plans for different operating scales.
Verdict
RightResponse AI combines review handling with topic-level feedback and local competitor monitoring. Compare the monthly response and request limits by plan, and account for the SMS limits and additional charges if you use that channel.
Where Specifiction places it
- AI Sentiment Analysis Software#9 of 207.8
Alternatives to RightResponse AIAll alternatives →
Cresta From $12,500/mo 8.6 Visit 
Cauliflower From €79/mo 8.0 Visit 
Sentriment From €49/mo · Free plan 8.0 Visit